Came to Trentham Gardens for a 4-night Christmas shopping trip, was very pleased when we learnt it coincided with the lights switch on!
This Premier Inn is just fantastic, I have stayed a number of times before for various reasons, this time was just as excellent as before.
All the staff are extremely friendly and helpful, we didn't want for anything. We got told of the good night sleep policy, asked for our breakfast/ dinner options and whether we wanted papers, which we ordered for every day we were there.
The heating worked really well and it is easy to adjust, our television worked just fine and there are a really good umber of channels to choose from when you're relaxing in your room after being on your feet all day.
For the first night we did the £22.99 each meal deal, which is the 3 course and drink menu in the evening followed by the all you can eat Premier breakfast in the morning. The food was beautiful and hot, service was quick and our waitress was really friendly. There is a really good range of food on the 3-course special, can definitely recommend it.
The breakfast choice every morning is great, there are your croissants and crumpets, toast, cereals, fruit salad and yoghurts. Then you move on to the fry up and there is a great choice there too. If you want eggs other then scrambled or fried, just ask as they can cook them to order for you, along with the omelettes or porridge. Ate really well every morning, that's for sure! On the last morning there was a problem with the hot plate so the waiting staff were ferrying lots of hot breakfasts freshly cooked from the kitchen, it was a lot of running for them but they did a fabulous job and kept on smiling, so well done to all of them.
The only minor problem my sister had in her room was a leaky shower gel dispensing bag, which housekeeping changed as soon as she told them, they were all smily and helpful, the rooms were really well kept.
The information desk staff were also all really helpful, giving us directions on different things happening in Trentham, with the light switch on times, Fairy Trail and other things happening in Trentham Village. They also had really good local transport knowledge, giving us directions to the bus stop to get into Stoke to have a look around. They also let us know about the local Potteries and we will definitely visit those next time.
We had a problem regarding trains for on the way home due to flooding and I needed to contact the train company, they let me use the phone at reception and were looking things up on the Internet for me, so thankyou for all the help, it was much appreciated and made it far less stressful for us than it would have been.
It was very nice to be recognised from previous visits and we had a good chat with everyone, was good to see familiar faces. The team here at Trentham Gardens are really outstanding and are always happy to help. A big thumbs up again from myself, my mum and sister, we look forward to seeing you again in the near future.
It is a very good hotel from which to access Trentham Village/ Gardens for all the shopping and the Lakeside/ Woodland Walks are beautiful. The concept gardens and Italian gardens are also well worth a look.
Nearby there is also the Potteries, lots of tours are available , the public transport on the buses is very good and it is not a long journey from Stoke on Trent or Stafford stations. There is lots of parking available should you be driving.
We were in rooms 101 and 102, which are near the front of the hotel opposite Frankie & Bennys, a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.