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“An excellent meal” 4 of 5 stars
Review of Cibo Stockton Brook - CLOSED

Cibo Stockton Brook
1 Stanley Road | Stockton Brook, Stoke-on-Trent st9 9nl, England (Formerly Marco Marco Stockton Brook)
01782 502116
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Cuisines: Italian, Mediterranean
More restaurant details
Restaurant details
Good for: Romance
Dining options: Breakfast/Brunch, Reservations, Late Night
Staffordshire
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“An excellent meal”
4 of 5 stars Reviewed November 16, 2013 via mobile

We went to cibo for a meal and the food was fantastic we could not fault it one bit! Living locally we had heard mixed reviews but felt we needed to experience it ourselves! A little expensive however we didn't mind as we thoroughly enjoyed our meal. Only downsides were that it was really cold in the restaurant luckily we sat by a radiator!!!! There wasn't much of an atmosphere in the restaurant either as there was only ourselves and two other tables. We will be returning just hope it warms up next time!!!

  • Visited November 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cibogroupltd, Public Relations Manager at Cibo Stockton Brook, responded to this review, November 25, 2013
We are glad you enjoyed your visit to Cibo and look forward to seeing you again soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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114 reviews from our community

Visitor rating
    52
    30
    9
    11
    12
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Leek, United Kingdom
Contributor
14 reviews 14 reviews
7 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Good italian food”
4 of 5 stars Reviewed November 13, 2013

Food was delicious, service was a little slow but this may just be a laid back approach. Staff were warm and friendly. Will visit again.

  • Visited October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cibogroupltd, Public Relations Manager at Cibo Stockton Brook, responded to this review, November 25, 2013
We are glad you enjoyed your visit to Cibo and look forward to seeing you again soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
21 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
“Alright if you've got all night”
3 of 5 stars Reviewed November 10, 2013 via mobile

We arrived and saw a very busy car park. Always a good sign. Our table wasn't ready so we waited whilst they rearranged the table plan. We where shown to the table 10 minutes later given menus. A further 10 minutes went by and we were approached to order some drinks. The drinks arrived another 10 minutes later. The waiter then arrived to take our order. The whole process was slow. Sat down around 8ish had 2 courses and left at 10.30. We all enjoyed the food however just took rather along time to arrive.

The waiting on staff seemed highly embarrassed about the whole situation And seemed the kitchen couldn't keep up with the demand. We over heard a man complaining he had waited over an hour for a pizza.

The place was busy but maybe needs further help in the kitchen.
We were all quite cold and seemed there was no heating on. One lady asked for a hot water bottle! We would most likely go back but not for a while. Service good. Waiting times terrible...

  • Visited November 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cibogroupltd, Public Relations Manager at Cibo Stockton Brook, responded to this review, November 25, 2013
Good Morning!

We are extremely sorry to hear that you didn't enjoy your meal at Cibo , we have taken note of the comments and issues raised in your review and I shall speak to the manager later on today!

Kind Regards

Cibo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
“Good food shame about the poor service”
3 of 5 stars Reviewed November 9, 2013

My niece and I visited this restaurant , we enjoyed the food but had to prompt the staff which included the manager to ask about the whereabouts of the drinks we had ordered to be served with our main course. We had finished our main course and had not been served our drinks , after prompting a fourth time they arrived, we were not charged for the soft drinks at my request, however my real disappointment is not one of the staff apologised for the poor service. On paying the bill we were kept waiting at the bar for five minutes. I could see the bar and restaurant were busy but feel an apology costs nothing and goes along way to saying sorry. I was trying the restaurant out to revisit for a group birthday booking, i won't be risking spoiling another evening. The food is good and it is a disgrace for talented chefs to be let down by poor front of house management.

  • Visited November 2013
    • 3 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cibogroupltd, Public Relations Manager at Cibo Stockton Brook, responded to this review, November 25, 2013
Good morning

I am really sorry to hear that you didn't enjoy your evening at Cibo!
I will have a word with the manager Re waiting times and service!

Kind Regards

Cibo
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Contributor
20 reviews 20 reviews
16 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“What a disaster...”
1 of 5 stars Reviewed October 27, 2013

This restaurant is rubbish!, I recently went to the restaurant for the first time in October with my family to celebrate my daughters birthday, we waited 45 minutes to order our food, I had to ask two people to take the order. The starter was cold and the main meal was awful. The restaurant was packed and there clearly wasn't enough staff and I heard many tables complaining.

My daughter was upset with the whole evening and we left cibo without paying, the whole night was a terrible let down, do not go to cibo, it will let you down.

  • Visited October 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cibogroupltd, Public Relations Manager at Cibo Stockton Brook, responded to this review, October 30, 2013
Good Morning

We are extremely disappointed to hear that you didn't enjoy your night.
We are currently suffering from staff problems not just in Stockton Brook
but in all Cibo Restaurants.

If you could send me an email on Ryan@cibogroup.com , we would like to invite you back
once our staff problems are solved and hopefully change your opinion of us.

Kind Regards
Ryan Travis.
Cibo Leisure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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