Ill keep it short... Hotel was great, yatta yatta,.. But because there's MINIMAL night staff on and if a problem arises..and needs sorting- its like trying to find water in the dessert. Some guests (lads in their teens and twenties) had trashed their room..been running around the corridors all night and SCREAMING and shouting at the top of their lungs for, wait!.....2 DAYS before they were even asked to leave. Let alone calm the fudge down. The hotel staff couldn't throw them out because the duty manager had to be present (which he wasn't until the next DAY) and the police had REFUSED to attend. As the "don't do evictions" HA! The staff actually said that to me. The second night of hellish noise wasn't resolved until around 10-11am THE NEXT DAY. They'd been causing noise since flipping 2am!!!!!

Their complete lack of "back bone" to stand up to these thugs presented itself in about 35 guests asking for a refund. THAT BAD. Did i also mention they were in the corridors NAKED and smoking drugs? No? Oh well..they were. I'm amazed they wern't asked to leave sooner because the staff were perhaps scared or too lazy to actually take action. To top it off...my other half is a policeman but couldn't do a thing about it as he was off duty and out of his jurisdiction. We had power and were unable to use it = (

WILL I STAY AT ANOTHER PREMIER INN??? Yes.......But will i stay at the Millennium Bridge hotel again? NO. Their staff have show that in times of actual NEED they just don't cut the mustard. Sorry.

Stayed here 3 nights while visiting family over Christmas. Excellent service, comfort, convenience and value for money. Could not fault anything. Would highly recommend to anyone visiting Newcastle. Very convenient for the Quayside and free, plentiful parking a bonus. There were four of us in one room (2 adults and 2 pre-/ teenagers), we had enough space and the beds were very comfortable.

loved it so much last year dragged my sister in law along was just as brilliant staff friendliest have met even though all the staff in others are very friendly room was same as before loved it bit warm ! free on site parking bonus ! and walk up the hill and along main road for brisk 10/15 min walk and in the centre lovely the food was best ever had and that was while they were trying out a new menu ! bloody gorgeous had hunters chicken and fluffy chips and extra topping yum the breakfast was lovely BUT preffered last time waiting bit longer and made fresh rather than buffet breakfast

I usually stay in the City Centre premier inn. Which is great too.

This one is a bit smaller. So a bit friendlier. Everything was lovely. Everything prepared for.

I came in one night and had a really bad cough. And the gent on reception even offered me a Honey and Lemon.

Loads of parking. Close to city. And lovely friendly feel.