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“No sense of hospitality” 1 of 5 stars
Review of Miso

Miso
161-163 London Road, Stoke-on-Trent ST4 7QE, England
01782 417328
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Ranked #75 of 413 Restaurants in Stoke-on-Trent
Certificate of Excellence 2014
Dining options: Delivery, Late Night, Reservations
Restaurant details
Dining options: Delivery, Late Night, Reservations
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“No sense of hospitality”
1 of 5 stars Reviewed October 17, 2012

Went here with my fiancée, and ordered the set meal for 2, a beer and a glass of wine, which was essentially 40% wine, 60% water. Everything was great except for the wine, so no worries - we'll just send the glass of "wine" back and exchange it for another beer.

Waitress says no problem, comes back with a beer to replace the awful wine but says she has to charge us for both the replacement beer AND the glass of wine, even though my fiancée had taken 1 sip of the wine. We said no problem about paying for the beer but refused to pay for the wine, in the same way if you buy a DVD that doesn't work you take it back to the store and get your money back.

Eventually another lady, who presumably is the manager came out, and said she couldn't knock the wine off the bill as she couldn't pour it back in the bottle. The best she could do was knock it to half price?!

We said that either the £4 glass of wine comes off the bill and we pay the £40-£50 the rest of the meal would have cost, or we walk out and they lose the £40-£50 AND what we had eaten already.

Amazingly, she refused and we promptly left, went to another restaurant and spent £40 on a wonderful meal instead, leaving the people at Miso to wonder why they had not been more sensible at their empty restaurant.

We left baffled by their stupidity, stubbornness and lack of any business sense

    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 reviews from our community

Visitor rating
    47
    39
    5
    1
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Newcastle under Lyme, United Kingdom
Contributor
16 reviews 16 reviews
15 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Casual 2 impromptu meal”
5 of 5 stars Reviewed September 26, 2012

Had a great meal here with 2 sushi starters, the crab was fab plus a couple of bento boxes - my mackerel one was particularly good !

  • Visited September 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
“Awesome”
5 of 5 stars Reviewed September 24, 2012

This restaurant is fantastic. The staff are really friendly. And the food is excellent . Reminds me of being in tokyo. If you've not been yet i highly recomend you try for yourselves.

    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
153 reviews 153 reviews
141 restaurant reviews
Reviews in 31 cities Reviews in 31 cities
132 helpful votes 132 helpful votes
“Another bad restaurant in Stoke”
1 of 5 stars Reviewed September 19, 2012 via mobile

I was so hopeful and excited by this opening. I've even been 3 times since it opened hoping they had an off night. It's been consistently poor. Bland tasting food and small portions with a bad atmosphere. Staff seem misrrable too and not that attentive. I could do a better job myself. I am gutted for Stoke because it's the same story at the Thai down the road. I only eat Japanese now when I travel to Birmingham. I hope someone opens a decent restaurant because some of us like good food. It's not fair we have to travel to Manchester or Birmingham. Stoke is being overrun by Indian and Pakistani curry houses and soon there will be nothing else. I am considering putting my beloved property on the market.

    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, England, United Kingdom
Top Contributor
104 reviews 104 reviews
63 restaurant reviews
Reviews in 48 cities Reviews in 48 cities
53 helpful votes 53 helpful votes
“You would never guess it was in the middle of Stoke”
4 of 5 stars Reviewed September 18, 2012 via mobile

I have been given great reviews about Miso from different friends. So I decided to try it out. The staff were very friendly and kept apologising for the food being slow (which it wasn't)! It tasted great and looked appetising. I expected it to be more expensive too, such a reasonable price. The interior is lovely and relaxing. A great place for a social occasion with tasty food and service with a smile. I'll definitely be going back and will reccommend to everybody.

    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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