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“A really enjoyable family Christmas Day meal!” 4 of 5 stars
Review of BEST WESTERN Tillington Hall Hotel

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BEST WESTERN Tillington Hall Hotel
3.0 of 5 Hotel   |   Eccleshall Road, Stafford ST16 1JJ, England   |  
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Ranked #7 of 10 Hotels in Stafford
Stone, United Kingdom
1 review
“A really enjoyable family Christmas Day meal!”
4 of 5 stars Reviewed December 26, 2013

Having made a late booking for a family get together over Christmas Lunch at Tillington Hall and hoping all was going to be up to a good standard (having read some negative reviews) I am so pleased to say that our Party of 8 had a very nice meal food was very good, the Staff were very
friendly and efficient and we left feeling that we would certainly use the Restaurant again as a
convenient meeting point for family/friends. Well done Tillington Staff job well done!

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meg l, Guest Relations Manager at BEST WESTERN Tillington Hall Hotel, responded to this review, April 1, 2014
Thank you for your lovely feedback. We are so pleased that you had a great Christmas day with us here at Tillington! All the staff here do their best to provide excellent customer service and it is the kind comments like yours that really do mean a lot. The restaurant is going to go through a refurbishment and we all as a team would love for you to come back and have a meal, socialise and relax in the comfort of our restaurant with are delicious new menu! Thank you again for your very kind comments. Hope to see you again soon!

Best Wishes
Meghan Loach
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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98 reviews from our community

Traveler rating
    19
    45
    22
    7
    5
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Antibes
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 22, 2013

It's ok! Have stayed in worse, and better.
Rooms being refurbished, they desperately need to renew the mattresses.
Lift is like stepping back to the seventies.
Staff are very sweet but lack any decent experience.
Dinner was ok but breakfast was fantastic, simply the best bacon I have ever had.
So despite a few negatives, ( fire alarm going off at 10.30 with no apology) they are obviously making a huge effort to bring the place up to date for which throb must be encouraged.
Yes I would stay again.

Room Tip: Ask for a refurbished room
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  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meg l, Guest Relations Manager at BEST WESTERN Tillington Hall Hotel, responded to this review, April 1, 2014
Thank you for your feedback. Since your stay we have had a new lift installed as part of our £1m refurbishment program. All the mattresses in the bedrooms are currently in the process of being changed. It’s great that you liked our breakfast, we have recently recruited a new head chef, so I am sure he will take very kindly to the comments you made. We also apologise that our fire alarm was activated during your stay, but we are pleased that the system works. We also like to see that you said you would return which is great! We really do hope you visit us again soon, especially to see the improvements that have been made.

Best Wishes
Meghan Loach
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coelbren, Neath, United Kingdom
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 14, 2013

Stayed here in October 2013. Room was very comfortable with a decent nights sleep. A comfortable bar and pleasant dining room. I dined at the hotel in the evening and found the meal to be very good. Staff were well informed and pleasant at all times. On the whole, a very pleasant stay and would go again.

Room Tip: A quiet hotel in a busy location.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meg l, Guest Relations Manager at BEST WESTERN Tillington Hall Hotel, responded to this review, April 1, 2014
Dear Eric
Thank you for your feedback! It is good that you enjoyed your stay with us and you would return. Since you have been a lot of changes have been made and although you enjoyed your stay then it would be lovely for you to come back and enjoy Tillington now as it has gone through its refurbishment. We really do hope you return after your lovely stay with us.

Best Wishes
Meghan Loach
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leek, United Kingdom
Top Contributor
130 reviews 130 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed November 11, 2013

Numerous visits to Tillington on business leaves me wondering why we keep returning, only reason I can presume is the location, a couple of minutes off the M6.
Never busy, staff appear disinterested.The meeting rooms are so dull and the refreshments match , Would never spend any of my own cash at such an unwelcoming hotel

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meg l, Guest Relations Manager at BEST WESTERN Tillington Hall Hotel, responded to this review, April 1, 2014
Dear Guest
Thank you for your review I am sorry that the hotel did not meet your expectations. Sometimes we do get things wrong but rest assured with your feedback we will certainly try much harder in the future. Did you know that the hotel is undergoing a £1m refurbishment and a re-branding exercise and will soon be a Best Western Hotel? The hotel also has a brand new management team who are installing traditional values into the hotel. I would love that the next time you visit Stafford you pop in and see what we have done and how good we really can be.

