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“Very welcome, welcome” 5 of 5 stars
Review of Holiday Inn Express Lichfield

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Holiday Inn Express Lichfield
3.0 of 5 Hotel   |   Wall Island Birmingham Road | Shenstone, Lichfield WS14 0QP, England   |  
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Ranked #6 of 7 Hotels in Lichfield
Derby, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Very welcome, welcome”
5 of 5 stars Reviewed October 29, 2012

The welcome for seven cyclists was exemplary and unexpected “We have arranged for your bikes to be stored in the meeting room overnight. Come right in and we will sort them out imminently”. Rooms were clean and had almost everything needed – the soap dispenser ran out in one. The breakfast is certainly more than “continental” with sausages, beans and scrambled egg on offer in addition to cereal, croissants, and the usual. Over-deliverying on breakfast is a good way of sending guests off with a nice warm feeling about the hotel – it certainly succeeded.
Unfortunately hotels have difficulty managing other guests and it is not a good idea for guests to return, apparently the worse for wear, at two in the morning loudly proclaiming “We’re in (expletive) room 111, where is (expletive) room 111?”. This could invite targeted retaliation from others less tolerant than I in the early hours.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlaBarratt, General Manager at Holiday Inn Express Lichfield, responded to this review, November 2, 2012
Dear Guest,

Thank you for the review of your stay at the Holiday Inn Express Lichfield, it is a pleasure to read that you had such a good stay with us.

Please accept my apologies for the noise caused by other guests. I understand it may not always be convenient, but please give reception a call if such instances occur again and we can arrange for a member of staff to reduce this noise for you.

We hope that should your travels (on your bikes), bring you back to Lichfield, that you will choose to stay with us again.

Kindest Regards


Carla Barratt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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280 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • German first
  • Any
English first
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 27, 2012

Stayed at this hotel for two nights, from Saturday to Monday. Arrived around 4pm and check in only took 15 seconds thanks to Priority club card! Room (double bed with sofabed) was clean and felt fresh.
Needed some sellotape to wrap some presents and reception kindly provided some!!! We had forgotten to buy it from the town (Lichfield centre is 2-3 miles away!)
Breakfast was free and very good - very busy on Sunday morning, less busy on Monday morning. Croissant, pain au chocolat, scrambled eggs, sausage and baked beans with a selection of cereals, fruits and long-life yoghurts.
We left the room after 2pm on Sunday so cleaner didn't refresh room and left a plastic bag including towels, toilet paper, tea etc outside door, which was fine by us.
Virgin active gym is next door - great if you are a member at another club and want to use their facilities. 24h Macdonalds drive-through is also next door... handy for late night food!
Internet is not free of charge - £7/day.
Room cost £53 (non refundable, booked less than a week before stay), which was very reasonable given the above.
All in all, a reasonably priced basic clean hotel that does the job with very friendly reception staff.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlaBarratt, General Manager at Holiday Inn Express Lichfield, responded to this review, October 29, 2012
Dear Guest,

Thank you for taking the time to write a review of your recent stay at the Holiday Inn Express Lichfield.

We appreciate such a detailed review as this gives future guests a great idea of what to expect when they are deciding which hotels to book. I am pleased to see that you had such an enjoyable stay at the hotel and I hope that should your travels bring you back to Lichfield, that you would come and stay with us again.

Remember to book direct at least 21 days in advance for the best available rates!

Kindest Regards


Carla Barratt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 26, 2012

We spent a night in this hotel having to be in the area for a funeral. We were hoping for a double, but there were only twins left. I had misunderstood the website I booked with as I was certain we would get a double room. As it turned out, this was fine.

The room was very clean and modern. The beds were very comfortable and we both had an excellent night's sleep. Breakfast was basic, but adequate.

The staff manager was very friendly and welcoming. I would definitely stop there again.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlaBarratt, General Manager at Holiday Inn Express Lichfield, responded to this review, October 29, 2012
Dear Guest,

Thank you for the great review of your recent stay at the Holiday Inn Express Lichfield.

I am delighted to read that you had an enjoyable stay with us and that you would return to us again.

Do not hesitate to contact the hotel directly for your next reservation and we can reserve you your preferred room type.

We hope to see you again soon!!

Kindest Regards



Carla Barratt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
northampton
Senior Contributor
49 reviews 49 reviews
42 hotel reviews
Reviews in 37 cities Reviews in 37 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 9, 2012

Good hotel, friendly staff.

No restaurant on site but they were happy to provide local take away menus and these could even be charged to the room.

Room fine, standard HIE and the same goes for breakfast.

Not much to do in the direct area and would have been quiet a walk into town if you wanted to have a drink.

Otherwise all good and good rates as well on the night I stayed.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlaBarratt, General Manager at Holiday Inn Express Lichfield, responded to this review, October 19, 2012
Dear Guest,

Thank you for taking the time to write a review of you recent stay at the Holiday Inn Express Lichfield.

