Arrived for weekend break last Friday, friendly reception although the receptionist did not seem to know the procedure. I'm a platinum member was asked to authorise card for £30 even though have my card on file never asked for it before, was not upgraded even though hotel was nearly empty. arrived at the room 230 kingsize std room. It was freezing . Reception called tosee if room ok mentioned heating was told to turn rad on. On looking the room has no additional radiators. There is no heating in the bathroom in this room so in the morning was nightmare for a shower. Shower made so much noise and there was not enough water to get the jet to hit the bath. No heating means u can't desist the mirror though the lighting is so poor you can't use it. On check out informed the staff and they were not interested. Also charged me my full rate not taking into account the £30 already taken will wait and see. I have stopped in this hotel a few times and the std rooms with showers have always been excellent which is why choose this hotel for a break with my partner. You have may well lost a value customer as there are lots of hotels to choose from in Newcastle.