We called on the day of our arrival to find out what time we could check in - at this point we were told that there was no electricity to our room and that we would be moved to a smaller room whilst it was fixed. The rooms were functional but clearly haven't been decorated since the 80s and we also found there was no hot water, so couldn't shower before heading off to a wedding.
Later that afternoon we were called by the hotel to tell us that the electricity was back on and they would move our belongings into our original room. I wasn’t entirely comfortable with this and asked that they make sure they move everything as we had started to unpack.
When we arrived back at the hotel at around midnight it was like a nightclub. The car park was full of people shouting, swearing, drinking and smoking and there was even a couple becoming "intimately" entwined on the bonnet of a car where we tried to gain access via the fire escape (as advised when we had set off earlier in the day). We had to wait (with children) for 10 minutes before we were let into the hotel - when we questioned what on earth was going on (as no mention of a party was made when we booked) the manager told us that we were back earlier than we said we would be so why were we complaining? I'd imagine this was the same charming chap who hung up on Hermonj. The music was so loud it shook the floor of the bedrooms - this stopped just before 1am.
Thankfully I still had the key to the first room we were placed in, as when our belongs had been moved they left our phone charger, book and my suit bag and hanger in the first room.
Once the music had stopped we did have a fairly comfortable night. The bed was very old and noisily sprung, but it was pretty comfortable.
The following morning there was still no hot water and only a solitary cleaner could be found in the entire hotel. We were informed that the staff would not be in until lunch time so had to leave our keys on the reception desk.
In summary, a run-down old hotel that is falling apart, manned by staff who deliver by and large the worst customer service you're ever likely to encounter in a civilised country. If you have the option to stay ANYWHERE else I would strongly advise you do.
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- Also Known As:
- Surrey Hills Hotel Dorking, UK