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“Just great!” 5 of 5 stars
Review of The Angel Hotel

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The Angel Hotel
4.0 of 5 Hotel   |   3 Angel Hill, Bury St. Edmunds 1P33 1LT, England   |  
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Starry Nights
Ranked #3 of 10 Hotels in Bury St. Edmunds
London, United Kingdom
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
38 helpful votes 38 helpful votes
“Just great!”
5 of 5 stars Reviewed January 1, 2013

We stayed for one night in December where we had a friends birthday party in the dining room and then in the vaults down below. The food is excellent, the service 1st class and the staff amazing. The decor and style of the hotel is modern without losing the taste of history that the building quite clearly has. We will certainly stay here again.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynnCowan, General Manager at The Angel Hotel, responded to this review, January 30, 2013
Dear Guest,

Thank you for reviewing the hotel. We're glad to hear you enjoyed your friend's birthday celebrations with us so much. We hope to see you at The Angel again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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621 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • English first
  • German first
  • Any
English first
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 30, 2012

Last stop on our trip to the UK, so refreshing to have such nice and helpful staff, was visiting my son in Lakenheath and this was such a great place to stay, the location is excellent, would not have changed anything, so charming and comfortable, can't say enough about the staff and how quickly they responded to any request, I would stay here again no question,

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amersham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 20, 2012

Judging from the other recent comments on here, we must have called on a day that the chef was off. Food was pretentious in the gastro pub manner and sadly disappointing.
I started with the garlic, truffle oil and leek risotto which was tasty but no more than a couple of small mouthfuls, artfully bolstered with a serving of bread.
For my main, I had chosen pig's cheeks from the online menu only to discover that the menu had changed but the web site hadn't.
Intrigued by the description I then chose what was described as 'The Angel burger' with 'pulled' pork, apple, beetroot and pickle, assuming that this was a pork burger using meat that was slow cooked to ensure tenderness - an interesting concept. I was presented with a perfectly adequate but quite ordinary beef burger unprepossessingly presented in a dry bap. A closer examination revealed that the 'pulled' pork was actually two very small pieces of said meat resting on top of the burger with a couple of similar pieces of apple and some julienne of beetroot. The pickle was half a gherkin sliced lengthwise. The whole meal appeared most unappetising and lived up to its appearance. It really needed some greenery for balance (and digestion) and some mayo or at the very least, some real pickle since the whole meal was desperately dry and lacked any interest.
My wife choose the salt beef hash - it seems to be a signature dish since it appeared on the online menu. This would have been an alternative for me, but it turns out that this was as equally unappetising as my choice - indeed it would be quite difficult to have guessed that the meal actually contained salt beef - certainly none of our dining companions who tried a mouthful could identify its presence from the chewy contents offered.
For pudding I queried the 'Christmas pastry'. I had originally assumed it to be a form of mince pie, but given the vagueness of other descriptions on the menu thought I should check. I was none the wiser when the waitress insisted that it was a pastry and a pudding. We all took it that she meant that the dish was a pudding in the sense that it was a dessert, but no - it proved to be a Christmas pudding (much too sticky) 'en croute' - a completely unnecessary combination − as if the chef was trying to make some sort of statement with regard to his abilities that unfortunately got lost in translation.
All in all we were very disappointed, having driven for nearly two hours for lunch with friends.
In fairness I should add that my immediate neighbour was pleased with her mussel and clam linguine and another of our party liked her salmon starter, so not all bad. Maybe we should have chosen differently, however we will not be looking for any opportunity to try again.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Home Counties UK
Top Contributor
68 reviews 68 reviews
34 hotel reviews
Reviews in 50 cities Reviews in 50 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 20, 2012

You could easily drive past The Angel - I know, I did. Although i had been there many years ago and had a clear picture in my mind of my destination, on arrival there was nothing to indicate that the front of the Hotel is just that - the Angel Hotel. Certainly no signage that may be seen from the road across a busy car park that's for certain, and not much (any?) when you walk up to it. I asked a bystander for confirmation... But perseverance pays off because once inside the charm of the building hits you in spades. Staff are numerous, courteous and efficient. The ambience is very warm, and 'cushiony comfortable'. The decor is smart, traditional and appealing.

The food is excellent, well cooked and served in elegantly sufficient portions. The wine list is sure to satisfy most and prices are reasonable.

There is good parking at the rear of the Hotel served by staff who offer the usual valet parking service, which is just as well given that you will be located in the very centre of the charming town of Bury St Edmunds with.

A delightful venue all round - highly recommended.

Room Tip: Ask for a room at the back.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 20, 2012

We have been to the restaurant a few times now and we have not been disappointed. This particular occasion was to celebrate my Grandmother's 75th birthday. Everything was as we asked for. The waiters were very accommodating, especially as we had a fussy eater among the group. Couldn't fault the food, it was fantastic. The rooms are fabulous too, beautifully decorated and very clean.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Truro, United Kingdom
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 16, 2012 via mobile

Courtyard rooms are freshly decorated , clean and comfortable . Poor room temperature control though (way too hot for my liking).
Service is ok - but having stayed here (at least 4 times a year) for over 20 years , it has become less personal and not quite as attentive.
Food is good, excellent breakfasts !

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 14, 2012

We've been to the Angel In Bury St Edmunds a few times with friends now and as always its a great stay. On arrival the 2 great guys who manage the parking help you park and take your bags up to your room, check in is friendly and the more traditional room we had this time had a fantastic view over the Abbey to the front of the hotel. The rooms to the rear of the building are more modern and just depends on your preference, traditional or modern. Our traditional room was very large with sofa, table and probably more space then I've had for a long time in a room for £120 per night inc breakfast. Only improvement would be that our room could have done with some paintwork touch up where there are some minor scrapes, but would help to make the room perfect.

The loung areas are very comfortable and welcoming with open real fire and eclectic mix of furniture, so comfortable in fact its hard to summon any energy to leave. You need to book an evening meal if you want it in the hotel as its very popular, its high quality and therefore not cheap.
Breakfast is also less busy if you arrive early on a weekend (<9am) and its great to have everything brought to the table as opposed to the usual buffet style which appears in most chain type hotels today.Excellent quality food and well presented.

Overall a very enjoyable stay as usual, and no doubt we will be back again.

Room Tip: Ask for a modern room if you prefer more modern decor. Parking is free at the back just hand you key...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Angel Hotel

Address: 3 Angel Hill, Bury St. Edmunds 1P33 1LT, England
Phone Number:
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Bury St. Edmunds
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Angel Hotel 4*
Number of rooms: 79
Official Description (provided by the hotel):
This Georgian ivy clad 4 star boutique hotel and restaurant in Suffolk surprises with a twist of urban chic.Our Suffolk hotel is right in the centre of Bury St Edmunds town centre and everything is just a step from here. Explore winding, cobbled, shop filled streets and a plethora of ancient architecture on the doorstep.Once inside, the Angel Hotel is a curious contrast of comfy contemporary design with touches of exotic grandeur. Warm leather sofas vie for your company in the lounge, which is filled with curiosities, pop art, eccentric oddities and cool vintage furniture. It is a hotel of many different aspects all artfully blended together into an exciting package and the bedrooms are no exception. The restaurant has a great reputation and dining here is a culinary treat.In 2012, the hotel opened our new Wingspan bar. Decadently curious and located in the 12th Century vault under the hotel, Wingspan is the perfect location to meet with friends, for pre-dinner drinks, or simply to relax after a long day. ... more   less 
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Also Known As:
Angel Hotel Bury St Edmunds
Angel Bury St Edmunds
The Angel Hotel Bury St. Edmunds, Suffolk

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