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“Excellent Hotel, Excellent Location and Great Staff” 5 of 5 stars
Review of Premier Inn Bath City Centre

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Premier Inn Bath City Centre
James Street West, Bath BA1 2BX, England   |  
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Ranked #6 of 31 Hotels in Bath
Top Contributor
100 reviews 100 reviews
15 hotel reviews
Reviews in 41 cities Reviews in 41 cities
53 helpful votes 53 helpful votes
“Excellent Hotel, Excellent Location and Great Staff”
5 of 5 stars Reviewed December 24, 2013

Enjoyed a two night stay before Christmas in this new hotel very close to the centre of Bath. Although there is no car parking on site this didn't matter to us as we arrived early by train and left our luggage in reception before returning about 4.00 - to a little chaos at the reception desk. It took some time to check in -new hotel blues - but staff were helpful and offered us a complementary drink whilst problems were sorted.

Room were clean and tidy, breakfast busy on one day but not the other. Breakfast was good - again tidy, hot, and stocked up. Staff eager to please.

We had an evening meal and drinks on our second night in the linked restaurant - served by a very helpful and accommodating member of staff (Jack) who even joined in briefly our singing game.

The hotel is next to a Wetherspoons pub and a cinema. The Spa is just 5 minutes walk.

Recommended - look out for special offers.

Room Tip: Consider going by train. Visit the Tourist Info - there is a free two hour tour from near the Baths...
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIManagerSN, Manager at Premier Inn Bath City Centre, responded to this review, January 1, 2014
Dear Marob37,
Thank you for your complimentary feedback regarding your recent stay, I am pleased that my team made your stay an excellent one. I thank you for your understanding with the slight delay in check in and hope that you will come and stay at Bath City Centre again soon.
Kind regards,
Operations Manager Premier Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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584 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
newcastle, UK
Top Contributor
90 reviews 90 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed December 23, 2013

The staff were very professional and courteous. As the hotel is new, the room was in very good condition. As the room was very spacious, there was a chaise lounge in the room! The bed was very comfortable and soft to sleep on (not everyone will like a soft bed). During the night, the heater did turn on by itself and when it was turned off, it magically turned itself on again. It was a bit stuffy during the night but it was bearable. The hotel is easy to find and is very central. The nearest car park to the hotel for overnight parking is Charlotte Street which is about 5-8 minutes walk.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIManagerSN, Manager at Premier Inn Bath City Centre, responded to this review, January 1, 2014
Dear N_L56,
I am pleased your stay at Bath City Centre Premier Inn was a good one. I am sorry that the heating system caused you a disturbance, but am happy that all other aspects of your stay were positive. The new team have been through a thorough training programme, so the positive feedback regarding them is very welcome.
Kind regards,
Operations Manager Premier Inn
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Chertsey, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 23, 2013

Stayed here for one night for the weekend of the Christmas markets. Booked 2 twin rooms for myself and 3 friends. Hotel is in an excellent location, close to shops and tourist attractions. Staff were very helpful and friendly. Rooms are a nice size, clean and well equipped. Bar is reasonably priced. A great stay for a great price! Cannot recommend this place enough!

Stayed December 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIManagerSN, Manager at Premier Inn Bath City Centre, responded to this review, January 1, 2014
Dear cvwilsonuk,
Thank you for your very kind review of Premier Inn Bath City Centre, we strive to ensure that we deliver a great service to our guests and your review confirms that we are achieving this. I will pass on your kind words to my team and hope that you join us again in the near future.
Kind regards,
Operations Manager Premier Inn
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Colchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2013

Had a lovely two day stay here. Room was spotless and comfortable and had enough space for the four of us. Breakfast was very good although poached eggs hard (why can so few chefs cook soft poached eggs). Bar area was very well decorated and comfortable. The location is very central and although on busy road very quiet in room.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIManagerSN, Manager at Premier Inn Bath City Centre, responded to this review, January 1, 2014
Dear Lorraine M,
I am pleased that your stay with us at Bath City Centre was a pleasant one.
Thank you for your feedback and I will have a word with the chefs to brush up on his poached eggs, by your next stay they will be perfect.
Kind regards,
Premier Inn Operations Manager
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London, UK
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 20, 2013

A friend booked this for us and if the staff had not mentioned it, we wouldn't have realised it was brand new. The hotel room was large and very clean with one of the most comfortable beds I've ever slept in. One issue I did have during the night, appeared to be a loud whirring noise emanating from the air conditioning unit. It caused me a disturbed night and in the morning, I mentioned it to the staff. They were fantastic about it and refunded the money we paid for the room, with no quibbles. They also pointed to an engineer who was in the corner fixing the problem. The hotel is brand new and this is a teething problem which would be expected in the first week. Other than that, it was a lovely room, great staff and very comfortable room.

Stayed December 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIManagerSN, Manager at Premier Inn Bath City Centre, responded to this review, January 1, 2014
Dear MRL007,
Thank you for your review.
I am sorry that you experienced a disturbed nights sleep, as a new hotel, we have had a couple of teething problems, but having understanding guests, like yourself, has been greatly appreciated. At Premier Inn we are proud of our Good Night Guarantee and it is there to be utilised in these circumstances.
Thank you for your review and I hope that you will visit us again soon.
Kind regards,
Operations Manager Premier Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 20, 2013

My partner and I stayed in this hotel for 3 nights as part of a pre-Christmas break.

The hotel itself is situated right on the edge of the main centre (two minute walk to Spa and shops) and is also just a five minute walk from the train station.

The hotel is very new, with big spacious rooms and very friendly staff.

I was also amazed by how quiet it was; no noise from other rooms / corridors; great sleep!

We did not have breakfast or meals there but cannot comment, however the bar area seemed lively enough and popular.

Highly recommended!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIManagerSN, Manager at Premier Inn Bath City Centre, responded to this review, January 1, 2014
Dear tiger_bob85,
Thank you for your feedback about your recent stay at Bath City Centre, I am very happy that you enjoyed your stay and that the new hotel has made such a positive impression.
I do hope that you will join us again soon and perhaps sample our Premier Inn "All you can eat" breakfast or dine with us in the Thyme Restaurant.
Kind regards,
Operations Manager Premier Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 17, 2013

Very comfortable bed and nice room, gammon steak and breakfast buffet was excellent! Also very good location in Bath center!

Also the staff were very helpful and friendly, very nice waiters and bar people, I will recommend and stay again in future!

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIManagerSN, Manager at Premier Inn Bath City Centre, responded to this review, January 1, 2014
Dear Pete A,
I am pleased to hear that your recent stay at Bath City Centre was a good one. At Premier Inn we value all feedback and I will pass on your positive comments to my team.
Myself and the team at Bath City Centre Premier Inn look forward to welcoming you back.
Kind regards,
Operations Manager Premier Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Bath City Centre

Address: James Street West, Bath BA1 2BX, England
Phone Number:
Location: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 31 Hotels in Bath
Price Range (Based on Average Rates): $$
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