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“Needs some attention” 3 of 5 stars
Review of The Crown at Wells & Anton's Bistrot

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The Crown at Wells & Anton's Bistrot
4.0 of 5 Inn   |   Market Place, Wells BA5 2RP, England   |  
Hotel amenities
Ranked #25 of 41 Wells B&B and Inns
Dorset
Top Contributor
96 reviews 96 reviews
65 hotel reviews
Reviews in 61 cities Reviews in 61 cities
53 helpful votes 53 helpful votes
“Needs some attention”
3 of 5 stars Reviewed July 15, 2012

Stayed for one night. Great location overlooking the market square (though if you're bothered by early morning noise avoid rooms at front on marketday). All the rooms look a little tired and in need of udating. Food was very good, though again, the restaurant looked more like a cafe and needed some updating (also little details like 3 picture lights and one ceiling light not working tell their own story). Neither of us think it warrants its 4 star rating - 3 would be more accurate in our view.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at The Crown at Wells & Anton's Bistrot, responded to this review, July 16, 2012
Thank you for your Trip Advisor review.
We're pleased you enjoyed your stay with us overall. To address your concerns:

We supply complimentary earplugs for all guests to reduce any disturbance from outside. Our location determines that there will be some noise from the market.

We are furnished in-keeping with The Crown's 15th century character. Did you see all our rooms?

The restaurant is a converted stable block with stone walls and oak flooring and we do not agree with your opinion that it resembles a cafe. We are sorry that a couple of the lights were not working and can assure you the bulbs have now been replaced.

Our four star rating is based on us being an inn, not an hotel and is graded by both the AA and English Tourism Council. We are sorry you do not concur with their grading.

We continually lavish attention on The Crown. Maintaining such an old building is ongoing but we do our best to keep on top of it and keep it as fresh as possible without detriment to the wonderful character.
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243 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Frogpool Truro
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 13, 2012

Found the hotel good, had age to it. We had a four poster bed in our room. The room was clean and tidy.. The food in hotel was average pub, but good. The service was good apart from waiter calling us "Guys" all the tims. Car parking a bit awkward. Market on a Tuesday and Saturday may make hotel noisy. Overall a nice stay.

Room Tip: No front rooms on Monday and Friday night because of market. They do supply ear plugs
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownAtWells, Public Relations Manager at The Crown at Wells & Anton's Bistrot, responded to this review, August 24, 2012
Thank you for your review, we are pleased you enjoyed your stay. Apologies for being referred to as 'guys', we have spoken with ours!
We are also trying, again, to address the market issues but are pleased it was not a major problem for you. Do come again.
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Maryland
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed July 11, 2012

We had a wonderful stay the The Crown at Wells, and would recommend it to any visitors to the Wells area. It is located in the center of the small town, directly next to the beautiful cathedral. We stayed in Room #1, which had a large 4-poster bed, and a bathroom with an awesome mutliple-head shower. The room was beautiful, with a couch/sitting area, 4-poster bed, large armoire, and sitting table/desk. Windows overlooked the small interior courtyard and outdoor area of the pub and small (tiny) carpark. Noise was not a problem. The entry to the room is very low (perhaps 4.5 feet, but once inside, the ceilings are quite high. Truly a magnificent room -- the best we encountered on our entire trip. The included cooked breakfast was spectacular and delicious, and offered a number of variations (including vegetarian options). A very well provisioned cereal, fruits, juices and toast bar complemented the breakfast. We also ate dinner at Anton's Bistrot and had a delicious meal, served nicely by the staff, and found it to be an excellent value and to be recommended. Parking in their small car park was included (space available). There is a full-sized supermarket (Co-Op) located just 150m away, an excellent resource for travellers.

This is a highly recommended place for visitors to Wells and the surrounding area.

Room Tip: If you wish more than just the standard room, simply call and speak to them about their rooms -- the...
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at The Crown at Wells & Anton's Bistrot, responded to this review, July 16, 2012
Thank you for your wonderful review. It's always good to hear feedback, particularly such positives. We have passed on your comments to the staff and appreciate you taking the time to report back on your stay with us. Do come again!
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Bristol, United Kingdom
Top Contributor
62 reviews 62 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 10, 2012

I ate at the pub here with some friends. Service was OK apart from the language problem with the barmaid and the fact that the card machine attempted to charge you for a gratuity before you had actually had the meal.

We were told we could not have any garlic mayo because the kitchen staff "were busy and a bit angry" although we did get some with the meal.

The food itself was fine, standard pub fayre, well cooked but nothing to write home about.

