We've been recomended this place for a friend that lived there for nearly an year ....Because was an indication we made the booking via telephone and explained was recommendation . At the first they sound very friendly and welcoming .
Then we received a confirmation via e-mail saying was £75,00 a night without breakfast ...a bit strange for a B&B but we wanted stay there beause as i said , was a recomendation and of course to help a family business instead of paying £80,00 in a big hotel chain with breakfast , etc..
3 days later , and 25 days before the date of the booking we had to cancelled . For my surprise , we got an e-mail back saying there's a charge of £20,00 for administration fees .. WHAT? Doesn't say anything on the booking confirmation , it was suposed to be a friendly place ??? THEY HAVE 25 DAYS IN ADVANCE!!!!! We sent e-mail , we phoned and nothing . And don't get me wrong , £20,00 is nothing , i know ...but i've been charged without an authorisation . I feel robbed from the ROBAN HOUSE and i have a very bad memory from Bath before going in there.... Flavia Ferreira - Brazil
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