The recent renovation has made a huge difference. Things are mostly right now and the staff are very attentive, but we found problems with some details. The pillows are awful - hard, bouncy, synthetic - I woke up feeling as if I'd lost a fight. One waitress (who was otherwise excellent) was chewing gum when she served breakfast. The toast at breakfast was not good - soggy, chewy, cheap pre-sliced bread - it let down what was otherwise a nice breakfast. The flower arrangement by reception looked fabulous but smelt awful - we both thought someone had had an "accident" when we walked in - try "lilies smell like urine" in Google and you'll see that we're not alone in thinking this... bad choice. Lastly, our bathroom extract fan wasn't working and the hotel was unable to fix it throughout the weekend (Would they have found a weekend maintenance engineer if something more serious had broken down? I think so). The window was painted shut so we had no fresh air in the bathroom - the hotel did eventually provide a can of air freshener - thankfully not lily-scented!
Oh, and by the way, the superior sea-facing rooms are directly over the function room, so if there is a wedding on (as there was on Saturday) you might want to stay in a cheaper room. The hotel warned us well in advance and we were fine with it. The music stopped as promised at 1130pm and we had no problem with it. I just mention it in case you're more sensitive to these things.
So overall a good stay - with just a bit more attention to detail it could be a really excellent one. We hope to stay again.
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- Also Known As:
- Best Western Aldeburgh
- Aldeburgh Best Western
- The White Lion Hotel Aldeburgh, Suffolk