Great atmosphere though and the staff were very friendly.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownAtWells, Public Relations Manager at The Crown at Wells & Anton's Bistrot, responded to this review, August 24, 2012
Thank you for your review. We are sorry you found things just to be 'ok' and hope, next time, you will find things to be much better. We constantly strive to improve at The Crown and always appreciate feedback, thank you for yours.
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Trets, Bouches Du Rhone
Top Contributor
80 reviews 80 reviews
40 hotel reviews
Reviews in 41 cities Reviews in 41 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed June 30, 2012

We stayed here for one night in March. The room was comfortable with a large bathroom. Unfortunately, as the weather was wonderfully warm, the room was hot and it was impossible for us to sleep until late, since with the windows closed it was too hot and since outside, a bunch of young people were talking and laughing very loudly. Otherwise, the hotel is located in the very centre of the old city, just accross the entrance of bishop's palace and really not far from the breathtaking Well's cathedral (don't miss the scissors arches ! It looks like Gaudi but from the XIIIth or XIVth century !). We ate a rather good diner at Anton's with a pretty good Australian wine.Well to sum up : not a good night but a good experience.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at The Crown at Wells & Anton's Bistrot, responded to this review, July 10, 2012
We are glad you enjoyed your stay with us. Apologies for the warm room/noise element conundrum; we do supply ear plugs to dissipate noise from outside. We hope to welcome you again soon.
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Chelmsford, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 19, 2012

Checked in unexspectedly at 6.30 pm on Sunday. A friendly helpfull wecome, a good room rate and an excellant good sized first floor room ( number 14 ) king sized bed, with a bath and shower.
A bit strange that ear plugs were on the bedside cabinet and a list of the prices of every item in the room in-case you decided to take anything home ?
Shower did take some working out, still don,t know what the top knob was for ( the guy on reception did,t know either) just use the lower knob for water on/off and tempurature adjustment.

Great atmoshere in the Bar on a sunday evening, food up to 9pm, great.

Breakfast next morning was very good, couldn,t fault it.The same high standard as Felsted B & B IN ESSEX.

In conclusion a very enjoyable short stay and one to repeat again in the future.

Room Tip: We are good sleepers but they have a market twice a week infront of the hotel so a back room might b...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at The Crown at Wells & Anton's Bistrot, responded to this review, June 25, 2012
Thank you for your review on Trip Advisor, we are glad to hear you enjoyed your stay with us.

We supply complimentary ear plugs for those who don't want to be disturbed by any potential noise. The list of items available to buy is for people who like to purchase a memento of their stay with us, as they often do.

We look forward to your repeat visit.
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Spain
Top Contributor
93 reviews 93 reviews
64 hotel reviews
Reviews in 54 cities Reviews in 54 cities
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed June 15, 2012

I recently spent two nights here on a bed and breakfast basis - dining in the inn on one of the evenings.
First, the car parking arrangments worked well for me. I was told to park as best as I could, leave my car keys at reception and a member of staff would look after the rest. And that is exactly what happened!
The staff were welcoming and check-in was carried out quickly and efficiently.
I was allocated a large double room on the second floor - overlooking the Market Place. The room was comfortably furnished and well equipped, as was the bathroom. I had noted before booking that other reviewers had commented on noise. Yes, on the Wednesday morning I was wakened at 5 a.m. by workmen setting up the market stalls; however, I quickly went back to sleep again. Also, I noted that earplugs were provided in my room.
I enjoyed a "traditional" English breakfast on both mornings and thoroughly enjoyed both meals. The portions were of a more than adequate size and the food was well cooked and nicely presented. On the evening I had dinner I had three courses, a half bottle of wine and coffee. All of the courses were well cooked, nicely presented and served in a friendly yet professional way. It was not a cheap meal but it did represent value for money. The dining area (the Bistro) and the lounge I found functional rather than attractive but they more than serve their purpose.
The Crown is graded by the AA as a four star inn and I think it certainly merits this grading. I have given it a TA "three" rating because it fully met all the standards I would expect of an inn of this type, it did not in my experience fail to meet any of the expected standards but, on the other hand, it did not exceed any of the expected standards sufficiently to merit a "four" TA rating.
The location is a real plus. Situated in the Market Place of a very attractive West Country market town and close to the stunningly beautiful Wells Cathedral and the Bishop's Palace. Also Wells is an ideal location from which to explore all of the surrounding area.
Above all my stay represented good value for money. I would stay there again and would recommend it to friends. I would only point out to them that it is right in the main square of a busy town, which can be busy both during the day and night.

Stayed May 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownAtWells, Public Relations Manager at The Crown at Wells & Anton's Bistrot, responded to this review, June 18, 2012
Thank you for your review. We're pleased you read the reviews before you came and found everything as it should be. Look forward to welcoming you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Crown at Wells & Anton's Bistrot

Address: Market Place, Wells BA5 2RP, England
Location: United Kingdom > England > Somerset > Wells
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #25 of 41 B&Bs / Inns in Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Crown at Wells & Anton's Bistrot 4*
Number of rooms: 15
Official Description (provided by the hotel):
The Crown is a 15th century coaching inn overlooking the Market Place in the heart of Wells. The Crown offers affordable accommodation, great food and friendly service. ... more   less 
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Also Known As:
The Crown At Wells & Anton`s Bistrot Hotel Wells
The Crown At Wells And Anton`s Bistrot
The Crown Hotel Wells
The Crown At Wells & Anton's Bistrot Somerset

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