My mum and I decided to stay at Bailbrook House for some pre-Christmas shopping and found it very hard to find any availability in town at any of the hotels or b&bs. Bath is very popular with the Christmas markets so early booking anywhere is essential.
We found the hotel very easy to locate right off the main roundabout into town but up a steep drive so noise from the road was non-existent.
Reception and all staff were courteous and friendly, very attentive without being overbearing.
Our room (classic twin) was comfy, not to hot - which is a miracle in a hotel in the winter, they always normally have them like a sauna! and was clearly new and very clean. It had a huge LCD tv with freeview, and the bathroom housed a huge bath with shower over.
The bus into town wasn't expensive and we chose to use this on both days and only treated ourselves to a taxi when laden with shopping bags and the thought of the trek up the hill was too much!
Dinner in Cloisters was very nice, although service was rather slow considering the restaurant wasn't very full. The amuse bouche was absolutely vile though! Complimentary or not, I cant eat lukewarm dishwater masquerading as pea and ham soup!! The other food I'm pleased to say redeemed them.
Afternoon tea was our main disappointment. We fancied a cup of tea and a cake rather than a full tea of sandwiches etc as we didn't want to spoil our appetites for the dinner booked that evening. This proved a challenge for the waiter who served us and told us lots of items were "off the menu" that day. We ended up with the wrong kind of tea, and freezing cold cakes straight from the fridge which weren't very nice. Better to go into town to the Pump Room or the Royal Crescent Hotel for a much nicer experience and fresh warm scones.
I would recommend this hotel as a great location for Bath without suffering the pain of parking, lovely staff and comfy rooms.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for posting a review on TripAdvisor.On the whole I am pleased that you enjoyed you stay.I am sorry that we let your experience down with afternoon tea. I have spoken to our Head Chef , Peter Manners and he would like to pass on his apologies. He will review the standard with his team and discuss your comments specifically with the chef who prepared your afternoon tea. Once again thank you for your comments and I hope we can welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.