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Holiday Inn Express Newcastle Metro Centre: Traveler Reviews

3.0 of 5
Clasper Way, Newcastle upon Tyne NE16 3BE, England
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189 reviews from our community

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Traveler rating
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Newcastle-under-Lyme, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Good for a one night stay. The term 'Express' gives you a clue as to why.”
4 of 5 stars Reviewed November 12, 2012

I stayed here on business but also to do some xmas shopping at the Metro centre, which is 10 minute walk away. They was plenty of parking at the hotel.

The room was clean, functional and had all the basics you would expect. It was a bit cold at first but the heating soon warmed the room up. They do not provide restaurant service, so bear that in mind but there is a TGI Fridays, Frankie and Bennies and a KFC literally one minutes walk from the hotel.

Now a number of reviews have moaned that there was not a full English offered for breakfast, fair point, but next time check what you will get before you book! The breakfast consisted of a full continental breakfast (croissants, cereral, yogurt, fruit), with sausages, beans and scrambled eggs as hot options. Unless you are a diehard full English breakfast fan this is more than adequate for a one night stay. There is small hotel bar that serves drinks and snacks 24/7, a bit pricey but nevertheless a convience worth having.

I think the term 'express' gives you a clue as to what to expect if you stay here. Its great for a one night stay, it has everything you need for such and is a good place to stay if you want to shop at the Metro Centre. Would I stay here for stay for 3-5-7 days? Probably not as it would need more facilities.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask icansmellthesea about Holiday Inn Express Newcastle Metro Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review
November 28, 2012
Thank you for taking the time to post your thoughts on the hotel. It is most refreshing to read that you understand that we genuinely do not advertise a full English breakfast but instead offer a hearty complimentary continental breakfast with three hot options.
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derby
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Perfect for budget stay”
4 of 5 stars Reviewed November 5, 2012

Good quality at affordable price, short walking distance from the metro centre and city centre. free parking. good breakfast options. nearby frankie and benny and KFC

Cons:

Small bathroom
No Wi-Fi
No dinner

Room Tip: choose odd numbered room for better view
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask drkamath about Holiday Inn Express Newcastle Metro Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review
November 28, 2012
Thank you for your comments they are most appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumbria
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Great overnight stay”
4 of 5 stars Reviewed October 29, 2012

We stayed here last month when we were going to the metro radio arena on a Saturday night. Got a taxi which hotel booked for us. We were pleasantly surprised how good the hotel was having stayed in others in the vicinity. We had a nightcap when we got back and the atmosphere in the bar was very nice. The hotel was spotlessly clean. The reception staff were very friendly. The breakfast was good. We were handy for the metro centre next day for shopping. We would definatetly stay here again.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask kamaso about Holiday Inn Express Newcastle Metro Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review
November 20, 2012
Thank you for taking the time to post a review of the hotel. We are very pleased that you enjoyed your stay and hope to welcome you back soon.
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edinburgh
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Decided to try another Gateshead Hotel;”
2 of 5 stars Reviewed October 22, 2012

You know when you stay somewhere regularly but fancy a change...Well I did just that. Normally stay at another property in the area, but decided to try the Holiday Inn Express.

Not great is probably my fairest review on the property. Rooms felt cold and weren't particularly clean. Pricewise, it really wasn't that cheap and when you factor in a proper breakfast, which this hotel doesn't really provide, and given the fact it doesn't offer any Health Club facilities, it really wasn't for me.

Back to my old faithful hotel when in Gateshead.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask stene about Holiday Inn Express Newcastle Metro Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review
October 25, 2012
Thank you for taking the time to post a review. As a Holiday Inn Express we are a limited service hotel which means that unfortunately we are unable to offer health and fitness facilities on site, we can however offer a discounted membership to a local health and fitness club. The Holiday Inn Express breakfast consists of full continental breakfast and three hot breakfast choices. Currently the three breakfast choices consist of sausage, beans and scrambled eggs. We have heaters in our rooms which allow the guest to regulate the temperature to whatever their comfort level may be. I am unsure if the heater had a problem as I can see no report to maintenance over the past week that suggests that this had been reported. I apologise if the heater was not working during your stay. I also apologise that you feel that the room was not clean. I would have welcomed feedback during your stay regarding this so that we could have had the opportunity to ensure that this was dealt with immediately, as a high level of cleanliness in your room is the least you should expect from your accommodation provider. Please rest assured that I have passed on your comments to housekeeping in this regard. Regarding the pricing of the hotel we offer many different discounted rates to early bookers and corporate travellers such as yourself. Thank you for staying with us please accept my apologies that we were not able to fulfil you needs on this occasion however if you wish to have a change of scenery again in the future please contact me personally on 01207 541100 or by e-mail at gm@hiexpressnewcastlemetro.co.uk . Thank you once again for your review.
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“Poor”
2 of 5 stars Reviewed October 19, 2012

I stayed here on business this week and had a poor experience - the hotel is adequate, however the room was musty, felt like it hadnt been slept in (or cleaned).
The whole place has the appearance of a borstal - the staff are helpful enough and the breakfast ok.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Chris J about Holiday Inn Express Newcastle Metro Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review
October 25, 2012
Thank you for posting a review of your recent stay. Your comments are appreciated and I have passed on your points regarding the room you slept in being “musty “to our Housekeeping team. Regarding your comment that the Hotel had the "appearance of a borstal" I genuinely have to admit that I have never had a comment like this before. We have a high number of regular business guests who return to the Hotel again and again as they consider us to be a home from home. I would very much have welcomed the opportunity to speak to you regarding your views and to try and pinpoint exactly what the issue was. If you so wish please feel free to contact me on 01207 541 100 or by e-mail at gm@hiexpressnewcastlemetro.co.uk. Many thanks for your review.
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Additional Information about Holiday Inn Express Newcastle Metro Centre

Also Known As:
Holiday Inn Express Newcastle Metro Centre Hotel
Holiday Inn Express Newcastle Metro Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle
Holiday Inn Newcastle Upon Tyne
Address: Clasper Way, Newcastle upon Tyne NE16 3BE, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Business Center Free Breakfast Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #35 of 81 hotels in Newcastle upon Tyne
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Express by Holiday Inn Newcastle Metrocentre is a modern designed hotel located ideally just off the A1. Guest rooms accommodate up to two adults and two children and include free continental breakfast and free parking. Guest rooms are en-suite and include power shower, high speed wifi internet, hair dryer and telephone. Express by Holiday Inn Newcastle Metrocentre is situated in Newcastle Upon Tyne and is only a short distance from Gateshead, Sunderland and Durham making us an excellent choice for a stay in the area or a stop off when on your travels. For the corporate traveller the Express by Holiday Inn Newcastle Metrocentre is situated only a short distance from Newcastle Business Park, Newburn Riverside Park, The Watermark and Team Valley Trading Estate. Major companies situated near to the hotel are Bae Systems and ITV Television. For the leisure traveller the hotel is situated a short walk from the Metrocentre shopping complex, one of Europe's largest shopping centres, Newcastle city centre is only 3.5 miles away from the hotel and the Newcastle Nightlife is a must see for any party goers. The city's many attractions also include Newcastle United Football Club, Metro Radio Arena and of course the famous Tyne Bridge and the Gateshead Millenuim Bridge. ... more   less 
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