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“Lovely Little B&B” 4 of 5 stars
Review of The Waterside Hotel

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The Waterside Hotel
3.0 of 5 Hotel   |   48 - 52 Sandhill | Quayside, Newcastle upon Tyne NE1 3JF, England   |  
Hotel amenities
leigh
Top Contributor
58 reviews 58 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
48 helpful votes 48 helpful votes
“Lovely Little B&B”
4 of 5 stars Reviewed November 12, 2012

Just returned from a 2 night stay.The rooms are cosy, but well appointed. As a few others have commented there is a damp smell on the stairs, but this wasn't an issue in the bedroom. Deep cleaning needs more attention as the carpet needed a good hoover around the edges.
People need to be aware that this is a 3-star B&B not an AA 3-star Hotel as the requirements between the two are very different. As a B&B the Waterside over delivers on all aspects.
The breakfast was excellent with both the continental and full English offering a great selection.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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259 reviews from our community

Traveler rating
    49
    94
    55
    28
    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Any
English first
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2012

You will either love or hate this hotel for me I loved it. You should give the very friendly staff the opportunity to look after you in the Quayside area of Newcastle. Don't let the smell of damp in the stairwell put you off as my room and the breakfast room did not smell of damp. The bedroom was very clean as were the bedlinen and the towels. Heidi and Sue were very helpful from the point of booking to time of leaving as were the breakfast staff.
In closing give the hotel a chance and allow them time to continue their refurbishment work.

Room Tip: Ask for refurbished room.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Livingston, United Kingdom
1 review
1 of 5 stars Reviewed November 7, 2012

The hotel was very grubby and smelly, plug ins in all corridors and such a bad smell of dampness. Hotel staff lovely but hopefully they get the smell sorted as was really unimpressed. Didn't want to eat in hotel as smell was so overwhelming.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Glasgow
Top Contributor
142 reviews 142 reviews
10 hotel reviews
Reviews in 44 cities Reviews in 44 cities
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed November 5, 2012

Having spent a good 10-15mins trying to find the hotel we eventually realised this was under full scaffolding and on a double yellow line & therefore could not stop. We found a space further in the town in which to call the hotel & were advised by a friendly receptionist to just park up on the pavement beside the scaffolding & come in for a pass to allow us to park across the street. Not only was this dangerous but totally illegal & could have resulted in a ticket. Luckily for us I was able to go leaving my husband in the car in case the police arrived. Then did I find the reception was on the first floor so was away from the car 10 mins. Not great if you are a lone driver. There was a smell of damp but not too bad and as the receptionist was so friendly said nothing. When we arrived in the room we were so disappointed. It was so dull & dingy it reminded me of a prison cell. A damp patch on the ceiling with paper starting to come off, very chipped paint on the skirtings & so stuffy. The original windows were stuck shut & if you opened the secondary glazing fitten you could then not use the wardrobe or bedside table as they hit off both as there was no room so make your choice! The room felt so hot we used an app on the phone to record it... 85 degrees! We found a rickety old cooler fan which we turned on & left on 3pm until we left the hotel the following morning about 10 & still the room was too hot. All it was doing was circulating stale air. On a positive note the bed linen seemed clean as did the bathroom but as it was so small with a half sized bath which was a joke. The TV also worked but the room furniture was dreadful & looked like something left over from an office flitting. With the toilet being so near the wall & loo roll holder just above I kept knocking it off when trying to use the loo & at one point the whole roll fell into the loo. I decised to leavce it sitting on the ledge & nearly took my shoulder out when I sat on the loo the next time as the holder jabbed right into me. There was no one at reception again until we left so couldn't raise any issues. The breakfast was ok but served on chipped crockery. The best of all was the fact that you had to keep the curtains shut most of the time during working hours as there was a stream of work men walking past the window constantly. In a room af this temp not good at all. feel we are being conned as these rooms are being sold as good deals. This is not the case at all. If you get a good quality room at a reduced price due to late booking this is a deal, not a substandard room at supposed reduced cost. I think the room was worth no more that about £25 & that was only because thw TV worked & the bed & bath were clean. This is probably the worst hoteal I have stayed in & will never return. Luckily we were moving on the next day. I do feel that Late deals should check & monitor hotels registered with them for quality & cost as this was very misleading. I plan to contact them. I would say STAY AWAY not worth £49.95 a big con!!! Sorry for the long review but forewarned is forearmed.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Carlisle, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 3, 2012

