Just came back from a weekend in Bath where my friend and I stayed at The Pulteney. We booked here as we could not find anything else available in our price range and thought it may be a bit nicer than another anonymous Travelodge. We were greeted promptly and in a friendly manner and the owner did at least show a bit of interest in why we were there, furnished us with a map and made some restaurant suggestions. She showed us to our room which was a little bit small but was clean and comfortable. We had a twin in the basement level. The furniture was a little dated but it was fine. I always appreciate being provided with a kettle as this is not standard outside of the UK I have found!
To echo the comments of other reveiwers: the 8-9 breakfast window is problematic and restricting. Of course the world and his wife are all there at the same time which leads to you having to wait quite a while. The food was average I suppose. It was edible but not outstanding. I tried some yoghurt only to see it was Happy Shopper brand (the 80s have called, they want their yoghurt back!) and was absolutely foul. My friend was also aghast at the fact that they only serve instant coffee! the tea she had was not good either. On the 2nd morning they did at least accomodate my request for a Rooibos tea as I provided my own tea bag. Also, the waitress offered me Quorn sausages without me asking which was very much appreciated. But on the downside we waited a very long time for breakfast and when I went to get juice there were no glasses. The waitress told me it was not possible to have a glass as they were all in the dishwasher? I was dumbfounded so did not make a fuss. But then I asked the first waitress (sausage) and she found me a glass. The best things about this establishment are the lovely garden, free parking and of course its' handy location.
Unfortunately we had an 'incident' which soured our stay somewhat: on arriving back on Saturday afternoon from our day out we found that their was a bunch of keys left in our room door. You can access the property very easily from the street and the door to the basement where we were staying was left open during the day. So we were quite concerned that someone could have let themselves in and robbed our room...or worse. My friend brought this to the attention of the owners' daughter and she in turn phoned her Father to tell him what had happened. Later he knocked on our door to apologise but it went no further than that. He did not take the complaint at all seriously and stood there chuckling saying his wife would be flogged for leaving them in the door and that this 'hardly ever happens' which would suggest it happens more than once? His off hand manner about the whole thing really angered us. Also, we had found a snitty note sellotaped to our door reminding us not to flush sanitary products down the toilet. We hadn't but then felt like naughty children getting the blame for something that wasn't our fault.
This was unfortunate as otherwise we would probably return here (we'd love another weekend in Bath) as it was clean and comfortable (albeit dated) and the location was great. But I am afraid the below pas breakfast served in it's tight time slot and the nonchalant attitude and attention given to our complaint soured the experience.
- Official Description (provided by the hotel):
- Pulteney House is one of the finest guest houses in Bath, providing some of the very best accommodation in Bath city centre. Pulteney House is a large, privately owned Victorian house set in it’s own beautiful gardens. We offer a uniquely restful environment in the very heart of the city of Bath. The guest house is a short walk from Bath city centre giving our customers excellent access to all the tourist and business facilities in Bath.We have a large secure car park with CCTV surveillance;Free broadband use in most rooms (Wi-fi)Computer for the use of Hotel guests free of charge. ... more less