Made by Ben is a charming, quirky, typically Bath sort of place - tiny tables crammed into Georgian town house rooms, upstairs and down.
The food is great - quiches, pies, cakes, tortillas, salads, baguetttes, pastries - to eat in or take away, plus a fabulous selection of cooked and chilled food for dinner parties. All produced to a very high standard in both presentation and deliciousness.
However, as is SO often the case, the service leaves much to be desired. Most recently had lunch there with a friend - you have to order at the counter - and my dish needed to be heated, which seemed to take an age but clearly wasn't long enough because it was still cold in the middle. When I went back to the counter, I got a very flamboyant and I thought rather insincere "sorry about that darling" from a person I'd never met before. So far, so-so.
It was delicious once it was at the right temperature.
But when we came to pay - nightmare! No-one had written anything down, nothing was in the till / computer, neither member of staff could remember (understandably) so we had to recite what we'd had, and it seemed to take an age, with both girls repeating everything we and each other said - very inefficient. No tip.
If you're thinking of starting a bakery, cafe, restaurant, roadside picnic spot PLEASE make sure your standard of service at the least lives up to the standard of your food, otherwise it's just a huge disappointment.
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