Situated in an old bank, the Milsom hotel is in fact a small number of rooms attached to the Loch Fyne restaurant. So far, so good; Loch Fyne's a favourite so we were confident of a reasonable stay. We were greeted by Matthew, who, convivial and charming as he was, was also running the restaurant at the same time; he was flustered by neither task, and made us feel very welcome.
Hiking up a number of flights of stairs with a number of pre-Christmas dinners already weighing in on my cardio-vascular capacity was not exactly amusing, though that was entirely my fault. For those with an aversion to exercise, you might request a room on the lower of the 3 floors... Or lose some weight...
Our room was lovely. Big windows looking out from two walls onto Bath gave us superb views; the bathroom was the highlight- well-lit, modern and clean, it was perfect. The main room suffered somewhat from a very 'green' approach to lighting (i.e. there wasn't very much of it), that while environmentally sound was not particularly conducive for application of Mrs' application of her (admittedly awesome) maquillage.
Brilliant night out followed at Komedia (see separate review), followed by good night's sleep; next morning, however, disaster struck- no hot water, coinciding with no trains running due to floods. Erk. Manager informs that engineer on way.
Two exhausted, lapsed party-kids (now parents) fall asleep at 1100, waking blissfully at 1800 to a somewhat chilly room and still no water. Does nothing work outside of London? Quick call to reception reveals that our children and booze induced coma precluded the staff from being able to wake us to let us know that following the boiler failure, there had been a burst pipe that flooded the restaurant and rendered the hotel temporarily uninhabitable. Not to worry we were told; they had paid the difference for us at an alternative hotel and thrown in a taxi to get us there. Could they recommend somewhere for a romantic dinner? Absolutely; their choice, incidentally (Allium Bistro) was a superb place to eat, and subject shortly to another review...
It's worth mentioning that despite gallons of water flooding through from above, Loch Fyne was running a smoothly as ever, as if nothing had happened; lesser teams might have closed for the night...
The management simply could have done nothing more to make our stay as comfortable as possible, to the extent that when we realised we'd left something behind once ensconced at out new hotel, we let Milsom know we'd be back along to collect the items on our way to dinner. 20 minutes later, a call from reception let us know that the bits had been dropped of by Milsom staff; above and beyond, and truly a reflection of diligent customer service.
We will be back. Comfortable, value-for-money accomodation in the middle of Bath, run by a very rare and dedicated team. Thank you; Matthew, your employer is extremely fortunate to have you over 'the alternative'; brilliant.
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