After arriving at the hotel and not being able to even get into the building, I noticed a small note on the window saying go next door, a little odd but hey, big deal. Got shown to the garish rabbit hole room, big problem. I booked a family room as separate beds were essential, only a double room was offered. Spoke to duty manager and said it was not acceptable, was told I could have money back and go and find somewhere else, Not really an option at 20.30 at night and not knowing where I was. Ended up sleeping on the floor. Went to breakfast the next morning to be told breakfast was not included. I had booked this but "The Boss", (she point blank refused to give me her name), started arguing with me. Rude, impolite, coarse and vulgar. Doesn't deserve the tile "Boss" and most certainly won't earn that if she thinks she is doing customers a favour by staying in such a shambolic establishment.
If you like being spoken down to, being well overcharged for cheep, nasty, overpriced pub slop then go to the swan and the malt house, you will thoroughly enjoy your stay!!!
- Also Known As:
- The Swan Ironbridge Hotel Ironbridge