I booked at the Victoria on the Square because it was such good value for money. We came to Stoke to watch a relative in a show a the theatre. Because of the price we expected it to be a very impersonal stay like you get at the chains. We were immediately upgraded on arrival and the deal we booked on was changed for their theatre deal meaning we could dine there as well. The staff were friendly, enthusiastic and keen to advise of the other things we could do. Felt like they really wanted to get to know us so they could suggest the best activities suited to us.
The food in the restaurant was divine, you can tell these boys know their stuff and are passionate about what they do. The restaurant itself was looking a little tired but the staff did tell us they were about to have new seating and decor and it certainly did not take away from what was a lovely meal.
The rooms were very impressive. A good size, well appointed and clean. Freesat tv and drinking facilities in the room. We needed an iron and a board and one was brought up immediately. The mattress was comfortable and we had a very peaceful night's sleep. The boys were keen to show us other areas in the hotel including a 3 bedroom seperate flat that we have actually booked for August for the whole of our family. Seems to be the perfect base for us to do the varied activities 3 generations of the same family would like to do. From Alton towers and waterworld for the grandchildren to the museums and staffordshire hoard for ourselves. There is free car parking and free entertainment at the weekend. And it was a lovely bonus to get such good value for money accomodation AND NOT to be ripped off with the extras like food and drinks. We've already booked to stay again and I can see us coming regularly. Stoke on trent may not get good press but if all the people are like those at the vic on the square then they deserve much more credit than the media gives. Really felt like a home from home.