I stayed one night at this hotel. They have converted a characterful building to create the hotel but because the day to day maintenance and service are poor, the whole comes across as pretentious.
My complaints are as follows:-
1. The corridor providing access to the rooms at ground floor level had a terrible pong. I would say there was a problem with the drains.
2. The corridors were cold - there were no visible heaters.
3. My room at the top floor at the front was freezing cold. After I complained the staff tried to sort this but it took until 3am or so to get the room to a reasonable temperature.
4. The lighting in the room was ideal for a honeymoon couple (say) but was hopeless for me as a business visitor having to read through papers after dinner. The room had a desk in the darkest part. I asked for a table lamp or similar, was promised one but none arrived.
5. The food was poor. My starter, a soufflé, was stodgy rather than light and fluffy. My main course of steak hache was grizzly meat, badly presented and offensive in taste. I pointed out the problem with the soufflé but heard nothing. When the main was poor I gave up and did not bother with pudding or indeed breakfast the following morning.
From comments made by front desk staff, the place was probably under-staffed but there was a surfeit of people in the restaurant who did little but engage in their own banter and tittle tattle.
I recommend that this place is avoided.
Kishandes, Maidstone, Kent, UK
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- Also Known As:
- Hotel Du Vin And Bistro Newcastle
- Du Vin Hotel