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“Quality?” 4 of 5 stars
Review of Quality Hotel Bury St. Edmunds

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Quality Hotel Bury St. Edmunds
3.0 of 5 Hotel   |   A14 Bury East Exit | Symonds Road, Bury St. Edmunds IP32 7DZ, England (Formerly Ramada Bury St. Edmunds)   |  
Hotel amenities
Ranked #10 of 10 Hotels in Bury St. Edmunds
Henlow, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Quality?”
4 of 5 stars Reviewed September 26, 2013

Decent hotel for night or two. After staying for 20+ nights you begin to notice the lack of quality in places.
Breakfast/Dinner were fantastic and staff were great.
Room had a few issues but overall nice.

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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139 reviews from our community

Traveler rating
    7
    13
    54
    41
    24
See reviews for
16
44
7
41
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
UK
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 25, 2013

We checked in pretty late... The hotel has a strange feel to it but a comfortable one !!!
The place feels very homely!!!
Room was just what we needed .... Right near a sainsburys and petrol station which is good
It's about a 3 minute taxi journey to the town centre
The reception team said the street market on a Saturday is no good... But I thought it was pretty cool!!
Night life was actually quite decent , the wether spoons doesn't look nor feel like one ., we thought we were standing next to a museum!!!
Overall if your not from the area and fancy something a bit different but not too out of the way then bury is a pretty cool place to go.. And the quality hotel isn't too bad either!! Only down side was the 78 pound per night not including breaky :(

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cardiff, United Kingdom
Top Contributor
85 reviews 85 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed September 24, 2013

Two rooms booked. Had to move from one room as it was smelling of sewerage and damp. The other room was found to have blood and spittle on the walls, human facaes in the loo, food on the floor and an uncleaned bathroom. We dared not risk 'eating there', so went across the road to the supermarket chain 'Sainsbury's and for four breakfasts it worked out £42 cheaper than eating at the Quality Hotel. This hotel is on a 'gateway holiday route' into the UK from Harwich and is nothing short of being dirty and verminous. It needs a complete overhaul in furnishings (ripped) and in hotel daily care. We demand a refund.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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GMBury, General Manager at Quality Hotel Bury St. Edmunds, responded to this review, September 25, 2013
Dear Mr Hinges

I am very disappointed to read that you had left a review as I believed I had compensated you sufficiently from our discussions regarding your issues to leave you with the confidence that the issues that arose during your stay were limited a room that is awaiting refurbishment works to co inside with the works carried out in the majority of the hotel bedrooms over the last 6 months.

I appreciate the pictures and room quality was not to a good standard and I apologize again that you were allocated this room.

The bedroom works will be completed throughout the hotel by November 13 which will mean the standard of room will improve throughout.

Regards
Adam
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Hinckley, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 20, 2013 via mobile

We checked in to our 2 rooms (311 and 312)and were given one key that did not work so had to trek back to reception to get a working one. On opening the room realised the window had been left open and one look at the bathroom showed why-mouldy unclean shower. We walked straight out and asked to move-we were given room 304 which was ok but did have an underlying slight damp smell and a dubious looking Green pool of water in the corner of the shower. Room 311 was not up to scratch but better than 312-a discount was given for this.

The bar area chairs were very rough looking with broken leather.

The Hall ceilings were damaged on our corridor and bits of gum wedged into the holes where it looked like water may have leaked through.

I refused point blank to pay 13.95 per person to have breakfast which looked empty anyway and we opted for sainsburys across the road.

Would not stay here again even though it looked like they were working on some areas of hotel.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 2, 2013

Booked this hotel cheaply via laterooms and it was a good price compared to other hotels in the area. Basically all we needed was a clean comfortable room as we had plans during the days and evenings. On arrival myself and my sister noticed that it was a little shabby on the outside and dated decor once walking into the entrance. We had limited contact with the staff but during the dealings they were friendly and efficient. Check in and check out were a quick process with no complications. The room was clean and comfortable. My only bug bear was that the room was warm and we needed the window open - we were on the ground floor so felt a little apprehensive leaving it open all night but in the end there were no problems. When booking we were advised that the hotel had no twin rooms left but on arrival this had all been arranged for us so this was a good surprise. Everything in the room was in good working order, the linen fresh and the bathroom/bedroom clean. We didnt have breakfast here as I thought the prices were a little extravagant, so we went to a local farm shop for a full english which was excellent. Overall, a basic pleasant stay. If your looking for a comfortable clean bed and somewhere to wash and change then this is good value for money. I wouldnt come here however for a special occassion or a weekend away.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sheffield, United Kingdom
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 27, 2013

the double room was very clean and comfortable. it was very hot and the windows are limited to opening a small amount so we asked reception for a fan which was provided when we arrived back later in the day as was a kettle, the one in the room was not working. it is 5 minutes drive into bury st edmunds or a 15-20minute stroll. breakfast was good with eggs cooked to order how ever you like. the noise of the nearby A14 could be a problem for some but we live on a busy main road so it didn't bother us. staff were very efficient. we didn't have an evening meal at the hotel but can recommend VC's indian restaurant in bury it was excellent. would deffinitely stay again

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GMBuryStEdmunds, General Manager at Quality Hotel Bury St. Edmunds, responded to this review, February 18, 2014
Dear Sally K,
I am delighted that you enjoyed your stay with us an would like to thank you for taking the time to post your comments.
I hope we may have the opportunity to welcome you back to the Quality Hotel Bury St edmunds again in the future.

Regards

Mark Sheppard
General Manager
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Caerphilly, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 13, 2013

This hotel is in need of a refurb throughout from the restaurant, reception and rooms. Though the rooms were clean enough they felt very tired. The reception area was very drab and the restaurant area similarly so. To add to the "experience" I killed two ants on the table whilst eating breakfast... needless to say we won't be going back.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBury, General Manager at Quality Hotel Bury St. Edmunds, responded to this review, August 20, 2013
Dear Guest,

Thank you for your review.

I am firstly very pleased to read that you found the rooms to be clean.

We are currently working through the bedroom areas to improve the quality of these and plan to commence works within the front of house areas over the coming weeks.

Due to the hot weather we found a number of Ants in and around the hotel. We took decisive action upon discovering these and the ants have now been dealt with by our Pest control contractor.

Regards

Adam
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Additional Information about Quality Hotel Bury St. Edmunds

Address: A14 Bury East Exit | Symonds Road, Bury St. Edmunds IP32 7DZ, England (Formerly Ramada Bury St. Edmunds)
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 10 Hotels in Bury St. Edmunds
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel Bury St. Edmunds 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Ramada Bury St. Edmunds Hotel Bury St. Edmunds
Bury St. Edmunds Ramada
Quality Hotel Bury St. Edmunds Suffolk

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