I have a very demanding Monday to Friday job in central London and after working 15 hour days I decided to treat myself to a weekend retreat. After weighing up the options I booked myself into the brand new Luxurious Radisson Guildford.
I e-mailed the hotel directly and received a response from Luanne with-in minutes of my enquiry. I had booked to stay on the Friday and Saturday night, however when something sudden happened at work on the Friday night meaning I couldn’t travel I called the hotel and spoke to Amy who amended the booking for me to the Saturday and Sunday without any bother. I arrived on Saturday evening to Guildford train station from London Waterloo, I could have walked to the hotel but decided to take a taxi which took 5 minutes and cost only £4.50p.
Upon arrival I walked in to the amazing lobby, and was greeted by Thomas the Head concierge, Thomas escorted me over to the reception where my check-in was prompt and courteous. My deluxe room on the first floor was spacious, with a massive bed which was home to no less than 8 pillows. There was a personalised greeting card from Jenni (Guest Relations) with a welcome gift of strawberries dipped in three different types of chocolate. Although on the first floor the room was very quiet and not forgetting spotlessly clean. The spacious bathroom benefited from having both a bath tub and shower. Well done to Radisson for having the guest directory on the TV screen, saves so much time and paper.
Saturday evening I enjoyed a three course meal in the Relish restaurant, both the service and food was World-Class by Enrico and his team. To end the evening I treated myself to a chilled Strawberry Mojito from the bar Wow – The flavour and textures were just amazing.
Sunday I slept in all day and was not disturbed by the staff or any other guest. I had the red do not disturb light on and I really appreciated that the staff respected my privacy. In the evening I decided to go for some fresh air so took the red light off on the way out. I came back from my walk with-in 15 minutes to find the attendant by the door to welcome me back, she explained that the room had been cleaned, and asked if there was anything else I needed. I haven’t experienced this type of service anywhere in the World before; the room had been cleaned around my schedule and not the hotels.
Sunday evening I thought I would enjoy a room service meal; I called and placed my order for Fish and Chips, with a side order of Salt and Pepper Squid. The young lady who took the order advised that the meal will take 20 minutes, and to my surprise the meal arrived in 19 minutes and 55 seconds. It was very tasty.
Finally to top it all of; on check out I was personally greeted by Stephen, the Deputy General Manager, and I was pleased to share my excellent experiences with him.
Thank you for Mr Wardley you have an excellent hotel and staff who are very service minded.
Thank you to everybody at Radisson Guildford for giving a weekend of pure relaxation and luxury, I will be back in 2012 with my family, friends and colleagues.
- Official Description (provided by the hotel):
- A bold landmark on Surrey's most celebrated street, the Radisson Blu Edwardian Guildford gives the town its first 4 star hotel, and with it a stylish new place to meet, eat or retreat to a serene urban spa. Equipped for business but designed for relaxation, the hotel's sleek glass and cool stone fuses with the fabric of the town and brings a new heart to its social scene. Rooms: The hotel's 181 rooms and 2 suites are light, spacious and equally good for work or play. Natural materials, smart finishes and thoughtful detailing make for a restful experience. All rooms feature generous workspaces with advanced technology, and high speed Wi-Fi is complimentary. Services: The extensive business and concierge services, with complimentary WiFi throughout, makes doing business easy here. A sleek urban spa, well-equipped gym and choice of dining options lining the hotel's open colonnade also make it the perfect place to take time out. Groups & Meetings: Through the hotel's airy lobby, an expansive conference and event space for up to 200 is complemented by three naturally lit smaller rooms, including a sleek boardroom encased in frosted glass. Meeting rooms surround a light-filled central courtyard, ideal for al fresco drinks from the private bar. Dining: Exciting new additions to Guildford's social scene, the two bars and restaurant will bring a vibrant atmosphere to the hotel's colonnade and al fresco terrace. Local Area: Smart boutiques, ornate architecture and glimpses of surrounding hills complete the picture on Guildford's handsome High Street. The city is set in the rolling Surrey Hills, an area of outstanding natural beauty. GLive, Guildford's new £26 million arts venue, is next to the hotel, and the renowned Yvonne Arnaud Theatre is a short walk away. Surrey is also home to some beautiful golf courses. ... more less
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