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Best Western Plus Stoke-on-Trent Moat House: Traveler Reviews

4.0 of 5
Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
Hotel amenities
Best Western Plus Stoke-on-Trent Moat House
Ranked #2 of 12 hotels in Stoke-on-Trent
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386 reviews from our community

Traveler rating
    140
    133
    70
    23
    20
See reviews for
Families
123
 
Couples
76
 
Solo
15
 
Business
93
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Poor administration”
2 of 5 stars Reviewed December 5, 2012

For several years we have booked boxing day lunch for the family at the Moat House. It has always been an enjoyable experience with good food at a reasonable price with a children's entertainer to keep the children amused. This year we made a booking in September for Boxing day. On the 1st of December we were informed by the hotel that the event had been cancelled and we would be going to get a refund. At such short notice this gave us little or no chance to purchase an alternative for somewhere that was decent. Most decent alternatives had been fully booked months ago. Whilst I accept events can be cancelled due to a shortage of numbers, late notice of such a cancellation to customers, regular or not, is totaly unacceptable.

Stayed December 2012
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Ask Roger T about Best Western Plus Stoke-on-Trent Moat House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMstoke, General Manager at Best Western Plus Stoke-on-Trent Moat House, responded to this review
December 11, 2012
Dear Roger

Many thanks for the review.

I totally understand your comments and really hope that you have found an alternative venue. In the past Boxing Day lunch has been very popular but unfortunately this year that is not the case and we had to take the decision based on the number of bookings to cancel the event.
We will review this for 2013.

Wishing you and your family a great Christmas and Happy and Healthy 2013.

Clare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Top Contributor
74 reviews 74 reviews
41 hotel reviews
Reviews in 36 cities Reviews in 36 cities
31 helpful votes 31 helpful votes
“Great stay”
5 of 5 stars Reviewed November 30, 2012

Stayed on Bussiness. Great service throughout. Restaurant food was really excellent and on dbb it was also suet value. Room good on crown floor. Gym little tired but was ok. Will go back and happy to recommend to all.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mark G about Best Western Plus Stoke-on-Trent Moat House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
evertonderek
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Staff make this place”
5 of 5 stars Reviewed November 30, 2012

Going to see a show in Stoke , the family decided to stay over and treat ourselves. We could not have been more pleased. The staff were great, the food and service were excellent.
a great place to stay.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by evertonderek for Stoke-on-Trent
Ask evertonderek about Best Western Plus Stoke-on-Trent Moat House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tavistock, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Comfortable stay”
4 of 5 stars Reviewed November 30, 2012

Stayed for two nights at the end of November and was pleasantly surprised with appearance, cleanliness and helpfulness of staff. Usually stay at the Holiday Inn Express, but fancied a change, which proved a good choice.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TAVY123 about Best Western Plus Stoke-on-Trent Moat House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wolverhampton
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Nice hotel shame about bar prices”
4 of 5 stars Reviewed November 27, 2012

Stayed in November for one night B & B the staff the room and the breakfast were really good but a glass of wine and a pint of lager for £10.20 is a little overpriced for the area and the hotel.
The room was very clean for its age and the bed allowed a good nights sleep, I stayed in an executive room so not sure of the quality of a standard room.
The reception staff were great as was the breakfast waiter and the buffer breakfast was very good.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Steve7898 about Best Western Plus Stoke-on-Trent Moat House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Stoke-on-Trent Moat House

Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Best Western Stoke-On-Trent Moat House Hotel
Best Western Stoke-On-Trent
Stoke-On-Trent Best Western
Best Western Stoke On Trent
Address: Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Stoke-on-Trent
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 
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Best Western Plus Stoke-on-Trent Moat House
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