We stayed in a suite with our 4 month old daughter. Room was very large with a very large living room. We had requested a crib and on arrival an additional bed had been set up. Housekeeping rectified the situation very quickly and were very nice. The crib the hotel provided was great.
Our room rate had access to the Executive lounge. I went for complimentary 'light' breakfast on our first day but there wasn't any. Reception told me there were not enough people in the hotel to warrant it. I went to the restaurant to ask if I could have anything complimentary but was told I would have to pay £15.90. We were also told on check out we could have watched a film on our room rate. It would have been helpful to have been told this on arrival. I'm therefore feeling a little ripped off by the room rate and what it is supposed to offer.
The lifts in the hotel need fixing. There has been one out of service on and off for the last two years.
We will visit again as the hotel is perfect with a baby and the staff are so friendly. It is as others say in need of a revamp and to be clearer on what the room rate does/does not include.