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“A Througly Enjoyable Meal” 5 of 5 stars
Review of Silk Room Restaurant & Champagne Bar

Silk Room Restaurant & Champagne Bar
Pandon | Trinity Gardens, Newcastle upon Tyne NE1 2HF, England
+44 191 260 3506
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Certificate of Excellence 2014
Price range: $20 - $38
Cuisines: Steakhouse, Seafood, British, Wine Bar
More restaurant details
Restaurant details
Good for: Special occasions, Local cuisine, Romantic
Dining options: Dinner, Lunch, Accepts American Express, Accepts Mastercard, Accepts Visa, Full Bar, Parking Available, Reservations, Serves Alcohol, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: Silk Room Restaurant and Champagne Bar is situated at the heart of Newcastle upon Tyne Quayside and has developed a reputation for fine local cuisine, great service and relaxed atmosphere . This stylish Newcastle restaurant won a North East Restaurant of the Year Award and is perfect for dining out in Newcastle for any occasion. With the largest selection of Champagne in the North East, Silk Room is a perfect venue to celebrate in style. This Newcastle Quayside restaurant and also has private dining and corporate buffet facilities and can accommodate large group reservations. Silk Room simply is the number one restaurant choice for Newcastle upon Tyne.
Newcastle upon Tyne, United Kingdom
Senior Contributor
29 reviews 29 reviews
24 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“A Througly Enjoyable Meal”
5 of 5 stars Reviewed June 9, 2013 via mobile

We'd fancied trying this eatery for a while but had never gotten around to it; well we're glad we finally did!

Starters, mains and desserts were all delicious. The Rioja was also very enjoyable and drinkable: went perfectly with our steaks.

There were plenty of attentive staff to hand, without being overbearing and intrusive.

Yes it's not the cheapest, but you get what you pay for. Overall, a great evening.

  • Visited June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidursell, Owner at Silk Room Restaurant & Champagne Bar, responded to this review, June 18, 2013
Dear Jack M,

Thank you for your review and I am delighted that you had a great evening at Silk Room & that you really enjoyed your starters, main courses and desserts.

We very much appreciate your positive comments and I have passed them onto all my team who were extremely happy.

Thank you again & we look forward to welcoming you back to Silk Room soon.

Regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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372 reviews from our community

Visitor rating
    219
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    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Russian first
  • Any
English first
1 review
“Great!”
5 of 5 stars Reviewed June 8, 2013

Best meal we've had in a long time. The fillet steak was perfect and the burger was simply divine. Don't let the prices put you off as it was a very enjoyable night. We will definitely go back in the future.

  • Visited June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidursell, Owner at Silk Room Restaurant & Champagne Bar, responded to this review, June 18, 2013
Dear CaptainGingerBread,

I am delighted you had a great evening at Silk Room and thank you for saying it was" the best meal you have had in a long time."

We really do appreciate your positive comments and the time you have taken to let us know & look forward to welcoming you back in the near future.

Many thanks.

Kind Regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Gone downhill”
3 of 5 stars Reviewed June 8, 2013

Have visited this restaurant on many occasions in the past. It used to do pizzas and pastas as well as the more expensive options. Now it seems to all be ridiculously expensive. A victim of the times maybe but there are far better places in the town that are much cheaper, Paridiso for example. The food is not the quality it used to be either. It was rather bland and poorly cooked, perhaps the chef has changed as well. The steaks were of poor quality despite the hefty price tag, the sides however were quite nice. The deserts were nice but clearly bought in as I have seen and tasted exactly the same at other restaurants. Service has also gone down hill. Used to be a constant team of experienced staff, now seems to be a bunch of students who don't know a shiraz from their elbow. Overall it was ok, but won't return till it bucks up its ideas.

  • Visited May 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidursell, Owner at Silk Room Restaurant & Champagne Bar, responded to this review, June 18, 2013
Dear HCarter1234,

Thank you for your comments which we really do appreciate and helps us to keep working hard.

In regards to the pizza and pasta menu, we did indeed used to offer this 4 years ago but changed to a more a la carte menu to meet the demand of the quayside area. Fortunately, we have grown the business year on year since and are working really hard to look after all our customers.

I apologise that you did not enjoy your steak as our meat is something we like to pride ourselves on at Silk Room. All our steaks are locally sourced & mature aged on the bone for 28 days but I shall feed your comments back to our butcher to ensure we keep our standards high.

I am surprised at your comments about our staff . Whilst we do not discriminate against employing students we also have a number of full time experienced staff who have been with Silk Room for a number of years. All our staff are fully trained however I will of course relay your comments back to them.

May I thank you once again for your feedback and do hope you choose to visit Silk Room in the future.

Best wishes for the year ahead.

Regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Nice food”
5 of 5 stars Reviewed June 1, 2013

Great place with nice service - very attentive. Champagne cocktails were excellent followed by excellent starters and fantastic steak and prawns. Waiters recommended wine to go with it. Great all round experience. Only bad point is the chefs need to think a little more about seasoning - fish cake was pretty bland.

  • Visited June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidursell, Owner at Silk Room Restaurant & Champagne Bar, responded to this review, June 18, 2013
Dear Rob B,

Thank you for your time and positive feedback. I am delighted that you enjoyed your evening at Silk Room especially liking our cuisine and service.

We strive hard to ensure that our customers enjoy Silk Room and really appreciate your positive feedback.

All the best for the year ahead.

Many thanks.

Kind Regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Excellent - our new favourite restaurant!!”
5 of 5 stars Reviewed May 31, 2013 via mobile

My husband and I visited Silkroom last Saturday and I can honestly say it was the best meal and dining experience we have had in a long time. From start to finish it was just excellent. Great menu, service, atmosphere and delicious food - all at a reasonable price. We will definitely be back as soon as possible - well done Silkroom!

  • Visited May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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