A former grand hotel within the Newcastle area is now feeling very tired! Still very good service and super friendly staff (besides the bar troops that rather ignore you if you wait at your table), but in dire need of renovation, starting with lifts constantly broken, all the way to showers merely dripping and heavily us room furniture. At least wireless was installed just recently.

Had Sunday lunch using a voucher. Excellent! Great choice for all three courses. Food and service both perfect. Great atmosphere with live background music. Very cosy with Christmas decorations. Would happily return and pay full price.

This is not a modern boutique hotel, in fact until recently it was one of the best in Newcastle. Its still very good, service is excellent, parking free and plentiful, the rooms are comfortable but like the rest of the hotel, traditionally decorated but in good condition.

The hotel is out of the city (a £12 cab ride) so if you're planning to spend all your time in the center there are others which may suit better. Clientele seems to be slightly older, suited me as it was nice 7 quiet, I think a coach party of retirees was in.

Overall I enjoyed my stay and thought it excellent value for the price paid, including a very good buffet breakfast.

Very dissapointed with a recent stay.

Moved rooms 3 times due to awful smells and severe mould around the windows. No upgrade offered just 4 drinks vouchers.

Booked an offer which included3 course dinner, food was ok, nothing special. The service was awful the staff loitered around staring and made me feel uncomfortable.

We were woke up at 9am on saturday morning by a male cleaner walking into our room, i appreciate that they want to get started but why not check up and see if we have checked out instead of waking us up when on a leisurely break.

Breakfast was ok, food was luke warm at best and they cleared up promptly and told us no more food was available.

We complained at check out and the acting duty manager came to see us and wasnt very helpful. Said she would pass information on to duty manager who would write to us in due course. I doubt i will hear from her.....

Dont think we will be back.