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“Usual standard for a premier inn” 4 of 5 stars
Review of Premier Inn Newcastle Millennium Bridge

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Premier Inn Newcastle Millennium Bridge
City Road, Newcastle upon Tyne NE1 2AN, England   |  
Hotel amenities
Newcastle, England, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Usual standard for a premier inn”
4 of 5 stars Reviewed January 1, 2013

Stayed here one night. Staff were great and really helpful. Only downside was i had a group of young women staying in room next to me they came back at 3.30am one of them was crying. Then at 6am a man knocked on my door looking for the room where the woman were staying. I didnt answer door and he eventually gave in after 10mins of knocking.
Staff were very apologetic and told me about the good night guarantee however they cant help it if people cant handle there drink.
Did actually get an ok sleep despite the 2 bouts of noise and managed to sleep in til 11am.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium-Bridge-PI, Manager at Premier Inn Newcastle Millennium Bridge, responded to this review, January 5, 2013
Thank you for taking the time to comment on your recent stay here at the Premier Inn Newcastle Millenium Bridge.

Thank you for you kind comments about the team it is always nice to hear and please accept my apologies about the noise that you experienced during your stay.

I hope that this wont put you off from staying with us again and hopefully we can look forward to welcoming you back to the hotel again in the future.

Kind regard
Claire Holder
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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248 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Blackpool, United Kingdom
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed January 1, 2013

Ill keep it short... Hotel was great, yatta yatta,.. But because there's MINIMAL night staff on and if a problem arises..and needs sorting- its like trying to find water in the dessert. Some guests (lads in their teens and twenties) had trashed their room..been running around the corridors all night and SCREAMING and shouting at the top of their lungs for, wait!.....2 DAYS before they were even asked to leave. Let alone calm the fudge down. The hotel staff couldn't throw them out because the duty manager had to be present (which he wasn't until the next DAY) and the police had REFUSED to attend. As the "don't do evictions" HA! The staff actually said that to me. The second night of hellish noise wasn't resolved until around 10-11am THE NEXT DAY. They'd been causing noise since flipping 2am!!!!!

Their complete lack of "back bone" to stand up to these thugs presented itself in about 35 guests asking for a refund. THAT BAD. Did i also mention they were in the corridors NAKED and smoking drugs? No? Oh well..they were. I'm amazed they wern't asked to leave sooner because the staff were perhaps scared or too lazy to actually take action. To top it off...my other half is a policeman but couldn't do a thing about it as he was off duty and out of his jurisdiction. We had power and were unable to use it = (

WILL I STAY AT ANOTHER PREMIER INN??? Yes.......But will i stay at the Millennium Bridge hotel again? NO. Their staff have show that in times of actual NEED they just don't cut the mustard. Sorry.

Room Tip: DEFINITELY ask for a room on the back of the hotel an at least either on the middle floor or top flo...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium-Bridge-PI, Manager at Premier Inn Newcastle Millennium Bridge, responded to this review, January 10, 2013
Thank you for your comments regarding your recent stay here at the Premier Inn Newcastle Millenium Bridge.

We appreciate all feedback and I would like to apologise for this particular isolated incident.

Please be assured that our guests’ comfort and safety is always our main priority and we do always have adequate staffing levels and Duty Managers on site 24 hours a day. This particular incident is currently undergoing investigation.

Kind regards
Claire Holder
Operations Manager
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London, United Kingdom
1 review
5 of 5 stars Reviewed December 31, 2012

Stayed here 3 nights while visiting family over Christmas. Excellent service, comfort, convenience and value for money. Could not fault anything. Would highly recommend to anyone visiting Newcastle. Very convenient for the Quayside and free, plentiful parking a bonus. There were four of us in one room (2 adults and 2 pre-/ teenagers), we had enough space and the beds were very comfortable.

Room Tip: The location was very quiet. We were in a room at the back facing away from the river.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium-Bridge-PI, Manager at Premier Inn Newcastle Millennium Bridge, responded to this review, January 10, 2013
Thank you for taking the time to leave such a lovely comment regarding your recent stay here at the Premier Inn Newcastle Millenium Bridge.

Im very pleased you enjoyed your stay with us and hopefully we can welcome you back to the hotel in the near furture.

