We stayed here for two nights for a weekend trip to visit family in the area. The stay was comfortable and pleasant.The hotel looks quite new, which makes a good first impression as you check in. The staff were friendly and professional. The rooms were really clean and new. They offered a choice of firm and soft pillows and a small menu of additional pillows that you can request - a nice touch and surprising for what I would consider to be a budget brand (Holiday Inn). The room was air conditioned and had a nice modern LCD TV and free orange juice/water/kitkats (nice surprise!). The breakfast was quite nice, good level of table service and the buffet spread was decent quality. Although a new hotel, the build quality and finishing touches were not so good. Fittings and finishing touches within the room was rough and messy (messy sealant all over the bathroom trimmings, even making up large spaces where a tile should have been). But all of this is forgiven given the price paid for. The location of the hotel isn't as central as thought, a 15 minute walk to the centre of Newcastle, however it is only a 3 minute walk to Jesmond Metro station. Overall I would stay here again and would recommend it to others.