I booked the bridal suite at this hotel for our wedding on Dec 11 2010, and from the very beginning the staff were bending over backwards to help me.
Originally I had three rooms booked, one for my wife and I, and two others for guests. At 9pm on the day of our wedding the plans were changed, so I called the hotel expecting to get told I had to pay x amount because of the last minute change - not a chance. The receptionist simply said, "That's not a problem", and within minutes I had a room booked at the same rate I had with my other guests.
Despite the check-in time being 2pm, I informed them my parents were coming up from London and immediatly they arranged for the room to be available from Noon.
When it came to me setting the room up for my wife, again, the hotel staff were more than willing to accomodate my requests, which included hiding flowers for me until I was ready to place them in the room.
By 8pm, with the help of two staff members, the lighting was set, champers chilled, and 24 roses were placed upon the bed. I headed back to our wedding reception, and enjoyed the rest of the night knowing that the room was ready for my new bride.
Upon leaving the reception at 4:30am, I called the hotel, and when we got there someone was waiting to open the door for us.
The staff are nothing short of helpful and curtious in every way possilbe.
Can I just add that once they realised that I was attempting to pull off a wonderful end to our wedding day on an extremely limited budget, the hotel also offered me a 20% discount too!
Fantastic hotel and wonderful staff who helped me make the end of our wedding day a wonderful surpise for my wife.
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- Also Known As:
- Hotel North Stafford
- North Stafford Stoke On Trent