It is a pleasure to see that you had an enjoyable stay with us and found the hotel to be good and friendly.

I noted your comment about there being no actual restaurant within the hotel and that at the moment is true, however by November we will be introducing a limited menu into the hotel that I hope you will come back and try.

Again, thank you for your review. We hope to see you again soon!

Kindest Regards


Carla Barratt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough, United Kingdom
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 6, 2012

We stopped there for one night. Reception was extremely helpful, rooms very clean and modern, obviously not long decorated. Lovely and quiet, we didn't have any noise disturbing us in the night. The breakfast was good for what we paid. We will probably stop there again if we are in the area.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlaBarratt, General Manager at Holiday Inn Express Lichfield, responded to this review, October 19, 2012
Dear Guest,

Thank you for the fantastic review of your stay at the Holiday Inn Express Lichfield.

It is a delight to see that you had such an enjoyable stay with us and scored us so high!

I hope that you come back and visit us again very soon. Please remember to book at least 21 days in advance to get the Best Rates!

Kindest Regards


Carla Barratt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 4, 2012

I've just arrived back from my forth stay at the Holiday Inn Express Lichfield whilst working in the area. I found the place very average, as with most Holiday Inns. The rooms were clean but basic, no air-con, very poor in-room coffee (reminiscent of some Lidl own brand), small televisions and tired shower rooms. I found the windows failed to fully close in a couple of the rooms Ieading to some drafts and road traffic noise through the night. The housekeeping wouldn't cease bothering me in the morning regardless of whether the door was locked from the inside (a sure sign that I am still in and not checked out) so remember to put out the 'do not disturb' hanger if you don't want waking up and pestering well before check out time. The breakfast, although complimentary, I found very basic and worth avoiding. I think it does its job as a cheap hotel in a good location for road links around the Midlands but I should not hurry back for anything but a quick business stop off should I be in the area again.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlaBarratt, General Manager at Holiday Inn Express Lichfield, responded to this review, October 19, 2012
Dear Guest,

Thank you for your review of the Holiday Inn Express Lichfield.

I have taken note of your feedback and passed onto the relevant departments. We appreciate all feedback as this helps us to review and improve our standards where needed.

The hotel does offer a complimentary Express Start Breakfast which includes a selection of pastries, fruits, cereals and yoghurts. We also offer Sausages, Baked Beans and scrambled eggs which are a great start to the cold mornings.

We hope that should your travels bring you back to Lichfield in the near future that you choose to come and stay with us again. Remember to book direct for the Best Available Rates!

Kindest Regards



Carla Barratt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 1, 2012

Good basic hotel. We stayed for two nights whilst visiting the area. The staff were excellent and coped wonderfully with a very busy Sunday morning breakfast. The free breakfast is great. Room was clean, comfortable and quiet. We were on the car park side not the road side hence much quieter. Only issue is low lighting levels.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlaBarratt, General Manager at Holiday Inn Express Lichfield, responded to this review, October 2, 2012
Dear Guest,

Thank you for a great review of your stay at the Holiday Inn Express Lichfield. Such wonderful feedback and I look forward to sharing this with my team.

I appreciate your feedback on the lighting - I will discuss this with my maintenance department to rectify this.

We look forward to welcoming you back to the hotel again in the future.

Kindest Regards


Carla Barratt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Lichfield

Address: Wall Island Birmingham Road | Shenstone, Lichfield WS14 0QP, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Lichfield
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Lichfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Lichfield 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Holiday Inn Express Lichfield hotel is ideally located for both the business and leisure guest. All guestrooms offer WiFi Internet Access, Free Express Breakfast, power showers and tea and coffee making facilities. Children under 18 stay free when sharing parents room. Hotel offers a residents bar which shows the latest sports on Sky TV. The Holiday Inn Express Lichfield hotel lies within the midlands high speed road connections to the whole of the UK via the M6 Toll, M42, A5 and the A38 with the National Exhibition Centre and Birmingham City Centre being only 20 minutes away. Airports are easy to access with Birmingham International Airport only 20 minutes away and Nottingham East Midlands Airport 40 minutes drive away. The hotel is ideal for those wishing to attend the attractions nearby such as Drayton Manor Theme Park, Lichfield Cathedral, National Memorial Arboretum, Wall Roman Site and Alton Towers. The Holiday Inn Express Lichfield hotel also makes an ideal base if you are visiting local businesses such as Nextiraone, Pink Homeloans, Faurecia or Tesco. We look forward to welcoming you to the Holiday Inn Express Lichfield hotel. ... more   less 
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Also Known As:
Holiday Inn Express Lichfield Hotel Lichfield
Holiday Inn Lichfield
Holiday Inn Express Lichfield Staffordshire

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