Best wishes
Meghan Loach
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
56 reviews 56 reviews
7 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 18, 2013

Read some reviews, checked their website, --"in administration in March"--- but we'd booked and as it was a reunion-- kept our fingers crossed that it wouldn't be too bad!
IT WAS FINE! Good quality food, rooms being refurbished, excellent, excellent staff who were trying to make our stay as pleasant as possible. OK there was a temporary glitch with a lift, but the engineer was on site quickly and I'd happily go there again

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meg l, Guest Relations Manager at BEST WESTERN Tillington Hall Hotel, responded to this review, April 1, 2014
Thank you for your kind comments. We are really glad that the hotel being under administration didn’t put you off coming to stay with us. Since you stayed with us we are now under new management and a lot of changes have been made, the rooms have been refurbished during our £1m refurbishment program and we have a brand new lift! As always it’s lovely to hear us as a team made your stay just that little bit more enjoyable, we all do our very best to keep our guests happy. It’s good to see that you would return and we really do hope you will one day!

Best wishes
Meghan Loach
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
1 review
4 of 5 stars Reviewed October 14, 2013

Have just returned from a Navy Reunion, and have nothing but praise for the Hotel and the friendly staff. Room was clean and tidy, I needed an extension lead for my medical machine- placed in the room while we were out. Without exception, I found all staff friendly and helpful. I would certainly stay there again if in the area.

Room Tip: Use the old fashioned method,(telephone) and TALK to them before confirming your booking
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meg l, Guest Relations Manager at BEST WESTERN Tillington Hall Hotel, responded to this review, March 28, 2014
It is with great pleasure that we read this review. We are so happy that you had a good reunion. We as a team also strive on making sure everybody that stays with us leaves feeling happy. So it is great that you recognise the customer service we provide. Please do come and stay with us again! Give us a call when you are ready to book your next reunion.

Best wishes
Meghan Loach
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Easingwold, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 13, 2013

Stayed here for two nights from 4th October as part of a group. O.K. the hotel is somewhat careworn but it does not pretend to be 5 star and is priced accordingly. The bedroom was fine though a little warm and the food more than acceptable The staff without exception were first class. I have stayed here before and would have no hesitation in staying again

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meg l, Guest Relations Manager at BEST WESTERN Tillington Hall Hotel, responded to this review, March 28, 2014
Dear Guest
Thank you for your lovely comments! Since you have stayed with us a lot has been changed and we hope that now the hotel is no longer careworn. We are sorry your bedroom was a little too warm. We are glad that you enjoyed the food that you had, since then we have also had a new head chef so now the food is better than ever! It’s also lovely to hear that you think so highly of the staff here, so thank you so much for your lovely feedback and we do hope you return in the future.

Best Wishes
Meghan Loach
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Tillington Hall Hotel

Address: Eccleshall Road, Stafford ST16 1JJ, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Stafford
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #7 of 10 Hotels in Stafford
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Tillington Hall Hotel 3*
Number of rooms: 91
Official Description (provided by the hotel):
Sweet dreams in Stafford! -------------------------------------------------------------------------------- BEST WESTERN Tillington Hall Hotel in Stafford offers a serene backdrop for any stay in the Heart of England. In a leafy setting that offers peace and quiet for romantic getaways, weddings or business breaks, the hotel is as conveniently placed as it is pretty, within easy reach of Birmingham International & Manchester Airports and close-but-not-too-close to Junction 14 of the M6. With a choice of 91 recently refurbished bedrooms, flexible conference & events facilities to suit all requirements and a lounge, bar and restaurant to take care of your taste buds, you'll have everything you need during your stay or stop-over. Step into Staffordshire! -------------------------------------------------------------------------------- Located in the borough of Stafford, BEST WESTERN Tillington Hall Hotel is perfectly placed for day trips to some of the areas must-visit attractions: Things to do in Stafford -------------------------------------------------------------------------------- Landmarks and getting around •Alton Towers (22.5 miles) •Cadbury World (34.9 miles) •Potteries (16.8 miles) •Shugborough Hall (7 miles) •Western Park (15 miles) There are lots of shopping opportunities nearby. ... more   less 
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Also Known As:
Best Western Stafford
Stafford Best Western
BEST WESTERN Tillington Hall Hotel Stafford, Staffordshire

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