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“Really Good!” 5 of 5 stars
Review of Kensington House Aparthotel

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Kensington House Aparthotel
4.0 of 5 Hotel   |   5 Osbourne Road | Jesmond, Newcastle upon Tyne NE2 2AA, England   |  
Hotel amenities
Merseyside
1 review
1 helpful vote 1 helpful vote
“Really Good!”
5 of 5 stars Reviewed November 7, 2013

We stayed here at half term with our two young kids. Our apartment consisted of a large living/dining room, a very well appointed kitchen, a master double bedroom with en-suite (shower) and a twin & family bathroom (bath) for the kids. SO much better than a family room in a hotel! Jesmond Metro station is directly across the road from the aparthotel (1 stop from town) and the Jesmond shops & restaurants are just a short walk down the road. The reception staff were very friendly and helpful, as were the cleaners who kept the place spotless. Plenty of carparking too. We loved our stay and would definitely stay here again - ideal for families.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this review, February 3, 2014
Thank you for taking the time to write a review for us, we are really pleased you enjoyed your stay. We look forward to seeing your family again in the near future.

Kind regards

Gillian Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
    153
    59
    12
    4
    5
See reviews for
71
35
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31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
Edinburgh, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 3, 2013 via mobile

A great place to stay and very comfortable. I think management need to do cleaning checks as the sofa in the living room was very dirty. Apart from that I have stayed twice and would definitely return.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this review, February 3, 2014
Thank you for your review, I regularly check apartments and discuss on a regular basis with housekeeping any issues, at the moment we are in the process of recovering/replacing settees, we are also redecorating apartments and in the near future the outside of the building, It is always helpful when guests bring things to our attention as it helps maintain our high standards.

We look forward to seeing you again in the future

Kind regards

Gillian Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 31, 2013

Wow, after travelling around England for almost two weeks this place was a refreshing haven. Its so spacious, the kitchen was well equipped and modern, the bedroom was a fair size and there was a washer/dryer combo that was very useful (I could have used instructions I am sure if I had asked they would have been provided) and the bathroom was very large. We were able to have most of my family come over to the apartment and sit down for coffee and treats comfortably. I would not hesitate to recommend this accommodation as it also is a great location for seeing the sites in the area. We were also steps away from the Metro, wonderful restaurants and a grocery store. We really loved our stay and would absolutely come again. The prices were very good for England especially compared to the space that you got. Well done, very clean, very well organized and we felt so comfortable here. The housekeeping was nice to have, they must be there for only a short time, as we were still getting ready in the morning and they knocked we asked for them to come back, but they were not able to. This was not a problem at all, just something to note that if you are slow to get out in the mornings you might miss your cleaning, we didn't mind so it wasn't a problem for us at all.

Room Tip: We did not experience any real noise although its near a very busy main street it did not bother us...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this review, February 3, 2014
Thank you for your lovely review, we are glad you enjoyed your stay with us, if you had mentioned to reception about the housekeeping we would have got this sorted for you very sorry, we look forward to seeing you again in the future.

Kind regards


Gillian Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcastle
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 26, 2013 via mobile

I stayed here as I got married at As You Like It nearby and it was amazing! The rooms are superb, you have different rooms to choose from, all in 1 building. The decor in our appartment was stunning along with the modern furniture. Beds were really comfortable and the fridge was stocked with milk, croissants and there was tea, coffee freely available. Staff were very helpful from booking through to check out. Would love to stay here again... 11/10!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this review, January 16, 2014
Thank you for writing such a lovely review, we are glad you enjoyed your stay on such a special occasion. If you have some photos you could send us we can put them on our face book page. Congratulations and all the best for the future.

Kind regards
Gillian Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 18, 2013

Stayed here for two nights. Freindly welcome, rooms spotless and most of all comfy beds.
More comfortable than usual hotel as you have your own sitting area to relax and watch tv and can make yourself something to eat without having to rely on room service. Breakfast supply basic, but you can bring your own bacon and eggs. Cant fault this place on this visit would definately return if back in the area.
Ideal location as centre within walking distance or right next door to the Metro.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this review, July 8, 2014
Gosh I am really sorry I don't know how this one slipped through the net. Thank you for your lovely review and look forward to seeing you again in the future.

Kind regards


Gillian Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burton upon Trent, United Kingdom
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 6, 2013

We booked two apartments, the staff on the phone where very friendly, and this was just the start.
Both apartments where well finished to a high standard throughout. Enough provisions for a continental breakfast, and refilled during the day. The Kensington House is right opposite the Jesmond Metro station, top stops and right into the city, so this makes it really convenient for a weekend break.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this review, January 16, 2014
Thank you for taking the time to write a review for us, we are glad you enjoyed your stay and look forward to seeing you again in the future.

Kind regards

Gillian Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tadley, United Kingdom
Top Contributor
236 reviews 236 reviews
52 hotel reviews
Reviews in 94 cities Reviews in 94 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed September 21, 2013

When we arrived we were warmly welcomed and showed to our apartment. It was advertised as being suitable for a family of 5, but in the event it consisted of 2 double beds with a substandard foldaway bed placed in one of the rooms. No additional towel was provided for the 5th member of the party and despite being prompted the reception were unable to provide one. The location of the apartment could not be faulted as it is very close to the Metro station and within easy walking distance of the centre of Newcastle. We stayed at this aparthotel on the Great North Run weekend when prices in Newcastle were inflated so it is difficult to objectively measure the value.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this review, October 18, 2013
Thank you for taking the time and writing a review for us, we have two types of two bed roomed apartments, one has two double beds and one bathroom, the other has a double bed room with en suite shower and a twin bed room and bathroom. We use good quality folding beds when a guest requests an extra bed in a room.

We look forward to seeing you all again in the near future.

Kind regards



Gillian Hall

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kensington House Aparthotel

Address: 5 Osbourne Road | Jesmond, Newcastle upon Tyne NE2 2AA, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
#4 Luxury Hotel in Newcastle upon Tyne
#7 Business Hotel in Newcastle upon Tyne
#10 Family Hotel in Newcastle upon Tyne
#10 Romantic Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kensington House Aparthotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
New to 2008, Kensington House Aparthotel is ideally located next to Jesmond Metro Station with easy access to Newcastle Centre and the airport. Set in the exclusive cosmopolitan Jesmond area, Kensington House Apartments offer stylish contemporary accommodation in a great setting. With a wide range of bars and restaurants on the doorstep and the city centre just minutes away, these two bedroom apartments are an ideal base for business and leisure travellers alike. ... more   less 
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Also Known As:
Kensington House Aparthotel Hotel Newcastle Upon Tyne
Kensington Hotel Aparthotel

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