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“A Great First Stay” 5 of 5 stars
Review of Kensington House Aparthotel

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Kensington House Aparthotel
4.0 of 5 Hotel   |   5 Osbourne Road | Jesmond, Newcastle upon Tyne NE2 2AA, England   |  
Hotel amenities
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
“A Great First Stay”
5 of 5 stars Reviewed October 23, 2012

I always like to stay in apartments when I'm away from home because I like to have more space, and this place didn't disappoint. We stayed here for one night after staying with family before heading home. Check-in was easy, and they were kind enough to give us a later check-out because we weren't leaving for London till mid-afternoon, so this was a bonus. We had a two bedroom apartment on the first floor for the four of us, and we were very impressed by the size of the apartment and the decor.
There were only a few negative things - one of the arms on the sofa was broken so that couldn't be used as an arm rest and a bit of the skirting board was loose by the kitchen. We didn't use the wi-fi, but it would have been better if this was free. We watched Sky as we enjoyed our evening in, but as a side point it would have been good to watch a box office film on Sky and pay the cost on check-out. But everything else outweighed that. Reception was happy to book us a taxi to a restaurant for dinner, but when we decided on a takeaway they cancelled the taxi and gave us menus for local places to look through. There was tea/coffee/hot chocolate, with bottled water, orange juice and milk in the fridge to use. In the freezer there were pastries, and with jams on the side we had enough for breakfast; these are lovely touches to have and sufficient if you don't get a chance to grab something else for breakfast.
We didn't drive, but there seemed be to good parking. The Metro station was just round the corner which was very convenient when we were lugging suitcases. There was a Nisa not too far either which was good for some movie snacks. All in all a great stay, the family were impressed and we would stay again.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this review, December 10, 2012
Thank you for taking the time to write a review for us. We are glad you enjoyed your stay with us. We are in the process of repairing and recovering our settes hopefully they should all be done within a few weeks. Apart from sky all TV's also have freeview, we also have a DVD player which is available free of charge to guests if they wish to watch films. We look forward tos eeing you again in the future.

Kind regards

Gillian Hall
General Manager
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194 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
Cheshire
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 16, 2012

I discovered this gem about 2 years ago and we have stayed here many times. If we are staying in Newcastle for a whole week on business I always book the Kensington House Aparthotel. Everything you need for a comfortable stay is here. Great cooking facilities. Sky television. Free parking. Near to Jesmond shops which has a Waitrose and Tesco for supplies. The staff here are helpful and leave you alone if that is what you prefer. Excellent for the metro which is just around the corner. Free WiFi would make this place perfect!

Room Tip: No lift here so ask for ground floor if you have a lot of luggage.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this review, October 22, 2012
Thank you for taking the time to write a review for us. We are glad you enjoyed your stay with us, and look forward to seeing you again soon.

KInd regards

Gillian Hall
General Manager
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Sydney Australia
Top Contributor
110 reviews 110 reviews
51 hotel reviews
Reviews in 71 cities Reviews in 71 cities
143 helpful votes 143 helpful votes
3 of 5 stars Reviewed September 26, 2012

The Aparthotel looks great from the outside and has a very nice foyer but the apartment we had was not so great. On the plus side it was clean and we could get into the apartment early on the day of our arrival. The staff also pre-ordered a taxi on the day we left. The apartment, however, was below ground and had one window to the outside world. We were there in summer and it was hot. The apartment my wife and I had, had two bedrooms but the second bedroom was locked - I guess this was fair enough, we didn't need it, it just seemed an unnecessary and unusual thing to do. The bedroom we had did have doors that opened onto a small patio, though we weren't given a key to the door. When I asked reception for a key they did give me one but it didn't work and the whole request seemed such a hassle for them I couldn't be bothered asking again.

We stayed 3 nights and the towels weren't changed. There was no where to dry the towels, as the towel drying rack did not work. When we asked for clean towels they were given, but not before the staff member delivering the towels asked to make sure the towel drying rack was indeed broken, which it was. The shower had gaffer tape on the bottom of the screen and the drains smelt (on our first day plumbers arrived to do some work, but there was a lingering smell). Some breakfast provisions were left for us but this included opened packets of croissants in the freezer. Staying here was part of a 10 week tour and this was one of the few places we stayed that didn't meet expectations. There are quite a few steps up into the hotel and for us quite a few steps down to the room, this could be a problem if you have any inability to carry bags. WiFi was available in the room but for an extra charge.

