My visit to Shrewsbury had to be arranged at very short notice so by the time I booked over the Internet there wasn’t a lot of choice left particularly as I was looking for a hotel with its own parking. The Silverton seemed to fit the bill.
I must be honest and say that when I agreed to pay £125 for the room I was expecting something “posh” and fairly luxurious. As I have discovered that is not the Silverton, which in my opinion is rather utilitarian and lacking in character. There is no proper reception area with the booking in done via a small recess situated between the bar and restaurant area. There is no guest lift to the top floor although the young lady who checked my wife and I in did offer to carry our case to our room at the top. The room itself, although not exactly large, was adequately fitted out.
By far the biggest downside to our stay was most definitely the continuous and excessive noise from Saturday night revelers that bombarded our front of hotel room from 11.30 pm to 4 am resulting in virtually no sleep! My wife and are in our late 60s and this really did completely spoil our stay which was intended to be a birthday treat for my wife. Judging by previous reports on Tripadvisor about the hotel this has been an unwelcome intervention for quite a view other guests and the manager has told me they are considering triple glazed windows.
On the positive side we found all the members of staff we encountered to be very friendly and helpful. The parking facilities were good and the breakfast excellent.
I complained when we checked out and followed this with an email the next day. The hotel general manager did offer a future booking for a room at the rear of the hotel at a reduced price but the experience is too raw to make that a viable option. I replied to say a partial refund would be more appropriate but my suggestion appears to have been ignored.
- Official Description (provided by the hotel):
- The Silverton is Shrewsbury’s newest and most stylish boutique hotel. Each room has its own character and design, and is exquisitely finished to the highest quality. The Silverton is ideal for short breaks in Shropshire, a romantic getaway or an overnight business stay in Shrewsbury. ... more less
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