I stayed here with my boyfriend and a number of friends followed suit and joined us by booking rooms at the Redcar for the weekend. We were fully aware that this was the cheapest end of the hotel market in Bath. The hotel itself needs updating but there was nothing untoward on arrival. The room was dark and dingy but it was clean. The bathroom was servicable and other than a very damp ceiling and only one temperature for the shower, there was nothing that couldn't be explained away by the cost.
On returning to our room we attempted to put the side light on which didn't work. We tried multiple plugs and switches but nothing worked. At the same time, we attempted to put the TV on. There were two controllers of which only one seemed to do anything. When it did, we just had a black screen. We tried everything we could think of but nothing worked.
Neither of these were big problems in themselves however, upon check out the next morning I felt it was sensible to provide some feedback and let the gentleman behind the desk know, ahead of the next guests arriving. Having waited for him to finish having a cigarette in the front porch, I explained about the television to be met with a response of "well you must have been doing it wrong, you obviously don't understand how to use it". Shocked at his curt reply, I explained in detail what we tried which was met with a barrage of blame on us. Seeing that he was not willing to accept there was a problem, I moved onto the side light to which he responded, "well it is obviously the bulb isn't it?".
I was trying to be helpful to save the next guest having similar problems but all that I was met with was blame and accusation. The only advice I was given was that I should have come and got the night porter who would have sorted it. There was no regard for the customer, or for the fact that this was supposed to be helpful feedback. The attidtude of this individual was appauling and (despite being able to get over the shoddy hotel) due to the attitude, disregard and lack of customer care of this member of staff, I will never be staying in or recommending this hotel again. It is thoroughly worth paying the £10+ extra to stay in one of the chain hotels or in fact, any other hotel in the city where customer service is considered a neccessary componant to the hotels success.
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- Also Known As:
- Redcar Hotel Bath