For several years we have booked boxing day lunch for the family at the Moat House. It has always been an enjoyable experience with good food at a reasonable price with a children's entertainer to keep the children amused. This year we made a booking in September for Boxing day. On the 1st of December we were informed by the hotel that the event had been cancelled and we would be going to get a refund. At such short notice this gave us little or no chance to purchase an alternative for somewhere that was decent. Most decent alternatives had been fully booked months ago. Whilst I accept events can be cancelled due to a shortage of numbers, late notice of such a cancellation to customers, regular or not, is totaly unacceptable.
- Official Description (provided by the hotel):
- The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more less
- Reservation Options:
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- Also Known As:
- Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
- Stoke-On-Trent Best Western