We booked here for 2 nights as we have stayed here before because the service was great, friendly staff and beautiful breakfasts. This time when we stayed, 1st night the fire alarm went off and was stood out on the street, least they got the fire drill right, shame it was 5am..!!!! Then the 2nd night, after having a great night out in Newcastle, we went back to our room, chilled and watched some tv. We did fall asleep with the tv on but next thing I know in the middle of the night, I heard a banging sound, only to find that one of the night staff breaking into our room using a claw hammer..!!!!
I can't express how scared this made me feel. I managed to speak to this so called member of night staff only to be told they had a complaint that our tv was too loud, my husbands snoring was louder...!!!!!!
They managed to break the door frame and the chain lock..!!!! After that ordeal I never got back to sleep..!!!!
We did get our money back but that wasn't the point, it's all about privacy and not scaring your guests half to death..!!!!!!!
We will not back. Please note people, any slight noise they will break into your room..!!!!
AVOID AT ALL COSTS...!!!!!!!!!!!!!!
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- Also Known As:
- Premier Inn Newcastle Central Hotel Newcastle Upon Tyne
- Premier Inn Newcastle Upon Tyne
- Travel Inn Newcastle
- Premier Travel Inn Newcastle