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“Fantastic value” 4 of 5 stars
Review of The Vermont Hotel

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The Vermont Hotel
4.0 of 5 Hotel   |   Castle Garth, Newcastle upon Tyne NE1 1RQ, England   |  
Hotel amenities
Certificate of Excellence
england
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Fantastic value”
4 of 5 stars Reviewed August 11, 2014 via mobile

Stayed one night with friend as out in newcastle.. For what we payed amazing value.. Room lovely , beds and shower brilliant.. Man who moves cars was lovely and helpful,, only complaint , not much sleep as noisy.. Sat night don't know where noise was coming from but got to sleep bout 3am ;((

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,223 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (325)
Date | Rating
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  • English first
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English first
Caldbeck, United Kingdom
2 reviews
4 of 5 stars Reviewed August 11, 2014

Booked at last minute for 2 nights. The hotel is in a great location. All staff were very friendly. I think some of the areas are in need of a little tlc as certainly the bedroom was looking a little tired.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed August 10, 2014

This is re Sky Lounge and Roof Garden only.

We attended an event in the Roof Garden of the Vermont. The event was advertised as a meal with "matched wines throughout". Upon attending we were allowed one cocktail in the Roof Garden adjacent. They were very strict that only one cocktail was allowed, though there was a choice. The views from the Roof Garden are breathtaking, with stunning vistas over the Tyne and also towards the Keep and Central Station. The Garden is edged with plastic privet on one side only and the seats are cool calico seats including two rotating armchairs. The other half of the roof (Keep side) is completely utilitarian bare grey and unattractive- not even a sprig of green plastic.

It was however a good start and we all looked forward to a five course dinner with the matched wine as promised, in the Sky Lounge.

The first course was roasted red pepper stuffed with goats cheese- it was served with a third glass of an Argentine white. Delicious food and though a small measure, the wine matched. We then had the soup. The waiter said no wine with soup- which was a first for me. The brown bread ran out 2/3 around table and those on far side of table were served 5 minutes before us yet could not start eating until the maitre d' had told us what the course was (nettle soup with crispy shallots and creme fraiche)- no menus were provided at any stage! The soup was delicious and at least one third of the table received the bread whilst their soup was warm (only one waiter served bread). We then had lobster terrine accompanied by a third small glass of Picpoul. The lobster terrine was excellent but the wine was a very short pour and the serving waiter was so determined that I should not read the wine label that he spilled the wine over my cutlery (not changed)! The meat course followed with a wonderful cut of beef served with minimal vegetables drizzled with truffle oil, including a rather salty potato croquette but overall the course was excellent. It was accompanied by an Argentine Malbec. We then had a festival of chocolate for dessert- chocolate sorbet, chocolate lollipop, straw etc- quite fun, but again no wine to match! As a wine matched meal it was not as advertised and the wine servings were small- not half but third glasses x3 in total- a total serving of a whole glass measure for the whole meal.

I cannot criticise the setting- the lounge though a little cramped around the table for the number of covers, was atmospheric and we had a wonderful view over the Tyne Bridge. The Roof Garden was accessible at all times allowing photography throughout the event (one diner brought his tripod!) and the vista of some of Newcastle finest sights was magical.

The service was strained- I think the shortage of staff and the need for everything to be brought up the stairs from the floor below (which has lift service) strained the otherwise excellent staff cover. Diners opposite us were inevitably served 5-8 minutes before our side of the table which I can't help feel must have cooled the hot courses (the Roof Garden door was left wide open- it would have been stuffy otherwise). Bread for many diners was white only. Butter knives were provided but no butter- waiter simply shrugged when we asked for some. One of the wine glasses wasn't used at all and the waiters cleared the unused glass away after the fish course. The whites were poured into the same glass. For a 'gourmet' dinner, unforgivable. It seemed the staff had simply been told to cut measures for the diners and it showed. The food was excellent and of acceptable portion size. It was simply the false representation and wine service that brings this rating down. The toilets were small and unisex and frankly a bit messy (and wet) bearing in mind they were offered for patrons' use. The area is not usually used for customers and it showed. Two bottles of unchilled water, one sparkling and one still, per five diners, on the table. Dessert cutlery must be placed by diners, not serving staff.

