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“Novotel,Newcastle” 4 of 5 stars
Review of Novotel Newcastle Airport

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Novotel Newcastle Airport
3.0 of 5 Hotel   |   Ponteland Road | Kenton, Newcastle upon Tyne NE3 3HZ, England   |  
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Milton Keynes, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Novotel,Newcastle”
4 of 5 stars Reviewed December 4, 2012

A weekend stay that presented great value for money with break fast included.Very friendly and helpful staff.Very good hot and cold breakfast buffet.Rooms comfortable and clean.Well situated for public transport links into the centre of Newcastle.

Room Tip: Ask for a north facing room,great views
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, December 20, 2012
Many thanks for taking the time to place your review following your recent stay with us. Look forward to welcoming you back.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 3, 2012

Stayed on business whilst attending a course. Had room service when I arrived (hate dining alone!), very prompt service and dinner was good :-) I also opted for the breakfast in bed option and again, was delivered promptly and piping hot. I booked a superior room which had a very comfortable bed and a flat screen tv. There is a charge for wifi which is a shame, as the vast majority of hotels now provide this free of charge. The bathroom appeared to have been recently refurbished to a good standard. However, the toilet is separate to the bathroom and has been given a lick of paint instead...as another reviewer has mentioned, there is no sink in there! Overall it was a pleasant stay and I wouldn't hesitate to stay again. The staff were welcoming and friendly and the accommodation was very good :-)

Stayed December 2012, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, January 16, 2013
Thank you for placing your review. Your comments and feedback are important to us in continually reviewing our customer services and products. I hope we can welcome you back in the future.
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Durham, United Kingdom
Top Contributor
77 reviews 77 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 27, 2012

Stayed overnight for a family gathering in the area. Great value for money. Quiet. Nightmare to find as from the main road you end up outside Metro Inns which looks like a hotel for vagrants. Why no proper signs?

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, December 20, 2012
Many thanks for placing your review on the site, and I am pleased you enjoyed your stay. In response to your question, the access to the hotel is currently being changed from the road beside the Metro Inn, to the more independant site at the base of the hill. The access has indicator ont he main external has been removed and we are currently waiting for the local authority to place the new signage (very imminent). Many thanks again.
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Newcastle upon Tyne, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 23, 2012

I got married on the 10/11/12 and booked it about 18 months before and was over the moon to find out that everything was organised by the hotel even the ceremony all had to do was pay them the money happy days no stress ... Or so I thought a out 8 weeks before I called in to see the wedding coordinater and asked a few details like do I need to singing anything for the registra and was told no u have booked ur registra haven't you?? I was horrified they hadn't told me I had to do that i was told they would arrange it luckily I managed to get one but not a the time the hotel had arranged and all the invites had been posted the photographer had been booked and so had the hairdresser wich all had to be changed and that was just the start I was told I could bring in outside catering for the evening buffet wich was written in my file and deposit to them I had already paid to be told 3 weeks before I couldn't then half of the hotel chairs had arms on and the chairs covers didn't fit so I would have half with and half without I was furious when I received a very hostile phone call by the hotel manager to say that I should have read the small print! But when u ask ur wedding coordinater a question u just presume she knows what she's talking about after having a meeting with the manager I was told that she would personally make sure my wedding went with out a hitch on the day. But when the day arrived she was no were to been nor was my so called wedding coordinator but everything seemed to be going ok the meal was nice but was not what was on the menu the roast potatoes were boiled and the seasonal veg was just carrots wich we were disappointed about then the dj wich the hotel had booked never showed up I was told he was stuck in traffic and my guests were arriving at 7 eventually the dj arrived at nearly 8 and he introduced himself and said he hadn't been booked and was asked last minute to do a wedding it was nearly half 8 before the dico was ready i still haven't received an explanation or even an apology but the hotel and would never recommend it to anyone your wedding only happens once and u don't need any extra stress they ruined my whole wedding experience and I would hate it for anyone else to be treated they we were very very disappointing hotel!

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, December 20, 2012
I am most suprosed to see your comments relating to your wedding reception. In response, I can say that your comments are completely contrary to the pleasure you expresseed on the day to the team, and indeed afterwards to me personally. Thank you for placing your views.
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Liverpool
Top Contributor
71 reviews 71 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 22, 2012 via mobile

Stayed 17th November for my bday & throughly enjoyed my stay!
Everything was spotless, room service fairly quick, even car parking at £5 for 24hours was surprisingly cheap!
Only niggles are.. Both my bedside lamps didnt work, having to pay for wifi & no fridge !! So my pre drinks were pretty warm! Never mind ice was brought to the room within 5 mins.
The huge shower head was heavenly!
& i was very appreciative of the 12pm checkout sunday morning!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, November 27, 2012
Thank you for the comments relating to your recent stay. I am plesed you enjoyed the services and facilities. I note the comment re the bedside lights - these are controlled centrally on a main switch prior to the bedside controls. Thanks again and look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Newcastle Airport

Address: Ponteland Road | Kenton, Newcastle upon Tyne NE3 3HZ, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 77 hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Newcastle Airport 3*
Official Description (provided by the hotel):
Novotel Newcastle Airport offers state of the art facilities with stylish new design. Located 5 min drive from Newcastle International Airport now offering shuttle service and flight information screen. 126 en suite rooms including accessible rooms andinternet. Elements Bar and Restaurant. Ideally placed for conference and events with 8 rooms (200 persons) and leisure suite with indoor heated pool, sauna, gym. Easy reach of city centre night life, Metro Centre shopping and the Northumberland coast. ... more   less 
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Also Known As:
Novotel Newcastle Airport Hotel Newcastle Upon Tyne
Novotel Hotel Newcastle Airport
Novotel Newcastle Upon Tyne
Newcastle Upon Tyne Novotel

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