Although this hotel is a bit tired and need of a revamp, they are in the process of revamping the first floor and kitchen, leading to a number of our expectations not being met.
We arrived to find that they weren't doing breakfast to order while the kitchen is being done up, but there was a buffet.
We thought "ok", but when we arrived for breakfast on Saturday morning, paper in hand, we had to wait for 30 minutes for any hot food (or coffee and toast), When it arrived there was a stampede to get a paltry scrap of bacon... The plates had been recycled and were covered in ketchup etc on the underside, pretty grim really.
This was all to a soundtrack of baths etc being ripped out of suites on the floor above! This was my girlfriend's birthday, you can imagine she was delighted with me taking her to this hotel!

I wouldn't have minded, but this hotel isn't cheap, I'd have expected at least a caveat when booking, or a discount while their facilities are under par. Frankly had I known I'd have booked elsewhere.

Apart from the above, It's clean, the staff are friendly and the hotel is in a great location, I think once it's done up and the kitchen installed it will be a good choice for anyone staying in Bath, but i would check what state of refurb they are in before booking...

Hotel is well located near all the main attractions, on a very grand Georgian square. We booked a superior room, which was huge! Yes, the hotel is a bit tatty, but I don't mind that, as long as everything works. They left us a little box of truffles on our bed, along with a personal welcome note from the duty manager...there was also free bottled water and flapjacks in the room, which I thought was a nice touch. We had a couple of drinks at the bar, and the barman bought us a complimentary huge plate of crsips and more truffles! Not bad!

We wanted to move after the first night, as there was a complete idiot next door, banging and crashing around in their room at 4am, slamming their door loudly etc. This was no problem for the staff, who put us in an equally lovely, but quieter room.

The staff here are fantastic, and I would definitely stay here again. Recommended.

Went to Bath with my boyfriend for one night and wanted to be right in the centre of Bath. The hotel is in a lovely setting on Queen Square and in close proximity to all the shops, restaurants and Roman Baths so we were pleased with the location. The hotel is a very traditional English hotel with friendly staff but the rooms are in need of some work. I didnt like our first room because it was very dark and small, despite it having a beautiful modern en-suite bathroom. Reception were happy to find us a better room and although we were moved to a much bigger room, the decor was very dated and the bathroom was not the nice modern one we had in the first room! Despite the decor, the hotel was clean and staff are very good. Good that the hotel has a car park at £10 per night and breakfast was very nice too. Overall I would say it is a bit overpriced but excellent location, clean and friendly and staff happy to help.

Anxious prior to visit after reading some of the reviews this hotel had received. Came away thinking we must of stayed at a different hotel.. Our experience was very positive. Nice clean hotel, great location, room sizes good, ok bit noisy at times but it is a City Centre hotel so to be expected.
Staff friendly, helpful and smiley throughout our stay, even at 2.00 in the morning when sat in the bar buying drinks. We didn't eat here but only because we had other venues booked up prior to our visit.
Housekeeping sound, real good service. Would we stay here again?,,, absolutely already saving up.
One thing we did notice was some of the guests had 'attitudes' towards the staff (not sure why) but clearly such guests need to learn respect for others...
Thankyou The Francis looking forward to returning in the new year...