Kind regards
Claire Holder
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, United Kingdom
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 29, 2012

loved it so much last year dragged my sister in law along was just as brilliant staff friendliest have met even though all the staff in others are very friendly room was same as before loved it bit warm ! free on site parking bonus ! and walk up the hill and along main road for brisk 10/15 min walk and in the centre lovely the food was best ever had and that was while they were trying out a new menu ! bloody gorgeous had hunters chicken and fluffy chips and extra topping yum the breakfast was lovely BUT preffered last time waiting bit longer and made fresh rather than buffet breakfast

Room Tip: room 130 was great at end of corridor so really good no passers by
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium-Bridge-PI, Manager at Premier Inn Newcastle Millennium Bridge, responded to this review, January 5, 2013
Thank you for taking the time to comment on your recent stay here at the Premier Inn Newcastle Millenium Bridge.

I'm glad your recent stay was as enjoyable as your previous one. It is always great to get such positive feedback and I have passed on your comments to the team.

Thanks again and we look forward to seeing you at the hotel again in the near future.

Kind regards
Claire Holder
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2012 via mobile

I usually stay in the City Centre premier inn. Which is great too.

This one is a bit smaller. So a bit friendlier. Everything was lovely. Everything prepared for.

I came in one night and had a really bad cough. And the gent on reception even offered me a Honey and Lemon.

Loads of parking. Close to city. And lovely friendly feel.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium-Bridge-PI, Manager at Premier Inn Newcastle Millennium Bridge, responded to this review, January 22, 2013
Thank you for you lovely comments regarding your recent stay here at the Premier Inn Newcastle Millenium Bridge. It is always nice to get such positive feedback.

We hope that you will chose to come and stay with us again soon.

Kind regards
Claire Holder
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 27, 2012

We've all seen the TV adds for this chain of hotels? Lenny Henry getting his good night sleep?
My wife & I have never stayed in one. Now we were at this one. So what were our thoughts?
Easy check-in, friendly staff. Our room was spacious & clean...Very clean! The bathroom was spotless, (ladies in hotels, check the bathroom first I'm told!).
Plenty of soft, clean plump towels. Tea & coffee in generous amounts. There was also a choice of pillows, soft or firm! The bed was comfy, didn't squeak. The room was faultless.
We had booked breakfast for our 2 night stay. Glad we did, it was great! A wide choice, self-service. You could,(we didn't!) eat to bursting point! Again, the waiting staff were attentive, friendly & polite.
So to sum up?
We were very, very impressed. We thought Premier Inns were like Travelodge's. We were wrong! Comfort seems to be Premier Inn's niche. Here at this one, they have it spot on. Best of all, you do sleep! Just like it is in the adds!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium-Bridge-PI, Manager at Premier Inn Newcastle Millennium Bridge, responded to this review, January 5, 2013
Thank you for your lovely comments regarding your recent stay here at the Premier Inn Newcastle Millenium Bridge.

Im glad that you chose to stay with Premier Inn and that you were not disappointed. It is always great to get such positive feedback and I have passed your comments on to the team.

Hopefully we will be able to welcome you back to the hotel and to Premier Inns again in the near future.

Kind regards
Claire Holder
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Innerwick
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 22, 2012

Well worth a visit, book in advance only cost £29, its very clean and very handy! Staff were very friendly, I have stayed down the road at Malmaison and obviously in a diffrent league....but value for money this is a great place!

Room Tip: Book in adavce get for £29!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium-Bridge-PI, Manager at Premier Inn Newcastle Millennium Bridge, responded to this review, December 24, 2012
Thank you for taking the time to leave positive feedback regarding your stay here at the Premier Inn Newcastle Millenium Bridge.

Im glad you enjoyed your stay.

We will hopefully be able to welcome you back to the hotel in the near future.

Kind regards
Claire Holder
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Premier Inn Newcastle Millennium Bridge

Also Known As:
Premier Inn Newcastle Millennium Bridge Hotel Newcastle Upon Tyne
Premier Inn Newcastle Millennium Bridge Hotel
Address: City Road, Newcastle upon Tyne NE1 2AN, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Family Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Close to the heart of Newcastle's city centre Premier Inn Millennium Bridge boasts comfortable rooms, an on-site bar and restaurant with friendly staff on duty 24 hours a day.Each room is well equipped with a Kingsize bed, a desk for work, Freeview TV and radio channels as well as tea and coffee facilities. Everything you need for a clean and comfortable stay in Newcastle.Our newly refurbished bar and restaurant offers a wide variety of drinks including Costa coffee, a range of seasonal drinks promotions and our great value evening menu. Why not try our all you can eat Premier Breakfast? Eat as much as you like cooked and continental breakfast for just £8.25 each. Plus for every adult that buys a Premier Breakfast 2 children 15 and under eat for free!The hotel is situated a 10 minute walk to the city centre and a 5 minute walk to the Quayside. It also sits within easy reach of the A1 and is close to many of the city's public transport hubs. ... more   less 
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