We struggled to find the Hotel as there was scaffolding on the front, so I phoned the hotel for help, Heidi the receptionist was very friendly and talked me to the car park whilst my husband drove.
On entering the Hotel I was disappointed by the smell of damp. At reception again Heidi was very helpful. On entering the bedroom we found everything immaculately clean, the bedlinen, towels and bathroom. Location is excellent for both the quayside where there are lots of restaurants and also for the city centre, although the walk is uphill to the city. The dining room was quite small but again the waitress was very quick and efficient. The breakfast was very big, possibly a little overfaced, maybe it needs a bigger plate. Value for money, excellent

Room Tip: We booked via late rooms and had the option to pay £1extra for an executive room, I don't know...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Blackburn, England
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 22, 2012 via mobile

There are a few pubs /clubs around the hotel but not enough to worry about. The staff where all polite, helpfull and cheerfull. Room was really clean, good size bathroom, nice decor, tv and stuff for brews. Full English breakfast gives plenty of choices for anyone. My windows could have done with a clean because I had a good view of the Tyne.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cotswolds
1 review
3 of 5 stars Reviewed October 22, 2012

Our stay at this hotel was such a mixed experience it is tricky to rate accurately. The first floors have clearly been redecorated since their flood but the smell of damp and drains remains and there is no lift up to the first floor. The receptionist is lovely and very helpful, nothing too much trouble, our first room was small and dark, we were moved upon request but warned about noise at the front of the hotel. The rooms are tired and in need of refurb. Little touches missing like a full length mirror, hooks behind the doors especially in the bathroom. The lightingwas inadequate for getting ready in the evening. The main shock was that the room was not serviced for the 3 nights we were there, the bed was 'straightened' and clean towels put on the bed ( which we didnt need) but no fresh loo roll, tea and coffee etc was not topped up and the bathroom was not cleaned the whole time we were there, even after telling the receptionist. The housekeeping really lets the hotel down, mould and grime around the shower screen all of which could be removed. The cups had tide marks round them where they were just swilled out and not replaced with clean. We loved the views from our room over the bridges and had no noise problem once the windows were closed even on a Friday. The breakfast was very good and freshly cooked, waitress served with a good choice. For what we paid for the room it was good value and we would stay again, but the cleaners need to take more pride in their work and not lazily cut corners!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Waterside Hotel

Address: 48 - 52 Sandhill | Quayside, Newcastle upon Tyne NE1 3JF, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #41 of 79 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Waterside Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Situated on Newcastle’s famous and picturesque Quayside and just an 8 minute walk to the city centre. The hotel occupies a handsome Grade II listed building steeped in history and includes free Wi-Fi, parking and the funky and lively late night bar "Jimmyz" open Thursdays, Fridays and Saturdays . The city centre plays host to an excellent choice of shopping and also plays host to the Theatre Royal, which brings in talents such as opera North and The Royal Shakespeare Company. The bar is located on the ground level or if it’s dancing you prefer, then look no further than Sea nightclub. The hotel aims to go that extra mile to ensure you have a wonderful stay.Each bedroom has a unique style; the layout of the hotel lends itself to well-appointed rooms with the privacy and intimacy of a boutique hotel. Rooms offer all modern facilities guests would expect plus some rooms have extras such as plasma screen TV and DVD player and air conditioning.At the Waterside staff believe it is important to start the day right with a delicious freshly cooked Full English Breakfast or tasty Continental Breakfast which is served every day from 7:00am – 10:00am Monday – Friday and 8:30am – 10:30am Saturday and Sunday. Although the hotel doesn’t serve lunch or evening meals the immediate area boasts an excellent range of restaurants and cafes in which to enjoy any variety of meal.The famous Jimmyz Bar has been a landmark venue in Newcastle since the major re-development of the Quayside in the early 90’s. The bar has recently had a makeover of its own and this opulent cosmopolitan venue now boasts an extensive cocktail list and the sort of hospitality which makes Newcastle a popular choice.Newcastle and the wider area is made up of a diverse variety of towns, cities, coast and countryside offering a huge selection of things to do whatever your tastes. From relaxing at the coast to soaking up world-class culture in the city centres, from getting back in-touch with nature at a woodland retreat to shopping at Europe’s largest indoor shopping and leisure complex, (Metrocentre). It’s rare to find anywhere so diverse that amazes visitors at every turn with its dialogue between ultra-modern and ancient, with award-winning dining, inspiring heritage, fantastic shopping and acclaimed architecture makes up a destination like no other. ... more   less 
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Also Known As:
The Waterside Hotel Bed And Breakfast
The Waterside Hotel Newcastle Upon Tyne
Waterside Hotel Newcastle Upon Tyne

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