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“Nice hotel - bad restaurant” 4 of 5 stars
Review of Premier Inn Glastonbury

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Premier Inn Glastonbury
3.0 of 5 Hotel   |   Moorlands Enterprise, Glastonbury BA6 9WE, England   |  
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Ranked #1 of 5 Hotels in Glastonbury
Certificate of Excellence 2014
Wales
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Nice hotel - bad restaurant”
4 of 5 stars Reviewed February 5, 2014 via mobile

Stayed her for one night with partner. Easy parking but little close to road. Staff very friendly. Room clean and basic but quite expensive for a PI £97 severally over priced. Could do with plug socket by the bed. Restaurant - breakfast was good although too expensive but good selection but took too long as its to order but plenty of things inbetween to nibble on. Meal in evening (Saturday) appalling. Long wait to get served. Bent and dirty cutlery and condiments. Glad I didn't choose buffet as dried out and greasy buffet. Menus were filthy. Our meals were basic, small and terrible. Seriously need to change your caterers. Shame it's associated with hotel. If I knew there were was a Tesco behind it and KFC at the time we would have eaten there.

  • Stayed January 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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311 reviews from our community

Traveler rating
    161
    106
    25
    13
    6
See reviews for
97
108
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39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Bournemouth, United Kingdom
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 27, 2014

New, modern hotel lives up to the usual, high standards of good Premier Inns. The staff are friendly and welcoming, the rooms spotlessly clean and the beds comfy. The only drawback is its situation very close to a busy road where noise from traffic, especially lorries and HGVs speeding past throughout the night can be disrupting to light sleepers.

Meals are served in the adjacent Brewers Fayre and the food is a huge let down when it eventually arrives.

On our first night, I had reserved a table for eight o'clock. When we arrived at seven fifty five, the waiter apologised and said that one of the staff had given our table to someone else and we had to wait ten minutes until another one was made available. Then we waited an hour and twenty minutes from ordering to service. On the second night, we decided to eat from the themed buffet (chicken on Saturdays) to avoid another long wait. I queued behind two other diners for almost twenty minutes before I was able to place my order (ordering is done at the bar), only to have the process interrupted by a very irate lady who had been waiting for her order for two hours.

The buffet consisted of portions of dry, overcooked, breadcrumb coated, tastless chicken pieces,
chips, beans and battered onion rings. We were still hungry, so decided to have dessert. Forty five minutes after ordering, it had still not arrived, so I had to chase it up. How long does it take to put a slice of gateaux and a scoop of ice cream in a dish? When it did arrive, they had got it wrong and brought a 'sharing' sundae for my grandson. It was huge! When I said I had not ordered it, the waitress insisted that I must have because that was what had come through to the kitchen. Luckily, the young man who took the order, admitted that the mistake was his.

Having said all this, every member of staff was lovely, so I couldn't be angry with them.

Would I stay at the hotel again? Yes, but I would try to get a room away from the main road. Would I eat at the restaurant again? Absolutely not!

Room Tip: Try to get a room away from the main road. Steer clear of the restaurant.
See more room tips
  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 22, 2014

Lovely warm welcome into a lovely warm and clean Inn. Little bit away from the main shops but next to a supermarket for supplies if required. Glastonbury itself was a wee bit of a let down for us; possibly everyone's attitude was a bit damp like the weather. 30 minutes free Wifi never enough.

Room Tip: Back rooms next to road but no noise problem and better views of hills and city.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 21, 2014

Stayed overnight in the Glastonbury Premier inn. Warm friendly welcome by all members of staff from reception, the restaurant, and the bar. Very quiet considering it was next to a main road. Will be booking again in the next couple of weeks when I return to complete the job I went down for.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
No
Top Contributor
67 reviews 67 reviews
40 hotel reviews
Reviews in 35 cities Reviews in 35 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 15, 2014

To a premier inn. This is a new hotel so the facilities are good reception & check in were fast efficient & friendly Charlotte was 1st class. The food however is only standard Brewers fayre frozen microwaved & deep fried with a lack of any fresh veg however it was presented well if a little slowly. Rooms were large comfortable & clean. Booked well in advance it was good value for the money.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Talgarth
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 13, 2014

Excellent service throughout
The staff in the entire establishment were the most helpful we have experienced.They were superb with 2 children (aged 4 +6) and could not have done mire to keep them happy.


  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, England, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 2, 2014

Spent 4 days here the week before Christmas, our stay was to celebrate a Birthday and Anniversary, we had looked at other places to stay but we were so pleased with our choice.
This is a New Hotel with views of Glastonbury Tor from the front.
Everything in this Hotel is in very good order and the staff are very friendly and helpful, our room was large, the bed was very comfortable ensuring a great nights sleep and although the room overlooked the A39 the soundproofing is so good you would hardly know the road was there, we would defiantly stay here again.
Clarks village is very close by as is Glastonbury centre you can walk to both places in about 20 minutes.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Glastonbury

Address: Moorlands Enterprise, Glastonbury BA6 9WE, England
Phone Number:
Location: United Kingdom > England > Somerset > Glastonbury
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Glastonbury
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Glastonbury 3*
Number of rooms: 60
Official Description (provided by the hotel):
Located on the edge of Glastonbury, ideally situated for easy access to local attractions including Clarks Village, Glastonbury Abbey and Glastonbury Tor. Our Glastonbury Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Glastonbury England

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