The area the hotel is located in, is a very pleasant area. There is a Waitrose supermarket, chemist and banks, a few blocks away but within walking distance and quite a lot of restaurants and bars within easy walking distance. We would recommend the Cherry Tree Restaurant also in Osbourne Rd.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this review, October 19, 2012
Thank you for taking the time to write a review for us. I am sorry your stay did not meet up to your expectations. Unfortunately there was a problem with the shower, which was in the process of being fixed as you mentioned, these problems are unforseeable and we try our best to minimise disruption to our guests. All of our staff are extremely helpful and always endeavour to make our guests feel as welcomed and looked after as possible, I am sorry you feel this was not the case. We hope that if you visit this area again you will stay with us and can prove this was an exception not the rule.

Kind regards

GIllian Hall
Genral Manager
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London
Top Contributor
105 reviews 105 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed September 25, 2012

Excellent location with parking. Gorgeous beds and bedlinen. Beautifully decorated -very modern and well equipped kitchen. There are croissants and danish pastries in the freezer for breakfast, cereal, milk in fridge - nice touch. Only niggles - £5.00 for 24 hours WiFi and if on top floor there is no lift, thus 4 flights of stairs to climb! Friendly, helpful staff.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this review, September 27, 2012
Thank you for taking the time to write a lovely review for us, we are glad you enjoyed your stay, all feedback helps us to improve all of our guests stay at Kensington House. We hope to see you again in the future.

Kind regards

Gillian Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altrincham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 17, 2012

This is the third year I have stayed at Kensington House and the place never fails to disappoint. The standard of accommodation is excellent and the staff always friendly and nothing is too much trouble. The apartments are spacious and modern with fully equipped kitchens. There are also basics supplied - we arrived to find a 4 pint of milk, Orange Juice and Water in the Fridge. There were also croissants in the freezer with condiments provided and some packs of cereal. The location is ideal for the metro station at Jesmond (just a two minute walk around the corner) although to walk into the City Centre is only 10 minutes. Parking is convenient at the front/rear of the aparthotel. We stayed the weekend of the Great North Run and despite the hotel being completely full, the service and standard remained as high as ever.
Sufficed to say we have already booked in for next year!!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this review, September 27, 2012
Thank you for your review, we are glad you enjoyed your third stay with us and look forward to seeing you again next year. We are constantly reviewing ways of improving our guests stay hence the crosissants, juice, milk and cereal, which most of our guests seem to appreciate.

Kind regards

Gillian Hall
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Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 11, 2012 via mobile

I think the title says it all. It is a great establishment. For the same price as a decent hotel you get about 4 times the space!
Very convenient for the metro and there is a waitrose and tesco metro just down the road. Also down the road are all the bars, but it is far enough away for you not to be sleeping through an episode of booze Britain !!
Staff are very friendly and helpful + the apartment was absolutely spotless.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this review, September 13, 2012
Thank you for your lovely review, we are glad you enjoyed your stay with us and very much look forward to welcoming you back again in the future.

Gillian Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stanley
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2012 via mobile

My husband and I stayed for a week, using Jesmond as the base for visits to relatives and exploration of Northumberland. Kensington House is well located, in walking distance from the city, the fantastic Metro underground railway, and nearby shops but far enough from the dreaded Osborne Rd bar/restaurant strip. The apartment was well clean and furnished, but lacking a dining table. The rooms were serviced daily. The reception and housekeeping staff were unfailingly friendly, courteous, efficient and helpful. We will be going back.

Stayed August 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this review, September 13, 2012
Thank you for taking the time to wrtie us a lovely review. Some of our apartments do have dining tables, when you visit us next please request an apartment with a dining table, alternatively we will put one in your apartment for your arrival.

Gillian Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kensington House Aparthotel

Address: 5 Osbourne Road | Jesmond, Newcastle upon Tyne NE2 2AA, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
#4 Luxury Hotel in Newcastle upon Tyne
#7 Business Hotel in Newcastle upon Tyne
#10 Family Hotel in Newcastle upon Tyne
#10 Romantic Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kensington House Aparthotel 4*
Official Description (provided by the hotel):
New to 2008, Kensington House Aparthotel is ideally located next to Jesmond Metro Station with easy access to Newcastle Centre and the airport. Set in the exclusive cosmopolitan Jesmond area, Kensington House Apartments offer stylish contemporary accommodation in a great setting. With a wide range of bars and restaurants on the doorstep and the city centre just minutes away, these two bedroom apartments are an ideal base for business and leisure travellers alike. ... more   less 
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Also Known As:
Kensington House Aparthotel Hotel Newcastle Upon Tyne
Kensington Hotel Aparthotel

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