I would have thought that a top flight hotel such as the Vermont was not well served by pointless penny-pinching on what were not expensive wines (the Picpoul was actually on special offer as a bargain wine, at ASDA that week) in contradiction to that advertised.

The setting was however superb and the food of an excellent standing.

  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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N.wales
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed August 10, 2014

Stayed for 2 nights and I was very pleased with this hotel. The room was very comfortable and furnished very well. The breakfast was really good and very relaxing. The hotel is a very attractive place to stay and the staff were friendly and welcoming. Would visit here again.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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thirsk
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 10, 2014

Stayed for our anniversary and booked on late rooms. Brilliant value at £41. Staff couldn't have been more helpful. Free parking. Lovely big clean room albeit a little dated but public areas are beautifully decorated. Loved it. We will be back!

Stayed August 2014, traveled as a couple
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North Yorkshire
Level Contributor
5 reviews
5 of 5 stars Reviewed August 10, 2014

My wife and I stayed for an evening an had a lovely experience. Standard double room was spot on. No complaints at all. The reception staff and concierge are exceptionally friendly and helpful. The public rooms and bar are lovely. All in all, a great stay. We will be back!

  • Stayed August 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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Farnham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 10, 2014

We were just passing through Newcastle and at £69 for two, we were not expecting anything special. We could not have been more wrong! This hotel is absolutely lovely. The twin room we had was a good size with huge beds. The bathroom was a good size and clean. Wifi worked, television worked, we had lovely views. Well stocked minibar. We regretted eating before arriving because the afternoon tea looked absolutely fabulous, like something from The Ritz! We had a late supper which was fresh and delicious. Breakfast was a buffet, but it was frequently replenished by very helpful staff, so it too was fresh and very tasty.
Upon reflection, the rooms at The Vermont are much the same as other rooms I've stayed in. What sets this hotel aside, apart from the very luxurious, comfortable bar and lounge areas, is the level of service. The staff made us feel very pampered and very welcome. Nothing was too much trouble, from the concierge who parked our car, to the receptionist who arranged for the morning paper to be delivered, to the Maître d' hotel who was very apologetic about the fully booked restaurant and arranged for us to eat in the comfortable lounge. I felt like the staff were a well coordinated team whose sole aim was to make every guest feel really valued and comfortable. I have experienced this level of service before - but at 5x the price!
I shall definitely return to The Vermont in the future and look forward to trying the afternoon tea, instead of just admiring it!

Room Tip: A high up room will have stunning views. Be sure to book dinner/supper if you want to eat in the res...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Vermont Hotel

Address: Castle Garth, Newcastle upon Tyne NE1 1RQ, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Vermont Hotel 4*
Number of rooms: 101
Official Description (provided by the hotel):
Few hotels can boast a more enviable city centre postcode than the Vermont Hotel, for this imposing structure is located in the heart of the City of Newcastle-upon-Tyne, not only next to the Castle Keep and opposite the historic Moot Hall, but also just two minutes from Newcastle's Central Station. Combining old character in the form of 1930s grandeur with contemporary elegance and four-star luxury, the landmark building is your base from which to discover the many bars, shops and attractions of the town centre and wider area. Look outside your window and you might see such sights as the River Tyne, Millennium Bridge or stunning cathedral, and it's not the only mark of the sheer inspiration of the Vermont Hotel experience. That's because the reasons for the hotel's reputation become clear with a stay in any one of its sophisticated bedrooms, which are finished in soft relaxing colours while also coming with a wealth of facilities for your pleasure and comfort, including - among others - private en-suite bathrooms, a mini bar and free Internet access. ... more   less 
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Also Known As:
Vermont Hotel Newcastle Upon Tyne
Vermont Newcastle Upon Tyne

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