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“Good Hotel, Great Location” 4 of 5 stars
Review of Hilton Bath City

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Hilton Bath City
4.5 of 5 Hotel   |   Walcot Street, Bath BA1 5BJ, England   |  
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Ranked #21 of 31 Hotels in Bath
Warwick, United Kingdom
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
79 helpful votes 79 helpful votes
“Good Hotel, Great Location”
4 of 5 stars Reviewed February 13, 2014

We stayed for two nights and found the hotel to be very good. Our room was very nice, the décor was good and modern. Although we didn't have a particularly great view (overlooking the air-con fans), it was actually really quiet. Also good was the fact that we didn't hear any other guests whilst in our room (i.e. from next door or people walking down the corridor). My only gripe was that the cleaning in the bathroom could have been a little bit better. There were water marks on the marble sink top & bin lid which hadn't been removed when we checked in and were not cleaned off whilst we were there (just a swipe over with a towel would have got rid of these). Also there were marks on the wall (toothpaste splashes?) that were not cleaned. Just points to a slight lack of care and attention. We were in a room which was quite a long walk from the lifts, which didn't bother us, but if you have trouble walking very far, it might be worth mentioning when booking!

We got a great deal from Hotels.com which included breakfast. Standard buffet affair, but good for filling up before heading out for the day. Although we didn't have dinner here, which did have a couple of drinks in the bar when we arrived, which were extortionately priced as is the norm in hotel bars. I would suggest trying the Pig & Fiddle over the road, where we had the same two drinks for half the price.

The location of the hotel though is the main draw. It is just a few minutes walk into the centre of town and all the tourist attractions are walkable from the hotel. Parking is available at The Podium car park directly underneath the hotel. There were plenty of spaces when we were there. The hotel validate your parking token which means you only pay £15.00 for the duration of your stay, which for us was great as once we parked we didn't need the car again until we were leaving.

All in all I would go to this hotel again as the location was good and the staff were nice and friendly.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this review, February 14, 2014
Thank you for taking the time to tell us about your family stay. I am happy to hear that you found the hotel a modern, quiet environment in which to stay and our staff welcoming and friendly. As well as the hotels location, which is ideal for exploring Bath City. However, I am sorry to read of the lack of attention to detail regarding the cleanliness in your bathroom, please be assured your observations will be brought to the attention of the Head Housekeeper. We look forward to welcoming you and the family back at some point in the future.
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1,665 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (351)
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English first
London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 13, 2014

When we checked in the receptionist asked for the payment card, I was confused as you normally pay when you check out. I asked about this and she said yes you pay at check out. Ok we thought. Drop bags, go shopping, card declined, call fraud line when card declined, back to hilton whereupon we find out that not only do they take the cost of room when you arrive but also an additional £50 'just in case' you want drinks or a meal in the hotel whilst you are there. In fairness the gentleman on the desk who dealt with the problem was exceptionally helpful, offering complimentary drinks at the bar whilst he sorted out refunding the money to my account. He explained the the additional £50 is optional and this should have been explained when checking in. We picked the hilton as the special offer on the room (half price) put the cost as being the same as most smaller central hotels and we thought it would make our trip a little bit more special and memorable. Unfortunately it made our stay special for the wrong reason simply as a result of poor communication on the part of their front desk staff.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this review, February 14, 2014
Thank you for taking the time to tell us about your stay. I am truly sorry to read that the pre-authorisation policy was not fully explained to you at check in and that this resulted in some embarrassment and inconvenience, for which we apologise. The pre-authorisation taken at the point of checking-in merely holds the money in abeyance, upon departure we dropped the request for pre-authorisation and the funds are then released again by your bank account provider. Nevertheless, I am glad to learn that the gentleman on reception was exceptionally helpful in resolving this matter for you promptly. I am sorry that this issue marred the overall enjoyment of your stay, we hope to have the opportunity to welcome you back in the future.
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Exeter, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 11, 2014

I can't say anything that hasn't already been said.
Room was ok, bed was comfortable, breakfast was great. Staff were welcoming and generally things were ok. But that's it, that's what was wrong, it was just OK. When you pay premium prices you expect to leave feeling that it was an experience that was worth every penny. I never thought that I'd give the Hilton an average rating but that was it. Average and an expensive average to boot.

