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“No windows!” 3 of 5 stars
Review of Royal Station Hotel

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Royal Station Hotel
3.0 of 5 Hotel   |   Neville Street, Newcastle upon Tyne NE1 5DH, England   |  
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Hotel amenities
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“No windows!”
3 of 5 stars Reviewed June 13, 2014

The hotel is smart as you go in and the staff were really helpful. I was with my Mum and we were out into a twin room with no windows other than a skylight. There was frosted glass window to the corridor so you could see people walking past which was a bit unnerving. Also when they walked past talking it was very loud.

I would stay in this hotel again but I would ask for a room with a window next time!

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pudley234, Manager at Royal Station Hotel, responded to this review, June 26, 2014
Hi there,

Thank you for your comments,

I'm sorry to hear that the room was not suitable for you on this occasion.

When you wish to return please call the hotel directly before booking and we will ensure that you are allocated a room more to your preference.

The reservations team will be more than happy to help

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,035 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
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English first
Callander, United Kingdom
Top Contributor
221 reviews 221 reviews
31 hotel reviews
Reviews in 53 cities Reviews in 53 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed June 11, 2014 via mobile

Visited over night as I had a late meeting in Newcastle and thought that the Hotel was very good. Staff very welcoming, especially Christine on the front desk and the room was clean and tidy and quite large for single occupation. Breakfast in the morning was good. No complaints at all.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed June 11, 2014

The hotel decoration is fantastic but find it was kept for the eye of arrival only as when you get your room it was a bit of a let down.
I booked the superior room which was nothing like advertised and have had a more luxury double room cheaper elsewhere.
Also it said room with dressing gown and slippers but none all stay.
And be careful if you have large luggage as you could get a room where you have got to go up and to many stairs.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 11, 2014

First stayed about 7 years ago. Paid £88 for a Saturday night & £53 for the Sunday for one person occupancy of double room. The room was clean & well maintained. Complimentary toiletries and fridge with complimentary bottles of water, cartons of orange juice and a Kit Kat :-) Tea & coffee making facilities. Bathroom was clean & modern and shower was powerful & worked! Flat screen TV with good reception. Didn't eat there, so can't comment on food service. Would definitely return.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pudley234, Manager at Royal Station Hotel, responded to this review, June 30, 2014
Hi Tony,

Thank you for your review of the hotel.

Very happy to see that you would return to visit us again, shows that we made a lasting impression.

Our housekeeping staff ensure that all bedrooms and public areas are kept spotlessly clean.

You will definitely have to sample the menu in the empire restaurant on your return

We look forward to seeing you again

Kindest Regards
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Newcastle upon Tyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 9, 2014

A very nice and old fashioned architecture hotel. Was more expensive than others but totally worth it. Right next to the central station, just across the street from all the clubs and very close to the city centre (just 5 minutes away on foot). Perfect city, we had a blast!

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crawley, United Kingdom
Top Contributor
104 reviews 104 reviews
38 hotel reviews
Reviews in 45 cities Reviews in 45 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 9, 2014

From the moment we checked in on the Thursday afternoon, to checking out on Sunday, we just kept saying how much better it all was than last time we stayed (which was the day of the bombings in Kings Cross). So a lot of water has passed under the bridge, and perhaps all the staff have changed and the rooms have been updated. Our room was spacious and comfortable, with all mod cons including a fridge. The shower was excellent, with plenty of pressure and hot water, though I do prefer walk in showers rather than baths. Housekeeping staff were friendly and unobtrusive. Michael in the bar was a real charmer. Everyone on reception was friendly and efficient, in fact that much touted northern friendliness was very much in evidence everywhere. We were there for a family wedding, and the whole show went off beautifully, the food was very good and the decor was lovely. Only gripe was the noise on Friday and Saturday nights. Lots of bars and nightclubs in the area so really noisy outside, which is understandable, but noisy guests at 2 am is not acceptable. Perhaps a notice similar to the Premier Inn's, reminding guests to be quiet in sleeping areas, would be a good idea.

Room Tip: If going on a Friday or Saturday night, ask for a room at the back. The noise from station announce...
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pudley234, Manager at Royal Station Hotel, responded to this review, June 30, 2014
Hi there,

Many thanks for taking the time to share your comments regarding your recent stay with us.

As a hotel we are always looking at ways to improve our service, so all feedback is helpful in making this possible.

I am pleased to see that the staff have managed to make your stay more comfortable and enjoyable on this occasion. I will be sure to pass on your comments to reception, housekeeping and Michael in particular.

We do try to keep noise to a minimum, however if guests do experience any problems our nights team are at hand to deal with these as efficiently as possible.

I hope your time at the hotel has encouraged you to come and visit us again

Kindest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 8, 2014

Went as a surprise for my birthday with my boyfriend, was so excited to go as the pictures looked so nice of the superior rooms! We got there and the room didn't look anything like the picture. It was dirty and the carpet was soaking wet! The noise from the train station was very bad too! The best part of our visit was the meal we had, was the only thing we couldn't fault! Steak was beautiful and the service by the waitress was brilliant. The lady on the desk of the pool was miserable and nasty towards us both days that we went. We definitely will not be coming back to stay! Far too over rated and pricey for the state the rooms are in!!

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pudley234, Manager at Royal Station Hotel, responded to this review, June 26, 2014
Hi Brogan,

Thank you for taking the time to share your comments with us.

I am disappointed to hear that your stay was not as enjoyable as anticipated.

As you can see from previous reviews we are often praised for our high standard of housekeeping.

Regarding the issue with the member of staff in the leisure club, I will pass on your comments to senior management for review.

I do hope you will consider returning in the future so that we are able to rectify any problems you experienced

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Station Hotel

Address: Neville Street, Newcastle upon Tyne NE1 5DH, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 83 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Royal Station Hotel 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Hotel Royal Station
Royal Station Newcastle Upon Tyne

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