Had afternoon tea for 3 today. Excellent warm cosy surroundngs and the afternoon tea was delicous. Very generous portions and very well presented. The only thing it lacked was the lack of service. We had to wait ages to attract the attention of a member of staff to tell them the tea had gone cold and was not up to much. We were brough fresh pots of tea and all was well. I just think the customer service lacked somewhat for a five star establishment. I myself work in a customer service role and know all about excellent customer service. Not once did anyone ask if everything was ok and were we happy. Such a shame for such a small failing. Not sure I will return a second time. The Royal Crescent Hotel do a much better job when it comes to service.
- Official Description (provided by the hotel):
- 27 luxurious en-suite bedrooms and 6 suites, fashioned from the traditional honey-coloured Bath stone in a Gothic style, set in 4 acres of award-winning gardens ... more less
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