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“Fantastic customer service - basic room” 4 of 5 stars
Review of Premier Inn Newcastle Central

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Premier Inn Newcastle Central
New Bridge West Street, Newcastle upon Tyne NE1 8BS, England   |  
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Midlands
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“Fantastic customer service - basic room”
4 of 5 stars Reviewed November 18, 2012

Cannot fault local staff for their customer service given the mix up with the booking was mine. Another enjoyable stay at the Premier in Newcastle, the location is just great for a night out and shopping. Stayed in room 309 which had a nice view of the Uni but was otherwise tired and dated.
That said, Premier did us proud again!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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531 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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derry ireland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 15, 2012

Stayed at the pemier inn central and found this hotel perfect for a weekend trip it was clean,comfortable, inexpensive, staff friendly and proffessional, hotel very central to centre of town. would deffinetly reccomend it.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Top Contributor
99 reviews 99 reviews
32 hotel reviews
Reviews in 44 cities Reviews in 44 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed November 14, 2012

I travel a lot for work and stay at Permier Inns whenever i can. The standard of room is consistent - not luxurious but very comfortable and always spotlessly clean. The thing that really always impresses me about the hotels is that no matter which location you are at, the staff are unfailingly outgoing and professional and go out of their way to make you feel welcome. This was the case here when i stayed in March.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hartlepool, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 13, 2012

Nice, clean and friendly. Restaurant nice and a good selection of food. Glad to see extra pillows in the room. Good views on 7th floor. Lift a little slow. Parking good value for money and next door to hotel. Good location - very close to shops. Left luggage facility if needed.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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York, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 12, 2012

Stayed at Premier Inn, Newcastle Central for 1 night with my daughter on a recent shopping trip. excellent value for money, central location. Staff very helpful, nice bar. Rang ahead to check if they had facilities to leqave luggage and was told they did but if the room was ready we would be able to check in early, which it was.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Top Contributor
121 reviews 121 reviews
55 hotel reviews
Reviews in 67 cities Reviews in 67 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed November 11, 2012

Having booked the room on a £19 room sale everything came up to the usual standards. We did need to report that one bedside light and window were broken. Despite being offered a change of room we decided to stay put as it was no major problem. Staff were helpful and the hotel was well located for the main  shopping areas and other sights.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ayr, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 11, 2012

reception staff really helpful and friendly. great position for shopping and 10 min easy walk from nightlife. hotel good for age and our room not very big but adequate... bed huge but was bit too hard had to sleep on top of two pillows. no-no-no fresh air coz window locked but given we were on 4th floor this was understandable but i like fresh air!! breakfast bit expensive, plenty places close by to eat... DON'T pay for car park at machine WAIT till you get to reception it much cheaper £6 per day for ticket.

Room Tip: prob better to get high floor. lifts fine.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Newcastle Central

Address: New Bridge West Street, Newcastle upon Tyne NE1 8BS, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#7 Romantic Hotel in Newcastle upon Tyne
#9 Business Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Premier Inn Newcastle Central Hotel Newcastle Upon Tyne
Premier Inn Newcastle Upon Tyne
Travel Inn Newcastle
Premier Travel Inn Newcastle

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