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Holiday Inn Newcastle Upon Tyne: Traveler Reviews

3.0 of 5
Great North Road | Seaton Burn, Newcastle upon Tyne NE13 6BP, England
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259 reviews from our community

Traveler rating
    57
    94
    70
    29
    9
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Families
69
 
Couples
67
 
Solo
15
 
Business
51
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Good, very nice stay.”
4 of 5 stars Reviewed November 18, 2012 via mobile

Rooms were clean and big, bed comfortable. Nothing to moan about whatsoever!!

Friendly staff, lovely bathrooms, nice utilities and nice location. We stayed for 2 nights on a trip to Newcastle. Did not go for the Breakfast, as I think £10 might be a bit too pricey

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask MarcoFlutey about Holiday Inn Newcastle Upon Tyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_hinewcastle, General Manager at Holiday Inn Newcastle Upon Tyne, responded to this review
November 20, 2012
Thank you for your review.
It’s a shame you did not try breakfast as we offer a wide selection of cold dishes (fruits, cheeses, yoghurts cold meats, cereals etc) and a hot English buffet selection (too many to list) plus toast, teas, coffees and fruit juices..
When you consider a coffee, a refill and an orange juice in coffee shops is £6 or so, personally I think it is great value.
For clarification to other readers our breakfast is £13.95 and at times we offer an advanced purchase breakfast for £10.00
Worth trying on your next visit Marco.
Kind regards, Norrie Oswald, General Manager
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Northallerton, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“Holiday Inn excels again”
5 of 5 stars Reviewed November 12, 2012

This is the third Holiday Inn we have stayed in in the last few weeks.Every time they come up trumps. Great welcome at reception, acknowledged my priority membership and upgraded our room to executive,great touch.
Rooms as in all Holiday Inns,spacious and comfortable. Restaurant excellent especially the breakfast. Super.

Well done again

Ken D

Room Tip: Choose an execitive room for the little extras,bathrobe and slippers, fridge etc. A very quiet hotel...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask kenneth_dorward about Holiday Inn Newcastle Upon Tyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_hinewcastle, General Manager at Holiday Inn Newcastle Upon Tyne, responded to this review
November 16, 2012
Thank you so much for your lovely feedback and kind praise.
At Holiday Inn Newcastle we want you to feel relaxed and as a Priority Club Platinum member we will always upgrade your bedroom where we can.
Hopefully see you back again soon
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South Shields, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“lmpressed”
4 of 5 stars Reviewed November 6, 2012

Myself and my husband stayed at the end of August as his work colleague was being married in the hotel so we booked a room to stay overnight with breakfast the next day.
when we arrived on the Friday night I was quite taken aback at how nice the hotel was and what facillities it had, and the room we had was very nice, very clean and comfortable although the bathroom could do with updating a bit,
the breakfast the next day was lovely as well with an excellent assortment of fruit as well as cooked choices, on the whole a very nice stay.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask lynne p about Holiday Inn Newcastle Upon Tyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_hinewcastle, General Manager at Holiday Inn Newcastle Upon Tyne, responded to this review
November 16, 2012
Thank you for your kind review and it’s very nice to read that you enjoyed your overnight stay with us. We all love a good wedding here at the hotel, and what a great idea to stay for the night and enjoy a full buffet breakfast the next day.
Your kind comments are greatly appreciated
Norrie Oswald, General Manager
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Livingston, United Kingdom
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Nice hotel as you expect from holiday inn, restaurant disappointing”
4 of 5 stars Reviewed November 4, 2012

Stayed for one night. Room was very nice, clean with comfortable beds. The restaurant was a lot to be desired, quite disappointing. Workers were using this hotel to stay in while on a job elsewhere and they were getting food ordered in and using the hotel cutlery, plates etc. sitting in the lounge area.
Breakfast was good, hot and plenty to choose from.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask AnneFraser17 about Holiday Inn Newcastle Upon Tyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_hinewcastle, Operations Manager at Holiday Inn Newcastle Upon Tyne, responded to this review
November 22, 2012
Thank you Anne for your comments. As a rule we don’t encourage any guests to consume meals that are not purchased from the hotel, however on occasions if guests request crockery and cutlery we have supplied these.
I can only presume that the staff member providing the cutlery and crockery to the guests mentioned that they expected the guests to eat the meals in their bedrooms and didn’t see them eating in the lounge as we do not allow this.
Thank you for your feedback.
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Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
4 helpful votes 4 helpful votes
“Good Holiday Inn disappointing restaurant availability”
3 of 5 stars Reviewed November 3, 2012

A good Holiday Inn and all as you expect from them however was very disappointed to be told the we would have to wait an hour for food, the hotel was far from busy and only about 10 people in the restaurant. The waitress had no explanation for this either so we went out for dinner into cramlington. Breakfast however was great and very quiet. Room ok and not too worn, hotel very convenient for A1

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask ngeddie1602 about Holiday Inn Newcastle Upon Tyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_hinewcastle, Operations Manager at Holiday Inn Newcastle Upon Tyne, responded to this review
November 22, 2012
Thank you for your feedback, I am sorry that we could not accommodate you for dinner in the restaurant on the night of you staying with us.
During busy periods we do stagger our dinner reservations to ensure each guest receives the service they deserve, although the restaurant may have only had a number of guests dining at the time you looked, it is likely we had a number of reservations or a large group due to dine, however I agree that a one hour wait is excessive and I am sorry that this was the case. In addition to the restaurant menu we also offer and extensive lounge and room service menu.
Thank you again for your feedback
Peter Auld, Operations Manager
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Additional Information about Holiday Inn Newcastle Upon Tyne

Also Known As:
Holiday Inn Newcastle Upon Tyne Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne Hotel
Newcastle Upon Tyne Holiday Inn
Address: Great North Road | Seaton Burn, Newcastle upon Tyne NE13 6BP, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Business Center Fitness Center Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 81 hotels in Newcastle upon Tyne
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
With 154 spacious bedrooms each with an en-suite bathroom, Tea & Coffee making facilities, private dial-out telephones, remote control flatscreen TV, trouser press and hairdryer. Should you require an even higher standard of comfort, the hotel has 14 Executive bedrooms offering an excellent range of luxuries to make your stay that bit more special. In April & May 2013 our lounge, restaurant, bar and toilets are being refurbished - we are very happy with the areas that have been completed. Alternative dining/bar arrangements may be in place at short notice - we have many banquet rooms that can be used. ... more   less 
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