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“Cracking place service and staff second to none.” 4 of 5 stars
Review of The New Northumbria Hotel

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The New Northumbria Hotel
3.0 of 5 Hotel   |   Osborne Road, Jesmond | 61-73 Osborne Road, Newcastle upon Tyne NE2 2AN, England   |  
Hotel amenities
Certificate of Excellence 2014
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Cracking place service and staff second to none.”
4 of 5 stars Reviewed November 1, 2012

Had booked for Sept but due to health reasons had to postpone. Phoned and even though it was booked through ebooking. They kept my name on books. Arrived late evening the receptionist (Andrea) was a star even asked one of restaurant staff if he could move his car so I could park at the back. Really nice clean and friendly. Would recommend in a heartbeat

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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401 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 22, 2012

love it here. staff are friendly and helpful, close to shops, pubs, bars. clean room, altho a bit small but pretty neat for me. breakfast delivery on weekday. i arrived at 12.30pm, and my room is ready by 1pm. free wifi service which is important for me.

Room Tip: choose room that overlooks the street.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Top Contributor
162 reviews 162 reviews
73 hotel reviews
Reviews in 68 cities Reviews in 68 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 17, 2012

The New Northumbria is definitely the best of the hotels in the Jesmond area ( see my review of the Best Western). Its got something for everyone, Scalinis pizza/ pasta place is always busy and the foods OK, Louis upstairs is good but pricier and the bar is busy with locals, students and residents.
Parking at rear is limited and a bit vulnerable, but I've never had a problem. WiFi System works well. Rooms are an above average standard, but can be noisy at the front because this is a lively part of town.
Overall its a good hotel if you don't want to be in the city yet want the convenience of lots of eateries and bars very close by.
I will use again next trip to Newcastle.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 17, 2012

Stayed for one night along with 2 other colleagues on a business trip.
Was checked into room 300 that was small but had everything that was required, room and adjacent corridors were in need of refurbishment but apprantley other rooms within the hotel had recenty undergone a 'refit'.

I arrive at approx 12:30 3 hours before time of arrival I had given the receptionist was very helpful and as this room had been prepared was allowed to check in. Wifi was free and so was able to carry out work (was given x2 access codes when checkin in, very strong signal).

Didnt eat in the 2 adjoing restaurants apart from Breakfast the next morning, food was prepared fresh and was of a good standard. Overnight Parking was 'free' but can only accomadate approx 12 cars.

Busy location as is in Sudent residentail area, numerous venues to have a drink and has numerous restaurants close by.

I would stay again when next in area, why not give it a try

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bishops Stortford, United Kingdom
Top Contributor
94 reviews 94 reviews
13 hotel reviews
Reviews in 42 cities Reviews in 42 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed October 3, 2012

Best place to stay in Newcastle at its price point or below - but not to breakfast! Otherwise Excellent. Hotel with Osbornes Bar, Scalinis Restaurant & Louis’ Restaurant - all under one ownership (best places in Jesmond ? )

We Liked:
No charge for parking. Wifi free - simple two code access - strong signal did not have to give any person details & large LCD TV in good position to view.
Great and personal service front desk - super rooms- contemporary - cleanliness - tidy (left tip and note of thanks)- great location/atmosphere. Has kettle etc, great tv and empty fridge to store whatever. Had walk round outside before dinner - many bars & great atmosphere loads of young adults and older having great time.

Osbornes Bar - great fun. Scalinis Restaurant - buzzing - wonderful lamb 'special' - 5 star! Breakfast kipper wonderful - Gary - breakfast manager excellent service - let me switch from English Breakfast without issue .

Also recommend trip to Archers ice cream parlour by mini Waitrose & Tesco round the corner - best ice cream since Rome Central Station!

Louis’ Restaurant - looked wonderful and told it had homemade ice cream ... with daughter and niece to see Newcastle University so opted for Scalinis.

We did not like:
Scalinis Restaurant - booked for 9:00 pm Saturday - not shown to table until 9:45 pm - no real apology - shunted up to bar.
Scalinis Restaurant - pre - booked breakfast £7.50 - English breakfast at 9:15 am - a sad egg. I dismal piece of bacon, I sorry sausage - a mushroom I think- was served to my wife and daughter - coffee dismal, and low grade continental options. Compare with Premier Inn - £8.25 - as much English Breakfast As You Want - Cooked to Order - plus generous continental options.
Scalinis Restaurant - my daughter and niece had ice creams at end of meal - tasted cheap. Why not serve Archers or Louis' icecream?

Room Tip: Higher up the better as Osborne bar below
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 3, 2012

I was one of a party of 16 staying at this hotel for a birthday celebration, we booked 8 rooms in total, I had booked a superior room, but was given a standard room, which reception staff did nothing to rectify, and denied that there was a mistake, but the standard of the room made it obvious that it was not the upgraded room I had payed for.
The hotel is nice and bar and restaurent area are super.
The rooms are clean and nicely furnished, and the front of the hotel has a lovely area to sit on a nice day/ evening. It is very situated in the main street in Jesmond.
But customer service is lacking.
We were informed that the residents bar was open until 3am but when we went back there at 12:45 we were informed that it was closing at 1am, this rather spolit our evening and was a shame as we were a party of 16 and were happy to end the night in the quite nice setting, the staff then continued to clean the floors around us, not very welcoming...
Again customer sevice lets the place down, I have emailed and written to the hotel about these issues, but have not received any reply, nice?????????????

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Grange-Over-Sands
1 review
5 of 5 stars Reviewed September 29, 2012

We wanted to get away for a few days and there was a deal on at the hotel. They have parking facilities at the back and all the staff were very friendly and welcoming on arrival. The hotel was clean and nicely decorated. There are three restaurants which provide something for everyone, there always seems to be a good deal on at one of them. Lovely comfy beds! Nice relaxing stay, would recommend to anyone.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The New Northumbria Hotel

Address: Osborne Road, Jesmond | 61-73 Osborne Road, Newcastle upon Tyne NE2 2AN, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #20 of 83 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — The New Northumbria Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
The New Northumbria Hotel is a boutique hotel located on the outskirts of Newcastle upon Tyne, in a busy vibrant residential area. We pride ourselves on our personable, friendly customer service and strive to make every guest feel special and valued. ... more   less 
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Also Known As:
Hotel New Northumbria

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