Visit Jan 12/1/13 Party of 4
This was my 2nd visit to this PI. I booked it to stay after for an overnight rally event and was able to get it for £39 a room. I could have had it at £29 but needed flexibility if the event was postponed.
As usual reception staff friendly and efficient, room clean and comfortable. However I wanted to book a table at the restaurant for an early tea as our event would finish too late to find anywhere to eat. I rang the hotel direct 2 days before to book for 4 and the receptionist tried to put me through to the restaurant but on-one answered. The receptionist took the details and said she would make sure a booking was made. The morning of the visit I received the usual text message with sat nav details and also asking if I wanted to book a table on the evening. A little surprised I thought it would be better to have 2 bookings rather than none so I made another booking via my mobile and had it confirmed with booking reference and everything. I thought great system!!!! WELL NO NOT REALLY. When we got to the restaurant there was no booking made. The waiter dismissed it saying "it's not a problem we have plenty of room" which really wasn't the point. What had happened if they were full. We didn't have time after travelling to go elsewhere before our event and we couldn't eat after.
I have to say the meal was mediocre and slow in coming. We had a window seat and amused ourselves for 3/4 minutes by watching a (well fed) brown rat dodging from the outside of the hotel foyer and running under the bicycle stores butted up to restaurant wall). Service was not very good 3 meals arriving and one not, we also had to ask for a side order which didn't arrive with the meal and we had to ask twice for our drinks. This was when they were NOT busy.
We had to hurry our meal and on returning to PI reception I mentioned the problem with the booking. Receptionist asked when and approximately what time I rang and said she would look into it. She agreed with me that the fact the restaurant not being busy anyway should be an answer. Never heard what happened.
We didn't book breakfast waiting to see what time we had before leaving. However, as it was Sunday and nowhere else open, we did have the cooked breakfast. Again it was mediocre the, sausages tasted like herby bread rather sausage and it arrived while we were still eating our cereal so had to go back. I had asked for soft eggs (can't stand hard yolks) and they were hard, probably due to having to go back under the heat lamp.
As i have a serious dairy allergy I have to have soya milk. PI reception always say no problem just go over to the restaurant and get some and in the past I have always done this. Sometimes it can take 10 or more just to get some milk. (In December whilst staying at Caerphilly I had to wait for someone to go to the shop to get some - at least they did, thank you folks, but I was waiting to be somewhere.) So this time I took my own and reception let me keep it in their fridge. It was much simpler especially having 24hrs reception even if I did have to run down to reception in my jimjams and jacket). It also annoys me that at every PI tea and coffee facilities do not include the sticks of Decaff coffee and they have to be asked for at reception or sometimes (again) the restaurant, occasonally neither having any. I now keep a stock in my travel bag (as I'm not allowed caffeine).
Apart from the coffee and milk I can't fault PI. Their cleanliness, efficiency (usually) and comfort are hard to beat, and if you can get the supersaver prices - totally amazing - but it seems their restaurants often let them down, hence the 3 stars. PI alone would have got 4.5. Would I go again, yes but only if I had time to find somewhere else to eat (now where's the nearest McDonalds.......?) (PS the everyday all you can eat carvery at the Eating Inn restaurant at Caerphilly PI is truly amazing at £4.75).
I hope this helps travellers (as it has certainly helped me having a bit of a rant!!)
I had a ground floor room R/H/S of the corridor from reception and it was extremely quiet. My daught...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.