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Novotel Newcastle Airport: Traveler Reviews

3.0 of 5
Ponteland Road | Kenton, Newcastle upon Tyne NE3 3HZ, England
Hotel amenities
Novotel Newcastle Airport
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354 reviews from our community

Traveler rating
    87
    162
    62
    28
    15
See reviews for
Families
100
 
Couples
98
 
Solo
44
 
Business
78
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sunderland, United Kingdom
1 review
3 of 5 stars Reviewed January 12, 2013

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask chaplin626 about Novotel Newcastle Airport
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
sha909, General Manager at Novotel Newcastle Airport, responded to this review
January 16, 2013
"I am really sorry to hear that your stay was not up to expectations. I underrtand the difficulty of the disruption of the fire alarm, although it is essential that we act on such alerts. If you would like to discuss this with you in person, please could you contact me on [0191 2140303 Kind regards, Sheena hodgson [General Manager ]
"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Newcastle upon Tyne, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Good times. Great place with great staff.”
5 of 5 stars Reviewed January 10, 2013

I thought it's time to give the Novotel a big thank you!

In Feb 2012 my self and my partner decided to get married. After looking at a few venues we called into the Novotel by chance after weekly shop at the near by Tesco.
First look round and we booked there and then. The hotel has a nice modern feel to it and the staff were all friendly.
During the next 10 month we organised the whole thing with lots of help from Emma (left to pastures new) and then with Rachel. Nothing was a problem and any thing we asked about was answered quickly with no hassle.

The big day arrived mid December and everything went like clockwork!

The layout of the function room was fantastic and all our guests commented on the great food during both the day and night time. The bar staff (Amy &co) were brill and had great 'craik' with everyone.

The bed rooms were nice, clean and comfortable and can't be faulted. Our 2 kids sadly were not very well on the day beacuse of a winter bug. I asked Rachel if an extra bed could be put in our bed room so they could be looked after and it was sorted straight away!

All in all for a wedding function we were so glad we chose the Novotel. Great relaxed modern hotel with staff that were fantastic. All our guests have commented on how nice the day was. Oh and the price?!?! It cost less than half of the quotes we had from some other venues!!!!

Special thanks to Rachel & Stewart. Going the extra mile to help the day go so well was good of you both.

A geat day with great friends in a fantastic place.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Don H about Novotel Newcastle Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review
January 16, 2013
Many thanks for placing your review. I am delighted that you had a great experience and look forward to welcoming you back for any future events and celebrations. Regards Sheena Hodgson General Manager
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Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Quite a nice hotel”
4 of 5 stars Reviewed January 8, 2013

I stayed here with my partner for two nights in the run-up to Christmas for the second year in a row and it is quite a nice hotel. I can't comment on the hotel or bar as we really just used it as a base to lay our heads but the room is quite nice, spacious, warm and clean. There were a few Christmas parties going on while we were here but I couldn't hear anything from our first floor room. The bathroom was lovely and clean which is always very important to me. Also used the gym for the first time - small but perfectly functional. Just one minor complaint; the reception desk is rarely manned and staff are normally in the side office. I can understand why they don't man the desk all the time when it's quiet but it did take a little time for anyone to appear when we were checking in and out. Apart from that it's all good.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask CMcK16 about Novotel Newcastle Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review
January 16, 2013
"Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay. Just to re-assure you, the front desk is always manned (24 hours) but occasionally, the team take the opportunity to work in the back office, but do monitor the front lobby via a camera. I look forward to welcoming you back again soon. Kind regards, [Sheena Hodgson General Manager "
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Barnard Castle, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Excellent clean hotel.”
5 of 5 stars Reviewed January 7, 2013

We have stayed at this hotel on a number of occasions & we have never been disappointed.
The hotel is very clean & comfortable & we took advantage of the "Park & Fly".
The staff are very friendly and welcoming.
The value for money is superb.
We will definately use again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by kym0392 for Newcastle upon Tyne
Ask kym0392 about Novotel Newcastle Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review
January 16, 2013
"Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Sheena Hodgson[General Manager ]
"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Usual Novotel Quality”
5 of 5 stars Reviewed January 6, 2013

We stayed for one night having stayed several times before. The hotel is the usual good Novotel standard with a very good breakfast and freindly staff. The only downsides for us were the walking distance to the Metro station (about 15 mins) and having to pay for wifi in the bedrooms. We recently stayed in a Novetel in Bordeaux where the wifi connection was free.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask Norman W about Novotel Newcastle Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review
January 16, 2013
"Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Sheena Hodgson [General Manager ]
"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Newcastle Airport

Also Known As:
Novotel Newcastle Airport Hotel
Novotel Newcastle Airport Hotel Newcastle Upon Tyne
Novotel Hotel Newcastle Airport
Novotel Newcastle Upon Tyne
Novotel Newcastle
Newcastle Upon Tyne Novotel
Address: Ponteland Road | Kenton, Newcastle upon Tyne NE3 3HZ, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotels in Newcastle upon Tyne
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Novotel Newcastle Airport offers state of the art facilities with stylish new design. Located 5 min drive from Newcastle International Airport now offering shuttle service and flight information screen. 126 en suite rooms including accessible rooms andinternet. Elements Bar and Restaurant. Ideally placed for conference and events with 8 rooms (200 persons) and leisure suite with indoor heated pool, sauna, gym. Easy reach of city centre night life, Metro Centre shopping and the Northumberland coast. ... more   less 
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