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“EXCELLENT” 5 of 5 stars
Review of BEST WESTERN Valley Hotel

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BEST WESTERN Valley Hotel
3.0 of 5 Hotel   |   Buildwas Road, Ironbridge, Ironbridge Gorge TF8 7DW, England   |  
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Ranked #1 of 4 Hotels in Ironbridge
Certificate of Excellence 2014
York, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“EXCELLENT”
5 of 5 stars Reviewed April 3, 2013

My husband and I stayed here for 3 nights over Easter weekend and we cannot fault a single thing about our stay; we were very impressed. The staff were all very friendly, courteous and welcoming. Our room was clean and comfortable, with excellent views from the window (Room 6) and listening to the birds on an evening/in the morning was so relaxing! Breakfast was excellent, with a good choice of cereal, fruit, yogurt and then a cooked option as well. We ate at the restaurant (Chez Maw) on the Saturday evening which was a bit of an extravagance for us, but we were blown away with the quality, presentation and flavour of the food, the ambience and excellent attitude and service from all the staff. A big thankyou too all who make this hotel a fantastic place to stay; what a team!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boddison, General Manager at BEST WESTERN Valley Hotel, responded to this review, April 4, 2013
Dear previous guest,

We are really delighted to learn of your feedback following your recent Easter break with us. The enjoyment of your stay is paramount to us and it’s wonderful to learn that we have been successful in ensuring this in every aspect. Our team is very dedicated to providing excellent service and food and your kind compliments are greatly appreciated by us all. We hope you are tempted to return to us again soon; we look forward to welcoming you back and providing you with another great stay!
With regards
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530 reviews from our community

Traveler rating
    285
    183
    35
    19
    8
See reviews for
63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • English first
  • German first
  • Any
English first
Bishops Castle, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013

We stayed here for our friends wedding. First impressions were excellent, tidy clean reception area, helpful receptionist who explained where the wedding party would be in the evening. Given our room key and made the short walk to our room (room 44), we were very impressed with the room and the views of the nearby park, specious bathroom and a queen size bed which was comfortable. It had everything you would require excellent shower which kept the heat. We didn't eat in the hotel restaurant as we had a buffet at the wedding party, which was lovely wide variety of choices either cold/hot foods. Helpful bar staff who were happy to help. Breakfast was good and again you had wide variety of choices. Would stay again in the future if we fancy a night away.

Room Tip: Excellent shower in room 44.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boddison, General Manager at BEST WESTERN Valley Hotel, responded to this review, April 3, 2013
Dear previous guest,

Following your recent stay at our property, we are delighted to learn of your satisfaction and enjoyment with all aspects of both the wedding party and overnight stay. The Restaurant is really excellent and very much enjoyed by our guests, so we hope that you will return for a night or two away and have the pleasure of our award wining food and good service.
We look forward to welcoming you back. Please don t hesitate to contact us when you are ready to make your next booking!

With regards
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Dudley, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 1, 2013

Just come back from our stay at this Hotel, how wonderful it was, food excellent, staff excellent couldn't ask for anything more, would certainly recommend this hotel to anyone wishing to stay in Iron-bridge!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boddison, General Manager at BEST WESTERN Valley Hotel, responded to this review, April 2, 2013
Dear previous guest

We are delighted to learn that you enjoyed your recent stay with us in particular the food and the service from staff…thank you for your recommendation. We hope to welcome you back to the hotel again soon, so please, do not hesitate to contact us if we can be of any assistance to you in the future.
With regards
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Chester, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 20, 2013

went for a three day break from work and was really pleased with the queen suite we booked.massive spotless gorgeous describe it very well staff excellent views of the river severn through a parked area and five minute walk to ironbridge

Room Tip: book the queen suite
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 18, 2013

Everything was very good.The food and the restaurant service were excellent.The staff were not only helpful and courteous but also really friendly. Anyone who has any mobility problems should make sure they are not in the oldest part of the house however. It was a bit of a slog to the top without a lift! Will definitely think about a return visit

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boddison, General Manager at BEST WESTERN Valley Hotel, responded to this review, March 30, 2013
Dear previous guest,
We are very pleased to hear of your enjoyment of your recent stay at our property and that you intend to return to see us again soon. We do have some rooms on the ground floor and some accessible by a lift so please do not hesitate to request one of these rooms upon booking. We all look forward to welcoming you back!
With regards
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Shropshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 17, 2013

9 of us have just spent a splendid weekend at The Valley Hotel on an annual reunion ladies weekend. It could not have been better. The rooms were clean and comfortable, the food was splendid and the staff were absolutely brilliant - friendly, professional and helpful. Highly recommended.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boddison, General Manager at BEST WESTERN Valley Hotel, responded to this review, March 27, 2013
Dear previous guest,
Thank you for your kind compliments in regards to your recent reunion at our hotel. It is really wonderful to learn that we provided you with an experience worth recommending. We hope you will yourself return to the hotel again, please do not hesitate to contact us if we can provide you with assistance in the future.
With regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 16, 2013

I found the Valley hotel to be very comfortable, the service to be excellent, the food to be exquisite. Couple this with something like eleven museums within a short driving distance, many within walking distance, a pretty village and a pretty good bridge and youhave really the ideal short break. Don`t miss the air museum at RAF Cosford. As big as Duxford and free!
I was particularly impressed with the young man who arranged the special Saturday evening of our reunion. Nothing was too much trouble. His professionalism and genuine desire that our evening should be perfect was a shining example of how things should be done. In fact I was impressed with all the staff, wh were always polite and friendly.
I was very pleased with the excellent selection of fine local draft beers. So often in hotels these days there is only bottled beer available. The beer prices were ok in my book too for a hotel at £3.45 a pint.
A very minor complaint would be that the rooms can be a little noisy, (mine, room 10 was over the bar), but in the overall scheme of things completely compensated for by the otherwise excellence of the hotel.
We have been holding our reunions for nine years now, and mostly have used Best Western hotels. All have been very good, and of a standard ideal for our purposes, but the Valley has that special extra something about it.

Room Tip: Possibly avoid room ten as it is over the bar.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boddison, General Manager at BEST WESTERN Valley Hotel, responded to this review, March 27, 2013
Dear previous guest,
We are delighted learn of your enjoyment of your recent stay with us, particularly of the food and service. It was Peter who took care of you on the Saturday Night; he is delighted to learn of your compliments. I am glad you made time to visit the RAF museum, this is an excellent free day out.
The selection of local draught beers are very popular and equally appreciated by all of our guests, I guess even better enjoyed over the view of the stunning parkland outside!.
It is great to lean that you are loyal to the Best Western family of hotels. That ‘ extra special something’ that you suggest I believe is down to the wonderful team that we have here who are all genuinely dedicated to providing our guests with a special experience.
Thank you for your feedback and we very much hope to welcome you back to the hotel again soon.
With regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Valley Hotel

Address: Buildwas Road, Ironbridge, Ironbridge Gorge TF8 7DW, England
Phone Number:
Location: United Kingdom > England > Shropshire > Ironbridge Gorge > Ironbridge
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Ironbridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Valley Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
The Best Western Valley Hotel is a 3 star country house hotel, set on the banks of the River Severn in the World Heritage Site of Ironbridge, surrounded by stunning award winning parkland, making it very favorable to both the corporate and leisure guests. This Georgian listed building has 44 individually designed en-suite bedrooms. All have direct dial telephone with wireless high speed internet access, tea and coffee making facilities, flat screen televisions. The Chez Maw Restaurant is a stylish and relaxing place to dine. ... more   less 
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Also Known As:
Best Western Telford
Telford Best Western

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