Room Tip: Get one facing the river.
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this review, February 12, 2014
Thank you for taking the time to tell us about your stay. I am glad to read that you found your room satisfactory, the bed comfortable, our staff welcoming and that you enjoyed our famous Hilton breakfast. However, I am sorry to read that you were somewhat disappointed with the overall experience you encountered, nevertheless we are appreciative of your honest and constructive comments. We hope to have the opportunity of welcoming you back at some point in the future.
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Nuneaton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 9, 2014

Stayed for our 25th wedding anniversary- upgraded room free when booked for the occasion ! Excellent location and parking good Really helpful staff nothing too much trouble Room was lovely - overlooked the river so nice and quiet Restaurant in hotel AMAZING cannot fault the meals we had the steak was to die for . Would love to return soon - worth every penny cannot fault the Hilton Bath City

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this review, February 10, 2014
Thank you for choosing the Hilton Bath City to celebrate your 25th Wedding Anniversary. I am delighted to read that the staff made you feel welcome with their kind touches and that you enjoyed the pretty view of the river from your bedroom. Thank you for your compliments and we hope to welcome you back soon.
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Swindon, United Kingdom
1 review
4 of 5 stars Reviewed February 9, 2014

It's not glamorous (very concrete outside, run down car park next door, etc) but a nice quality hotel inside, and in the center of Bath. Really good location, 5-10 minutes walk from the shops and restaurants. Thought it a little pricey especially for a Saturday night in February.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this review, February 10, 2014
Thank you for your review. We are certainly very fortunate with our central location in Bath City and I understand your feedback regarding the exterior brickwork of the hotel, which was built in the early 70's. Regrettably, atheistically this does not have the same architectural appeal as do most of the other buildings in Bath. We hope to welcome you back at some point in the future.
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Leeds, United Kingdom
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 7, 2014

The Hilton is very well situated in the centre of the city. With city centre hotels, parking is always an issue and a concern.

The Hilton has access to a discounted car park right next door to the hotel, making it easier to get luggage in and out.

The hotel itself is well laid out, with nice facilities, a good small gym and a nice restaurant.

I found the staff helpful knowledgeable. However, I would expect a room in a hotel of this class to include free wifi, and have a greater range of room service food available too - for the amount of people who stay on business, simple things like this would make it worth another visit for me.

Also, my room had an amazing view - of a moss covered roof covered in air conditioning units and power units. I know these have to go somewhere, but seriously - as the only view point of a large number of rooms. Again, not what I'd expect from a Hilton.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this review, February 10, 2014
Thank you for taking the time to tell us about your stay. I am glad that you found the hotel well situated in the city centre, that parking was convenient and the staff were knowledgeable and helpful. Your compliments of our hotel and its facilities are very much appreciated, thank you.
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Newbury, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 6, 2014

We agonised about where to stay in Bath. More importantly where to park the car as we had not been to Bath before. We opted for Hilton as there is parking on site ( discounted and safe for those staying at the Hilton and it is walking distance to everything.
Yes it is at a cost but location is great. Be traveller savvy and do not eat and drink there ( as all hotels mark up) and then it will not cost you the earth. Go to waitrose next door to get your beverages and snacks and take it to your room.
To sum up parking and excellent Location.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this review, February 7, 2014
Thank you for your review. I am glad that you found the car parking convenient, secure and the hotel right in the middle of the city centre for exploring historic Bath. We hope to welcome you back at some point in the future.
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Additional Information about Hilton Bath City

Address: Walcot Street, Bath BA1 5BJ, England
Phone Number:
Location: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Bath
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Bath City 4.5*
Number of rooms: 173
Official Description (provided by the hotel):
Comfortable 173 bedroom hotel with an excellent city centre location, located 10 minutes from the railway station and close to Bath Rugby Ground. Beautiful views from our Restaurant of Pulteney Bridge, overlooking the River Avon. Car Parking available at the multi-story car park directly next door to the hotel, £15 per validation - once in once out. Alternative parking available within a 10 minute walk of the hotel, please speak with our Reception Team for details. Facilities available in the hotel are gym, meeting rooms, restaurant, room service, lounge and bar area. ... more   less 
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Also Known As:
Hilton Bath City Hotel Bath
Bath Hilton Hotel

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