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“Best Holiday Inn in Newcastle” 4 of 5 stars
Review of Holiday Inn Newcastle - Jesmond

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Holiday Inn Newcastle - Jesmond
4.0 of 5 Hotel   |   Jesmond Road, Newcastle upon Tyne NE2 1PR, England   |  
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England
Top Contributor
88 reviews 88 reviews
63 hotel reviews
Reviews in 56 cities Reviews in 56 cities
31 helpful votes 31 helpful votes
“Best Holiday Inn in Newcastle”
4 of 5 stars Reviewed December 3, 2012

Have stayed in the past at a few Holiday Inn's in the Newcastle area and this is by far the best. The rooms are quite modern and nicely furnished, could be better but certainly better than the other hotels mentioned above. But by far, the best aspect to the hotel is the Italian restaurant situated within the hotel. Superb food and good service. There's also a nice bar within the hotel to relax and enjoy a drink. Breakfast was also very good. Free Car Parking is also available.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review, December 5, 2012
Thank you for your fantastic comments! We are delighted that you state we are the 'Best Holiday Inn in Newcastle!'

We hope you will return to the hotel when your travel brings you back to the area.



Best Wishes

Amy Callanan
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Herts
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 36 cities Reviews in 36 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 2, 2012

The staff were very friendly and rooms clean, we were on a budget so had the basic double which was roomy enough with all the facilities you would expect. The bathroom floor was freezing (Im not sure if there was a hidden switch ) the room was decorated in blacks silvers with a bit of pink and sparkle a strange theme but maybe this was in line with the Newcastle night life. That said the breakfast was plentiful and tasty in the adjoining restaurant.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review, December 5, 2012
Thank you for your comments, we appreciate you taking the time to express your opinions on your recent stay with us.

We look forward to welcoming you back to the hotel in the near future,


Kind Regards

Amy Callanan
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
162 reviews 162 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed November 25, 2012

I hav stayed in a coiple of Holidays Inns and Expreses recently and feel that standards are slipping somewhat. We just stayed at this one and the accommodation is adequate but just that.Are they lowering this closer to the Express offer. Staff friendy (perhaps a little reverence would be nice) but not well-trained and I could not class this as more than an average experience.
watty

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review, December 5, 2012
Thank you for your feedback on your recent stay with us.

I am sorry you had an 'average' experience with us. As a Holiday Inn we differ from the Holiday Inn Expresses as the Holiday Inn Express brands offers limited service and facilities whereas the Holiday Inn is a full service hotel. We offer facilities such as a mini gym, free wifi, fratello's Italian Restaurant and Zio Bar. We look forward to welcoming you back to the hotel to use the facilities.

We have a trainee receptionist who has just started 3 weeks ago and currently training on the Front Desk and may not have been fully trained at the time of your stay.

We hope that you will visit the Holiday Inn - Newcastle Jesmond in the near future.

Kind Regards

Amy Callanan
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester
Top Contributor
59 reviews 59 reviews
46 hotel reviews
Reviews in 36 cities Reviews in 36 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 24, 2012

This was a pleasant surprise. I had just stayed at Holiday Inn Birmingham and was a little disillusioned with the chain but this hotel shows how much better it can be if you try. Free car park and friendly welcome. Public areas of hotel smart and clean, as was room which was stylish, very well furnished and equipped. Even free WiFi and mineral water. Small gym but had the equipment I needed. Did not eat in restaurant but well regarded. Breakfast the following day was excellent. Overall felt very well looked after and would be happy to return. Only downside was room was over hot during he night even with he heating off. Opening the window not a good solution as large a/c unit outside so sleep not as good as I would have liked- otherwise it would have been 5 stars !

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review, November 26, 2012
Thank you for sharing your feedback - I am pleased to hear that you were impressed by the hotel.

We are investigating the bedroom temperatures at present as we want our guests to be comfortable during the winter period, our apologies that the temperature was too hot during your stay with us.

We do hope you will revisit us again in the near future.

Best Wishes,

Amy Callanan
Front of House Manager
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Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 24, 2012

Staff were courteous and helpful. Breakfast was excellent. Food at the cafe was very good. I would not hesitate to recommend this hotel to anyone.

My wife an I stayed one night. I came to give a lecture at the University and my wife for a break. Reception was most efficient and friendly. Double room was of a good size and the bed superking size, TV options etc were good,

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review, November 26, 2012
Thank you for sharing your feedback - I am pleased to hear that you chose to stay with us again in the near future.

We look forward to welcoming you back to our hotel very soon.

Best Wishes,

Amy Callanan
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunstable, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 21, 2012

We stayed at this hotel for the weekend when attending a wedding at another nearby hotel. It has been recently refurbished and looks modern, bright and welcoming. The staff at reception were very efficient and courteous and nothing was too much trouble for them.
Our room was great for our needs, typical for a Holiday Inn. The room was clean and of a usual corporate hotel size.They provided complimentary bottled water which was a welcome relief in the early hours, after a night out!!
The location was excellent if you are there to explore what the city has to offer and Jesmond itself has a good range of bars and restaurants.
We had breakfast on both mornings. It was standard buffet fare but was replenished frequently and there was quite a good variety.
We did not eat in the restaurant, Fratello's, but it did come highly recommended. The bar was definitely worth a visit. Zio bar is a destination bar as well as being in the hotel. They served great cocktails and there was a nice 'buzz' about the place.
On the whole it was very enjoyable stay and we would definitely stay there again.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review, November 26, 2012
Many thanks for taking the time to post a lovely review on our hotel, it is a delight to read that your stay was perfect for your needs!

We are pleased that you would definately stay with us again and look forward to welcoming you back very soon!

Kind Regards

Amy Callanan
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porth, United Kingdom
Top Contributor
85 reviews 85 reviews
47 hotel reviews
Reviews in 36 cities Reviews in 36 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 19, 2012

Lovely quirky hotel, different from the usuall corporate template. As soon as you enter the reception area you know this lovely modern, airy environment is going to be different.
Staff are friendly, knowledgable and helpful.
Accomodation follows on from the modern public areas throughout, lovely and modern deco with all the usual mod cons
The bar area is a lovely modern relaxing environment with good food and drink offers available. Plenty of televisions around the room to enjoy a relaxing evening.

I am due to return in early December for a business event and would recommend others give it a try if visiting Newcastle.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review, November 26, 2012
Thank you for sharing your feedback - I am pleased to read such fantastic comments regarding the hotel! Thank you!

We look forward to welcoming you back in December!

Best Wishes,

Amy Callanan
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Newcastle - Jesmond

Also Known As:
Holiday Inn Newcastle - Jesmond Hotel Newcastle Upon Tyne
Holiday Inn Newcastle - Jesmond Hotel
Address: Jesmond Road, Newcastle upon Tyne NE2 1PR, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Newcastle upon Tyne
#8 Luxury Hotel in Newcastle upon Tyne
#11 Family Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Newcastle - Jesmond 4*
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