Sunday afternoon visit with family and friends, was fairly quiet when we arrived (only the conservatory had tables occupied) but I am assuming lots were booked in as it took about 5 minutes for them to decide where to sit the 8 of us.
2 of us ordered starters and we asked for the kids (4 of them) to come with these so they would not get restless, took about 15 minutes, mains took about another 40 minutes after the starters were finished so the delay kind of defeated the object of getting the kids eating as they had finished well before our mains came ! lol
I did not understand the delay because it was about 30-40 minutes after we entered the restaurant that it started to get busy so would have though they would be well on with our food before others.
Despite the delay, everyone ate all their food (the smokehouse burgers are fab), had no problems with any of it, the servers were great and they were rushed off their feet when it did get busy but still remained calm, polite and friendly.
Based on it being a fast food chain I would have given this place 5 stars but for the delays have to knock one off, but still recommend it !
I prefer it to the one in Meadowhall, seems a bit more relaxed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.